Renn Kirby Mitsubishi

Delightful experience Fairly painless. Was in and out in 2.5 hrs. Salesman was knowledgeable and helpful. Love my new car. Great selection to choose from. Thank you Fairly painless. Was in and out in 2.5 hrs. Salesman was knowledgeable and helpful. Love my new car. Great selection to choose from. Thank you More

Jim alder The dealership was very helpful John gray was great very friendly and helpful would diffently recommend to friends and family the car was in great sha The dealership was very helpful John gray was great very friendly and helpful would diffently recommend to friends and family the car was in great shape cleAn and full tank gas John gray went the extra mile More

Delay in obtaining tags? I had to call dealership to ask where my tags were after temp tags were about to expire. No one could tell me where they were or if they were ordered. I had to call dealership to ask where my tags were after temp tags were about to expire. No one could tell me where they were or if they were ordered. I was reissued another temp tag only again to be told no one knew where my tags were. Only good thing was one salesman took the initiative to get them for me by the next day. Although I still do not know what the delay was and when asked no one could speak to it. Poor customer service and lack of communication. Will continue to go across the parking lot to Hyundai dealer instead. They know how treat and keep customers! More

Poor customer service from beginning Purchased 2 vehicles from renn Kirby on same day in December. Noticed one vehicle had a crack in the windshield and pointed this out to the dealer(eve Purchased 2 vehicles from renn Kirby on same day in December. Noticed one vehicle had a crack in the windshield and pointed this out to the dealer(even though they supposedly had conducted a Maryland state inspection) and they agreed to fix. After leaving noticed a bottom brake light had a small chip(they would not fix). A month later had to get a twin turbo(was still under Audi warranty) replaced and the second vehicle rear brakes and a brake sensir replaced a it was faulty. After scheduling service my vehicle was dropped off at the dealership for repair I was told that it was ready in the afternoon on Tuesday. I leave work to pick up my vehicle to arrive to a note stating the entire dealership was closed due to weather. I did not receive a call informing me hey would close. I the look in my vehicle and see parts scattered indicating work was not complete. I then called back on Thursday to see if my car was ready to be told yes only to be called back five minutes later stating that it was just taken in the shower for repair he had made a mistake. I finally was able to get my car Thurs after dropping it off on a Monday. From start to this point (approx 4 months) it has not been a great experience and I'm not sure I could recommend anyone purchase from renn Kirby and I definitely would not trust them with my business again. More

Miss quotes and added costs Miss quotes on replacement keys doubling costs. Miss information at time of scheduled service. Added and nondisclosure cost of remotes. Delays in b Miss quotes on replacement keys doubling costs. Miss information at time of scheduled service. Added and nondisclosure cost of remotes. Delays in blanks as the blanks were ruined on first attempt causing a need to drive to another dealership to get additional. Something that should have taken 5 min to do had to be rescheduled. More

Great customer service and excellent sales team!!! My experience with the sales team was excellent all the way from the General Manager Omar, Finance Manager and sales man Kaine, they were excellent!!! My experience with the sales team was excellent all the way from the General Manager Omar, Finance Manager and sales man Kaine, they were excellent!!! I submitted my application online told them the vehicle I wanted and the bank and when I went in everything was done for us. They even finished all of the paper work before my wife was able to come in and sign together! Will definitely recommend this dealer to anyone! Thank you team for everything!!! More

Customer oriented,fair,proffessional. John Gray,our sales consultant was very customer oriented. My son bought a Lancer and John was very personable/helpfull in the purchase. I appreciat John Gray,our sales consultant was very customer oriented. My son bought a Lancer and John was very personable/helpfull in the purchase. I appreciated the way he focused on him as a young driver purchasing his 1st new car and offering advice for him and his purchase,John was not pushy and made all attempts to get him the best deal possible. More

Best experience by far I went in originally just looking around at prices and cars offered. Didn't feel pressured to buy or that I was wasting anyone's time. To make it even I went in originally just looking around at prices and cars offered. Didn't feel pressured to buy or that I was wasting anyone's time. To make it even better they worked with me on what I wanted and could afford . best experience i've ever had buying a car. More

Excellent Customer Care & On time Service I bought my vehicle here a few months ago and the first time it needed repair, they gave me a loaner suv. They had the car fixed and ready for pickup I bought my vehicle here a few months ago and the first time it needed repair, they gave me a loaner suv. They had the car fixed and ready for pickup as promised in 3 Days and the parts and labor was covered under warranty. This 2nd repair is also covered under warranty and was done in 2 Days. Ann was very helpful and professional very easy to deal with. She called me twice to let me know what is going on and what needs to be fixed and when the parts came and when it’s reafy for pick up. More

Purchase of mirage My wife and I went to purchase our son a vehicle. The Mitsubishi Mirage was being sold for a great price. The sales dept made the overall experience a My wife and I went to purchase our son a vehicle. The Mitsubishi Mirage was being sold for a great price. The sales dept made the overall experience a great one. More