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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,020 Reviews
Call Service Center (505) 715-5905

1,020 Reviews of Reliable Nissan - Service Center

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December 24, 2024

Great service in and out in A timely manner as always the stay is comfy😉 😊🚙 More

by LATCAROLB26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
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Dec 30, 2024 -

Reliable Nissan responded

Thanks! We're thrilled to hear you enjoyed your stay and appreciated our timely service. Your comfort is our priority, and we look forward to welcoming you back soon!

December 24, 2024

Ramon was very courteous and respectful. This was the first time I dealt with him, he was awesome. More

by FREDATURNER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Reliable Nissan responded

Thanks, Freda! We're thrilled to hear about your positive experience with Ramon. Our team strives to provide excellent service, and it's great to know he made a lasting impression. We appreciate your feedback!

December 23, 2024

The service was great and keep. I was able to get all my services done. I really appreciate the financing options. More

by dara.a.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, Dara! We're thrilled to hear you had a great experience and found our financing options helpful. Your satisfaction means a lot to us, and we look forward to serving you again soon!

December 22, 2024

How do you overfill an oil change is what they did to our vehicle . We had to go back to fix their problem. More

by ECANO1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
We called to go see a certain vehicle. They said they had it. We went to see it. They couldn’t find a vehicle. They called us back a few days later and said they had the vehicle back. My wife won’t need the car. I went somewhere else.
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Dec 27, 2024 -

Reliable Nissan responded

Overfilling the oil during an oil change is certainly not the standard we aim to uphold, and we appreciate you bringing this to our attention. We are committed to ensuring that all vehicles are serviced with the utmost care and attention to detail, and we understand how frustrating this situation must have been for you. Please don’t hesitate to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.

December 21, 2024

Abdul Kebe was the best. He truly cares about his customers. He was very helpful and made sure I got the best deal possible. More

by leeannmccracken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
Report | Print
Dec 23, 2024 -

Reliable Nissan responded

Thanks, Leeann! We're thrilled to hear about your positive experience with Abdul. Our team works hard to ensure every customer feels valued, and it's great to know we hit the mark. We appreciate your support and hope to see you again soon!

December 21, 2024

I am very satisfied with the Dealer, the Services and the environment.. Ramon is the best. More

by gzlobomanzanita49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Reliable Nissan responded

Thanks for your fantastic feedback! We're thrilled to hear you had a great experience and that Ramon made a positive impact. We appreciate your support and look forward to welcoming you back soon!

December 20, 2024

Will never know if my truck was serviced was not there to see it. It took bout 7 hrs. Mr Nicholas never informed us they were done. We finally seen the truck. Had been parked out there for almost an hour. No More

by ABEYTALINDAABEYTA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Reliable Nissan responded

We understand how frustrating it can be to wait for updates and not feel informed about the status of your vehicle. Ensuring clear communication and timely service is something we take seriously, and your comments about Mr. Nicholas and Mr. Anaya Jr. will be reviewed to address these concerns. If you’d like to discuss your visit further or if there’s anything we can do to assist, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

December 19, 2024

Lack of follow up, tried to charge 300 more than quoted had to call to check on status and insist on them checking the billing. More

by kw2330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

It's disappointing to hear about your experience with the billing and communication issues. We strive to ensure our processes are clear and our team remains proactive in keeping customers informed throughout their service. To address your concerns further and make things right, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

December 19, 2024

Nick who helped me at first made many mistakes and perhaps even lied because he didn’t honor what he originally promised. More

by YLAJO1E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Reliable Nissan responded

It’s concerning to hear about the challenges you faced, especially with promises not being honored. To address this matter thoroughly, we encourage you to contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.

December 19, 2024

Generally would not recommend. They usually do not follow through on their promises and have disappointed many times over the past 6 years. Try one of the other dealerships if you More

by kaltrans12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Reliable Nissan responded

It's important to us that our team consistently follows through on commitments and delivers the service our customers deserve. To better address your concerns and ensure we make the necessary improvements, we encourage you to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com, or Steve Vigil, our Service Director, at Svirgil@vtaig.com.

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