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Reliable Nissan
Albuquerque, NM
1,958 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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Showing 1,959 reviews
Verified Customer
August 13, 2024
This dealership service department and dealership are untrustworthy.They charged me for a service that they did not provide. I notified them three times and nobody has yet to get back to me untrustworthy.They charged me for a service that they did not provide. I notified them three times and nobody has yet to get back to me More
by NONE23
Employees Worked With
Steve Vigil
August 13, 2024
We purchased all our vehicles from Nissan Reliable over the years and never had any issues or complaints with the Sales team, they always made us feel welcomed and respected. Not to mention, went the extra the years and never had any issues or complaints with the Sales team, they always made us feel welcomed and respected. Not to mention, went the extra mile for us. Unfortunately I cannot say the same with the Service team. This will be the last time I service my vehicle here. Upon arrival, the service team was very unwelcoming when we approached their service desk/counters. Every individual who was working in the Service area gave us no eye contact or greeting. Myself and my fiancé stood there for 3-5 minutes waiting to be acknowledged by anyone at this point. We were going to leave after feeling uncomfortable standing there waiting while staff walked by us and said nothing to us but when we were going to leave, we finally received serviced. Joshua was the individual who finally checked us in. Again, unwelcoming, rushed through our paperwork, and avoided eye contact with us. You can tell he was having a bad day and it reflected on how he treated us. Granted we were 6-7 minute late to our appointment and I understand it’s Monday and the service department is always busy but it doesn’t kill you to be nice for 30 seconds or pretend to be nice. If you can’t keep your composure while stressed, you shouldn’t be in customer service or interacting with customers. After our interaction with Joshua, I wanted to leave but my fiancé insisted we stay to get our vehicle serviced since we have an appointment and already there. So we waited and paid when our vehicle was ready. Not to mention, they added add-ons on our service that we did not request or give permission. We were going to ask about the add-on service but again Joshua was rushing our paperwork and seemed very impatient with us as it is. Never again. I typically take my vehicle to Santa Fe Nissan for service but since I live in Albuquerque I figured this would be convenient but instead the total opposite. It’s unfortunate the service team cannot match the same level of customer service as the sales team. More
by SPTSO
Employees Worked With
Joshua McCracken
August 13, 2024
Very good customer service, the gentleman was very polite and courteous, didn’t really have to wait long and courteous, didn’t really have to wait long More
by JENNYPINO24
August 12, 2024
Very bad, no one calls back, financial services horrible. And when work is needed to your vehicle or have questions one gets back to youI horrible. And when work is needed to your vehicle or have questions one gets back to youI More
by BERTS_TRUJILLO
Employees Worked With
Other Employees :
Taylor Natseway, 5 stars, Cesar Chavez 5 stars, Zach Roybal, Sean Cordova
August 12, 2024
Not fair with pricing on unsed vehicles. Would not offer me the internet price. No follow ups whatsoever after delivery of vehicle. Mechanical problems 1 week after delivery of used vehic Would not offer me the internet price. No follow ups whatsoever after delivery of vehicle. Mechanical problems 1 week after delivery of used vehicle. Laura was not friendly and complained after i the customer wanted another test drive before making a final decision on purchasing or not. More
by Noname
August 11, 2024
Reliable Nissan had the inventory to be able to select what we wanted. We appreciated that. what we wanted. We appreciated that. More
by Gayla
Employees Worked With
August 10, 2024
Janay Zamora was great she explained everything and answered all our questions. The service department is great as well we’ve been in several times and they keep you posted on what is going on with you answered all our questions. The service department is great as well we’ve been in several times and they keep you posted on what is going on with your vehicle More
by Darlean Urban
Employees Worked With
Janay Zamora, Zach Roybal
