Regional Hyundai - Service Center

Excellent &a Personal Service These guys are amazing! They went above and beyond with personal phone calls updating me on the status of my car throughout their full service process These guys are amazing! They went above and beyond with personal phone calls updating me on the status of my car throughout their full service process. They aren't just doing the bare minimum to get paid, and I would recommend them in a heartbeat! More

1st Class Service I want to personally thank Christian (Manager) for helping my wife and son during a difficult situation. While traveling from Denver,CO to Montgomer I want to personally thank Christian (Manager) for helping my wife and son during a difficult situation. While traveling from Denver,CO to Montgomery AL our 2012 Hyundai Elantra broke down in Oklahoma. I called roadside assistance and they mentioned that my car was going to be towed to Regional Hyundai in Broken Arrow, OK. I looked up the dealership online and called speaking with Christian. He mentioned that the service techs had all gone home for the day, so I asked for a service loaner for my wife to drive while the repairs are being made. Unfortunately there were none available but he said " I will work something out" Let me tell you all he did work something out, he spent his valuable time driving my wife and son around finding them a reasonable place to stay. When the repairs where completed he picked them back up. Christain this is beyond customer service this is what you would expect if I had purchased a Hyundai Equus. I know this because I was one of the select few that were certified to sell it in Denver. Thanks Again !!! Sincerely, James Kantorowicz Denver, CO More

This a fair review. I love my Tucson and would have been a customer for life. I was totally sold on Hyundai. When I bought the car 5 years ago, the process was professional and relatively painless. At that a customer for life. I was totally sold on Hyundai. When I bought the car 5 years ago, the process was professional and relatively painless. At that time it was known as CarMax Honda. I was so pleased I wrote a two page letter for them to use as a marketing tool. It is now Regional Hyundai. One repair for power steering pump and was not charged. The Service Manager is professional and courteous. Here is where my heart burn comes in. I had an air bag sensor light come on several months ago and I stopped by to have them look at it. I was told it would be $45.00 for them to look at it even though it was under warranty and was a safety item. I did not have the money and did not think to get it documented and they did no actual work, so it was not input into the maintenance program. My mistake. Today, I took the car in for rear plugs and to get the air bag looked at. I am now 13,000 mile UNDER the mileage but 45 days OVER the 5 year warranty. Cost to repair $460.00. They have offered to pay labor if I pay the remaining $311.00 in parts. Not acceptable. Even if I had not been in two months prior, a safety item like NO airbags, so close to warranty, I would take care of it to keep a loyal customer. I have sent several people to look at Hyundai’s but I will tell a lot MORE people about how bad their customer service has been. I went from being very happy to VERY dissatisfied. I will never by another Hyundai, ESPICALLY from this dealer. By elsewhere. Hyundai makes a very good vehicle but do your homework regarding dealers and DON’T BUY FROM REGIONAL HYUNDIA on 71st street in Broken Arrow! More