Regal Kia Lakeland - Service Center

Kelsey has went above and beyond to help me when my car needed a battery. I was in Virginia and my battery wouldn’t take a charge. I stopped several places to purchase a battery and no one had one in stock needed a battery. I was in Virginia and my battery wouldn’t take a charge. I stopped several places to purchase a battery and no one had one in stock but I could wait 24 hrs which I couldn’t do because if I went to a motel overnight and turned the car off I wouldn’t be able to start it. I called Kelsey, you had the battery I needed in stock but I wouldn’t get home until 3-4am which meant again I would have to idle my car all night. So Kelsey set it up to have a technician come to my house the next day and replace my battery. Employees like Kelsey is what keeps customers returning to have their car serviced. Buying a new car is usually a one time visit but the service department (meaning Kelsey) is what keeps the customer returning and more than likely the next new car they purchase will be from your dealership. More

I drove up to the service center and I was immediately greeted by Mario. He directed me inside. I checked in with him , after asking if I would need a ride or was I staying. He showed me to the waiting ro greeted by Mario. He directed me inside. I checked in with him , after asking if I would need a ride or was I staying. He showed me to the waiting room. Mario was extremely courteous and friendly. The wait was not long. The waiting area was clean and well kept. My wait was comfortable. Mario came and got me and I was soon on my way. It was a very pleasant experience. More

The knowledge and quick service are amazing. Everyone is helpful and happy to answer any questions. They take the trouble of getting a car serviced and make it an enjoyable time helpful and happy to answer any questions. They take the trouble of getting a car serviced and make it an enjoyable time More

Excellent service as usual. Getting my vehicles serviced and repaired is easy and comfortable. Thank you for service with a smile and a great attitude. and repaired is easy and comfortable. Thank you for service with a smile and a great attitude. More

Very friendly, knowledgeable and helpful staff. Always treated me as a valued customer. Kept me informed every step of my appointment and provided explanations for every delay. treated me as a valued customer. Kept me informed every step of my appointment and provided explanations for every delay. More

Oil Change great and fast service, I was in and out within an hour they automatically signed me in took my car and washed it very grateful. great and fast service, I was in and out within an hour they automatically signed me in took my car and washed it very grateful. More