Jeff Soloj

Service department misdiagnosed issue with front end pulling to one side. They charged me for a front end alignment, which only switched the pulling to the other side. Then tried to sell me $1000 worth pulling to one side. They charged me for a front end alignment, which only switched the pulling to the other side. Then tried to sell me $1000 worth of unnecessary tires. I have tried for 2 weeks to get in touch with someone but no one is responding. More

by mushandro Verified Customer Verified Customer

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Misty was great, they were very busy but handled my service efficiently and personally. The vehicle was taken care of service efficiently and personally. The vehicle was taken care of More

by rxguy103 Verified Customer Verified Customer

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I've bought my KIA cars from Greg since 2005. Greg is great to work with and treats you like family. Greg is great to work with and treats you like family. More

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Regal KIA service department is professional and friendly. My service advisor Misty was amazing. A great team. friendly. My service advisor Misty was amazing. A great team. More

by markydoo Verified Customer Verified Customer

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I am extremely disappointed with the way I have been treated by Kia management regarding a repair issue with my daughter’s vehicle.I purchased this vehicle brand new with the expectation that I was gett treated by Kia management regarding a repair issue with my daughter’s vehicle.I purchased this vehicle brand new with the expectation that I was getting a reliable vehicle and that I had the appropriate warranty and protection plans in place to cover repairs when needed. Unfortunately, when I actually needed Kia to stand behind what I thought was purchased during the sale,the experience has been completely different.What has made this situation even worse is the way I have been treated by the service manager Felix Mendez and general manager Jeff Solo,even the service advisor Justin was not really helpful Instead of feeling like a valued customer who purchased a brand-new Kia and invested in what I thought was warranty/protection coverage, I feel like I have been dismissed and passed around without anyone taking responsibility for helping resolve the issue.I did not expect to have to fight this hard about a repair on a vehicle I purchased brand new. I expect Kia to do way better than what they did.This experience has seriously changed the way I feel about Kia.The way a company handles a problem says a lot more than how they treat you when everything is going well. I am asking Kia corporate to review this situation and the way I have been treated by the dealership’s management.I would strongly encourage anyone considering purchasing a Kia to carefully review exactly what is covered under their warranty and protection plans (Read the fine print) and dont trust what they say and normally I do read but I was just excited and anxious this car was my daughters graduation gift,just pay close attention to how the dealership handles issues after the sale.I hope someone at Kia takes this complaint seriously and makes this situation right. More

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They answered all my questions and they were very helpful with any concerns I had regarding my vehicle. They always treat me like family when I'm in for service or purchase. with any concerns I had regarding my vehicle. They always treat me like family when I'm in for service or purchase. More

by JJERNEGAN1@Gmail.com Verified Customer Verified Customer

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Misty and the regal kia service department was great. Everyone is is friendly and professional. Everyone is is friendly and professional. More

by markydoo Verified Customer Verified Customer

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I just want to say I bring my car continuously to regal Kia because of the professionalism that is given to me at the dealership and I will not go anywhere else Kia because of the professionalism that is given to me at the dealership and I will not go anywhere else More

by usmcrrvnv2 Verified Customer Verified Customer

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By far the best service department Jeff Solo runs A tight ship and the service writers are so kind ship and the service writers are so kind More

by usmcrrvnv2 Verified Customer Verified Customer

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Best dang service facility I've ever been to thanks to service manager Jeff Solo service manager Jeff Solo More

by usmcrrvnv2 Verified Customer Verified Customer

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