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3,103 Reviews of Regal Kia Lakeland - Service Center
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April 27, 2020
I can't complain the employees are always very helpful, pleasant and understanding. Mario is prompt to help he is utstanding very quick to help. pleasant and understanding. Mario is prompt to help he is utstanding very quick to help. More
by Rodrigmy71
Verified CustomerEmployees Worked With
Mario Medina
April 27, 2020
Service nor customer service was the issue. That is the only reason for the 3 stars, otherwise I’d been 1 star. Price was the issue ironically. I’ve been to this location many times and had great experienc only reason for the 3 stars, otherwise I’d been 1 star. Price was the issue ironically. I’ve been to this location many times and had great experiences, Hence why I returned. I have a 2011 Kia Optima, car dies, I replaced the battery hoping that was the issue but although the car was running the light was still on. Auto-zone confirmed alternator was bad, so I decided to use my aaa to tow the car in instead of driving it there. Almost $600 is what it cost solely to replace the alternator. $326 for just the part, which is only a third of the cost at somewhere like discount auto. You as a dealership should have access to better prices than me, but I’d accepted same price or a little higher for convenience, but 3x’s the cost?!. Mechanics worked on my car for maybe 2hrs tops (based on phone calls between aaa drop off and dealerships pickup advisory), for a simple alternator replacement, and it cost me almost $600, not including the tow, or the battery I’d bought before getting the car there, ONLY for an alternator replacement charged by your dealership. That’s insane, unethical and sounds more like the facilities reputation and not what my previous experiences were. Based on yesterday’s experience, I would never recommend someone to go there and I highly doubt I’ll be returning. More
by NONE3
Employees Worked With
Todd Tripp
April 27, 2020
Place was clean and comfortable to wait for my car. Staff was friendly and informative. I like the fact that they wash the car for an oil change. was friendly and informative. I like the fact that they wash the car for an oil change. More
by DEBBIEMS310
Employees Worked With
Kelsey Johnson
April 24, 2020
Was taken care of promptly and pleasantly. The oil change and tire rotation was gonna be done in 45 minutes but the tech found a stripped stud and so took a bit longer. I was informed what was happening. and tire rotation was gonna be done in 45 minutes but the tech found a stripped stud and so took a bit longer. I was informed what was happening. More
by sherryp0330
Employees Worked With
Kelsey Johnson
April 23, 2020
Very pleased with Jonathan my service guy and the manager for getting Kia to approve my warranty for the $2000 repair on my Sorrento..Ty! 👏🏻👏🏻 for getting Kia to approve my warranty for the $2000 repair on my Sorrento..Ty! 👏🏻👏🏻 More
by Kay
Employees Worked With
Johnathon in service ????????
April 23, 2020
Good job Went for my second oil change. At this time, I can say, both are satisfactory. Car looks like brand new or better. Don't know who the detail person Went for my second oil change. At this time, I can say, both are satisfactory. Car looks like brand new or better. Don't know who the detail person but excellent job More
by MJWEISS11
Employees Worked With
George
April 23, 2020
Friendly, courteous people who do what it takes to make car care pleasant and comfortable. They are always willing to take me somewhere whole my car is being casted for. I like the cleaning they do for m car care pleasant and comfortable. They are always willing to take me somewhere whole my car is being casted for. I like the cleaning they do for me each time I am there as well. More
by NATUREMAID2519
Employees Worked With
Kelsey Johnson
April 22, 2020
My Experience Was GREAT! I have always found your service to be great. Everyone treats me very WELL! This time the pain in my body was overwhelming and one of the ladies had I have always found your service to be great. Everyone treats me very WELL! This time the pain in my body was overwhelming and one of the ladies had to come and help me to set in a chair. I can not remember her name, but I appreciated her help. More
by ONCEAGAIN1950
Employees Worked With
Mario Medina, Kelsey Johnson
