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Reliable Nissan - Service Center

Albuquerque, NM

4.1
931 Reviews
Call Service Center (505) 715-5905

931 Reviews of Reliable Nissan - Service Center

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September 14, 2024

Very impressed with Sabrina. From the moment that I called, she took care of me. More

by Josie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thank you for the wonderful review! We're thrilled to hear that Sabrina provided you with excellent service from the start. We appreciate you taking the time to share your positive experience and will make sure to pass along your kind words to her. If there's anything more we can do for you, just let us know!

September 14, 2024

Communication is definitely not Reliable Nissans strong point. The most communication I got was from an employee named Stephanie who works outside of the service department. (Thank you Stephanie) I was exp More

by Rosie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie helped me get the loaner vehicle and was the only consistent one communicating with me. , Manny Garcia, Steve Vigil
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Sep 18, 2024 -

Reliable Nissan responded

Communication is definitely not Reliable Nissans strong point. The most communication I got was from an employee named Stephanie who works outside of the service department. (Thank you Stephanie) I was expecting for the manager to be there when I went to pick up my car, per our conversation, but was not there to speak with me and I still haven't heard from Reliable. That was 3 days ago. I have not been happy with Reliable Nissan since buying my SUV from them in 2023.

September 13, 2024

Quality work, although the guy who checked me in was by himself and to hustle More

by troelsendonovan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks for your feedback! We're glad you appreciated the quality of our work. We’ll look into staffing during peak times to ensure a smoother experience for everyone. Your input helps us improve!

September 13, 2024

Usually go to Malloy Nissan on the south side of town, but wasn’t able to this time. I went to reliable Nissan and they’ve treated me with the utmost respect. Definitely going back. More

by THINKBREZZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bodie, Steve Vigil
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Sep 17, 2024 -

Reliable Nissan responded

Thanks for sharing your experience,! We're thrilled to hear that you felt respected during your visit. We strive to provide excellent service, and we look forward to welcoming you back to Reliable Nissan anytime!

September 13, 2024

Won’t be going back there again. $200 look at my car and diagnosis it and didn’t even turn the light off. Worst service ever. More

by crystalander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
Report | Print
Sep 18, 2024 -

Reliable Nissan responded

We understand your frustration with the service you received and regret that it did not meet your expectations. We strive to provide high-quality service, and it’s clear we fell short in this instance. We’d like to address your concerns more thoroughly and ensure that any issues are resolved. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He is available to discuss your experience in more detail and work towards a satisfactory resolution.

September 13, 2024

Service team has done a great job when I took my Nissan Titan in for issues, service manager took time to explain what was done! Thank you More

by JOE.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks for the awesome feedback, Joe! We're thrilled to hear that our service team provided you with great support and took the time to explain everything. Your satisfaction is our priority, and we appreciate your trust in us with your Nissan Titan!

September 12, 2024

Job was done quicker than anticipated and earlier than scheduled so it worked out well More

by EILEENCHAVEZ142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks for your feedback, Eileen! We're glad to hear that we exceeded your expectations with our timely service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

September 12, 2024

Always helpful and attentive since I got my car almost 3 years ago. Good customer service. More

by Alinne Avitia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua McCracken
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're thrilled to hear that you’ve had a positive experience with our customer service over the past three years. It's our pleasure to be helpful and attentive to your needs. If there’s anything more we can do for you, please feel free to let us know!

September 12, 2024

It was nice and clean friendly environment nice cool waiting room and rest rooms with complimentary drinks and snacks. More

by HERMANMONDRAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thanks for the great feedback, Herman! We're thrilled you enjoyed our clean and friendly environment, along with the waiting room amenities. Your insights help us continue to improve, and we look forward to welcoming you back soon!

September 11, 2024

Disappointed that car was not vacuumed when they said they did. All other was good. More

by monval1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
Sep 17, 2024 -

Reliable Nissan responded

Thank you for your feedback and for bringing this to our attention. We're glad to hear that you were satisfied with the other aspects of your service. We apologize for the oversight regarding the vacuuming of your car. This is not up to our usual standards, and we will address this with our team to ensure it doesn’t happen again. If there’s anything else we can do to make it right or if you need any further assistance, please let us know. Thank you for your understanding and for giving us the opportunity to improve.

Sep 17, 2024 -

Reliable Nissan responded

Hi, thanks for your feedback! We're glad you enjoyed the service overall, but we apologize for the oversight with the vacuuming. We’ll make sure to address this with our team to improve for next time.

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