Back

Reliable Nissan - Service Center

Albuquerque, NM

4.1
939 Reviews

939 Reviews of Reliable Nissan - Service Center

Sort by
April 01, 2025

Poor Customer Service. Outrageous diagnostic fee that was not mentioned at initial call! Unsatisfactory experience! More

by JAT3002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
Apr 03, 2025 -

Reliable Nissan responded

We understand that the diagnostic fee was not communicated clearly during your initial call, and we appreciate you bringing this to our attention. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for assistance.

March 30, 2025

Great experience. They explained everything to me very well and I feel comfortable and happy with our transaction More

by QBERTWOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Reliable Nissan responded

Thanks for the awesome feedback! We’re thrilled to hear you had a great experience and felt comfortable throughout the process. Your satisfaction means a lot to us, and we’re here to help anytime you need!

March 29, 2025

Reliable Nissan has wonderful people working in the service department. They were very professional and gave such fast quick service. More

by JZCZ77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Reliable Nissan responded

Thanks for the kind words! We’re thrilled to hear you had a great experience with our service team. Our staff works hard to provide top-notch service, and your feedback means a lot to us. Looking forward to seeing you again!

March 28, 2025

Love these guys! I have cancer and they remind me and remind me so I don't miss my appt. They were fast. Manny if I spelled that right always recognizes me as I bough More

by cdbernal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Reliable Nissan responded

We're so glad to hear that our team has made a positive impact during your visits! Manny appreciates your kind words, and we're committed to making every experience special. Thank you for trusting us with your needs, and we look forward to seeing you again soon!

March 27, 2025

They did great, they got me in and out and provided excellent customer service. I would recommend their service anytime More

by JEFF67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kisa
Mar 28, 2025 -

Reliable Nissan responded

Thank you for your kind words! We're so happy to hear you had a great experience with us. Our team strives to provide excellent customer service and make the process as quick and easy as possible. We truly appreciate your recommendation and look forward to serving you again in the future!

March 26, 2025

Surprised that all of the other containers were not checked or filled. Other than that, I was happy with the service. More

by HUGH4
Recommend Dealer
No
Employees Worked With
Dylan
Mar 31, 2025 -

Reliable Nissan responded

We appreciate your comments regarding the containers not being checked or filled. Your satisfaction is important to us, and we would like to address your concerns. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for further assistance.

March 26, 2025

Battery replacement took a while but Dylan booked ride for me to go to work and come back to the dealership. More

by Patelchirag11277
Recommend Dealer
Yes
Employees Worked With
Dylan Luculano
Mar 26, 2025 -

Patelchirag11277 responded

Dylan was really helpful though he was really busy on Monday morning.

Mar 28, 2025 -

Reliable Nissan responded

Thanks for the great review! We're glad to hear that Dylan made your battery replacement experience smoother by arranging a ride. We appreciate your patience and look forward to serving you again in the future!

March 26, 2025

Ramon was a breeze to work with. He took my car in and made it work again. It drives even better now than when I first bought it. More

by Carolyn Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Reliable Nissan responded

Carolyn, we’re thrilled to hear about your positive experience with Ramon! It's great to know your car is running even better than before. Thank you for sharing your feedback and for choosing us! We look forward to serving you again.

March 25, 2025

The young lady that assisted me was very kind, she was multitasking did a great job. Explained everything to me in detail about the outcome of checking the vehicle what it look like it needed to be done a More

by Judy Prieto
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Esparza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female I don't remember her name in the service department
Mar 26, 2025 -

Reliable Nissan responded

We are thrilled to learn that you received such attentive and informative service. It is our goal to ensure that every customer feels well-informed and supported. We are especially pleased that our team member was able to explain the vehicle check results so clearly and address your questions about the electronic system. Thanks again for the review!

March 25, 2025

Thank you for everyone's attentive friendly customer service and smiles. It goes a long way! More

by COHOE2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Reliable Nissan responded

Thank you for being such a friendly customer too! Your kind of positivity is what helps us go the distance.

...
11
...