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Reliable Nissan - Service Center

Albuquerque, NM

4.1
1,025 Reviews
Call Service Center (505) 715-5905

1,025 Reviews of Reliable Nissan - Service Center

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September 12, 2024

It was nice and clean friendly environment nice cool waiting room and rest rooms with complimentary drinks and snacks. More

by HERMANMONDRAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
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Sep 17, 2024 -

Reliable Nissan responded

Thanks for the great feedback, Herman! We're thrilled you enjoyed our clean and friendly environment, along with the waiting room amenities. Your insights help us continue to improve, and we look forward to welcoming you back soon!

September 12, 2024

Always helpful and attentive since I got my car almost 3 years ago. Good customer service. More

by Alinne Avitia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua McCracken
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Sep 17, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're thrilled to hear that you’ve had a positive experience with our customer service over the past three years. It's our pleasure to be helpful and attentive to your needs. If there’s anything more we can do for you, please feel free to let us know!

September 12, 2024

Job was done quicker than anticipated and earlier than scheduled so it worked out well More

by EILEENCHAVEZ142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Sep 17, 2024 -

Reliable Nissan responded

Thanks for your feedback, Eileen! We're glad to hear that we exceeded your expectations with our timely service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

September 11, 2024

Disappointed that car was not vacuumed when they said they did. All other was good. More

by monval1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Sep 17, 2024 -

Reliable Nissan responded

Thank you for your feedback and for bringing this to our attention. We're glad to hear that you were satisfied with the other aspects of your service. We apologize for the oversight regarding the vacuuming of your car. This is not up to our usual standards, and we will address this with our team to ensure it doesn’t happen again. If there’s anything else we can do to make it right or if you need any further assistance, please let us know. Thank you for your understanding and for giving us the opportunity to improve.

Sep 17, 2024 -

Reliable Nissan responded

Hi, thanks for your feedback! We're glad you enjoyed the service overall, but we apologize for the oversight with the vacuuming. We’ll make sure to address this with our team to improve for next time.

September 08, 2024

Reliable Nissan service department is knowledgeable, professional and reliable. I trust them to work on my Nissan Murano. More

by DARARMIJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bodie, Steve Vigil, Sean Cordova
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Sep 12, 2024 -

Reliable Nissan responded

Thank you for your kind words! We’re delighted to hear that you find our service department knowledgeable, professional, and reliable. Your trust in us to work on your Murano means a lot. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We’re here to help!

September 07, 2024

Brought my car in for an oil change. Whatever the techs did triggered three service alerts on my dash (not there before I came in!) They recorded my mileage wrong on their paperwork. Wh More

by mckeegms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
Report | Print
Sep 13, 2024 -

Reliable Nissan responded

It's concerning to us that the service alerts appeared on your dashboard and there was a discrepancy with the mileage recorded. We take these matters seriously and want to address them promptly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com or 602-847-8536. He will be happy to look into this further and ensure we resolve any outstanding concerns.

September 07, 2024

very good customer service very helpful very knowledgeable. Would recommend them to anyone very professional. More

by ariel.richardson56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasadi Deskin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Garcia, Steve Vigil, Damian Perez
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Sep 12, 2024 -

Reliable Nissan responded

Thank you for your wonderful feedback! We're glad to hear that you found our customer service helpful, knowledgeable, and professional. Your recommendation means a lot to us. We look forward to serving you again and continuing to provide excellent service!

September 05, 2024

Muy buena atención y un servicio excepcional. Gracias por darle solución a mi situación, aunque me presenté sin cita previa. Gracias More

by aalzargarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil, Damian Perez
Report | Print
Sep 11, 2024 -

Reliable Nissan responded

We're thrilled to hear you had a great experience with our team. We always strive to provide exceptional service, and we're glad we could assist you, even on short notice. Your feedback means a lot to us!

September 05, 2024

Ramon Mendoza was very good at the car in and out quicker than I expected More

by frank2vern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza service department five stars, Steve Vigil
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Sep 12, 2024 -

Reliable Nissan responded

Thank you for sharing your experience! We're thrilled to hear that Ramon provided efficient and timely service. It's great to know he exceeded your expectations and got you in and out quickly. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to serving you again!

September 04, 2024

This dealership was very professional and courteous. The wait time was not long,but the cost of repairs was higher than expected.but over all very good More

by rudyrael1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
Sep 10, 2024 -

Reliable Nissan responded

Thanks for your feedback, Rudy! We're glad to hear you found our team professional and the wait time reasonable. We strive for transparency in pricing and appreciate your understanding. Your insights help us improve, and we hope to serve you even better next time!

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