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Reliable Nissan - Service Center

Albuquerque, NM

4.1
931 Reviews
Call Service Center (505) 715-5905

931 Reviews of Reliable Nissan - Service Center

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September 20, 2024

Awful communication. It took 7 days to do a simple tune up and brake job. More

by cvhaworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
Report | Print
Sep 25, 2024 -

Reliable Nissan responded

We understand how frustrating delays can be, especially with something as important as a tune-up and brake job. Our goal is to provide timely and efficient service, and it seems we fell short in your case. We appreciate your feedback and would like to address your concerns directly. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com, at your earliest convenience. Your satisfaction is important to us, and we want to ensure we resolve this matter for you.

September 19, 2024

Everyone is helpful & extremely polite. Car service done quickly nothing about upsell which is AWESOME. More

by JDEBBI56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 19, 2024 -

Reliable Nissan responded

Thanks for your kind words! We're thrilled to hear you had a positive experience with our team and appreciated the quick service. Your feedback motivates us to keep up the great work! We look forward to serving you again soon.

September 18, 2024

Thank you, Josh! I appreciated your getting me in as a walk in…friendly and caring!! More

by Sunnivegas9
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 19, 2024 -

Reliable Nissan responded

Thank you! We’re thrilled to hear you had a great experience with us. Our team strives to provide friendly and caring service, so it’s wonderful to see that reflected in your visit. We look forward to welcoming you back soon!

September 17, 2024

Terrible customer service and prices. No leadership skills from the Gm or service team just completely amazed by the crappy staff behavior. More

by Ness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil, Damian Perez
Report | Print
Sep 18, 2024 -

Reliable Nissan responded

We're disappointed to hear about your experience and take concerns about our customer service and leadership very seriously. We would appreciate the opportunity to address this directly. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.

September 17, 2024

23 Rogue. Dashlights and radio on and off infrequently. Not resolved. Left car all day. Upset More

by Victoria Lloyd
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept. Name?
Report | Print
Sep 20, 2024 -

Reliable Nissan responded

Victoria, we understand how frustrating it must be to have your dashlights and radio continue to act up after leaving your Rogue with us for the day. Your feedback is important, and we want to ensure this is addressed properly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can further discuss the issue and work towards a resolution.

September 17, 2024

It was fast very satisfied with sales person. Especially young finance kid. Very happy with them More

by Nora.padilla1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Reliable Nissan responded

Thanks for sharing your experience, Nora! We're thrilled to hear you were satisfied with our team and their efficiency. We always strive to deliver great service, and your feedback motivates us to keep improving. Looking forward to seeing you again!

September 15, 2024

Professional,friendly, explained what was going to be done, timely manner in & our. Satisfied with end results. More

by Nuvashanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Your satisfaction is our priority, and we appreciate your feedback on our professionalism and timely service. Looking forward to serving you again!

September 15, 2024

The guys in the service department were on par. Definitely exceeded expectations. Will continue to have oil changes with dealership More

by Susygigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thank you! We're thrilled to hear that our service department exceeded your expectations. We appreciate your trust in us for your oil changes and look forward to serving you again!

September 15, 2024

Did a great job and had me in and out of the shop! Thank you! More

by AzaliaMtz24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks, Azalia! We're thrilled to hear you had a quick and smooth experience. Your satisfaction is our priority, and we appreciate your kind words! Looking forward to seeing you again soon.

September 15, 2024

Fast and available service all the time when ever I schedule service. Good customer service. More

by GENCHAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks for your fantastic feedback! We're thrilled to hear you appreciate our fast service and customer care. Your satisfaction is our priority, and we look forward to serving you again soon!

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