Renton Chrysler Dodge Jeep Ram

I've taken my vehicle here twice and have had good experiences with the service reps and the work performed. However, my most recent experience was for routine maintenance including an oil change and experiences with the service reps and the work performed. However, my most recent experience was for routine maintenance including an oil change and filter replacements, which cost over $1000. I feel ripped off. I will be taking my vehicle elsewhere unless it requires work by a dealership. Additionally, the dealership recently started pressuring me to submit perfect surveys, and even offered incentives, which has eroded my trust in the dealership. More

They overcharged the oil change. They stated a price of $190 and ended up charging me $248 without telling me. Felt very unprofessional and scam like to be charged without being told They stated a price of $190 and ended up charging me $248 without telling me. Felt very unprofessional and scam like to be charged without being told the price of the oil change from the beginning. Highly disappointed in the service. Not coming back here again. More

I followed my service advisor to this dealership. Car broke down and so I had my fuel pump replaced here. It was replaced but they sent my car back to me with bad brake fluid which is a big no-no, al Car broke down and so I had my fuel pump replaced here. It was replaced but they sent my car back to me with bad brake fluid which is a big no-no, all dealers are supposed to do a courtesy flush. This is my 2nd dodge vehicle to have fuel issues and so they agreed to replace my fuel tank although it would take some time for it to arrive. I got confirmation that it arrived, but I needed a loaner car given this is my only vehicle. This dealership for some reason has major difficulties giving out loaners and my service advisor said they’d let me know when they have one. I NEVER received that phone call. Called my previous dealer to complain and see if they could help, they just contacted them and told them to keep their word. When I spoke to them again, they informed me they didn’t even know if they still had my replacement tank. Never got a call from them again. My car completely broke down and I gave up. Terrible experience, huge lack of customer service. I’ll never buy another dodge. More

Review for Renton Dodge Dealership: Zero Stars Shame on you, Renton Dodge! I’m a single woman who made the trek 1 hour and 40 minutes one way—six times in just three days—to buy a used Dodge Ram SLT 4x4 on you, Renton Dodge! I’m a single woman who made the trek 1 hour and 40 minutes one way—six times in just three days—to buy a used Dodge Ram SLT 4x4, and I was completely swindled. The vibe was off from the start, with false information and a blatant disregard for customer safety. In the short time I was there, four people were fired, including the general manager (who introduced himself as Tom, the owner). That alone should have screamed, “RUN!” During the test drive, I immediately noticed a clicking sound when making sharp turns, and the transmission felt incredibly tight shifting from first to second gear. I expressed my concerns to Tom, insisting I wouldn’t buy the truck unless his “16 years professional mechanic” could thoroughly check it for safety. I left the truck with them overnight, fully trusting their claims. The next morning, Tom called to assure me that everything was fine—that the clicking was normal for a 4x4 and that the transmission was perfectly fine. As a single female buyer, I trusted him to have my best interests at heart. Who would lie about potential issues that could leave me stranded in the mountains? The real kicker was the warranty sign in the window advertising 3,000 miles or 3 months of coverage. When I mentioned this during financing, the staff acted dismissive, claiming it was “an error” and that the sign should not have been placed on that vehicle at all. They even tried to shift blame onto each other. Tom stepped in to close the deal, leaving me feeling uneasy but desperate to believe I was making a sound purchase. Driving home, the SVC light came on, and the truck struggled to shift into second gear. I took it to a reputable mechanic, who found that the clicking noise was coming from both axles and the transfer case shift motor. The transmission fluid was black, and I learned I needed new inner and outer rod ends, new CV axles, and—get this—the entire transmission had to be replaced! I called Tom, who told me to bring the truck back and assured me he would cover "everything." When I arrived the next day, I found out that Tom and several staff members had been “fired.” Feeling completely swindled by their lies, I requested that my mechanic's bill be covered, but they refused. If you’re considering buying from Renton Dodge, beware! They are more interested in liquidating their inventory than in ensuring customer safety. Make sure to have a trusted mechanic inspect any vehicle before committing. I wish I had done that before I fell into this trap! More

I am always cautious visiting dealership because of past experiences. I visited the Renton CDJR dealership with just a few questions about my vehicle and was approached by a kind and very knowledgeable sal experiences. I visited the Renton CDJR dealership with just a few questions about my vehicle and was approached by a kind and very knowledgeable sales manager, Tom Rebek. He was professional with his approach and answered all of my questions. I feel comfortable that when I am ready to do business I can return to Renton CDJR to confinately purchase my next vehicle. Thank you for putting me at ease Tom! More

Anytime I need my vehicles serviced, I always work with Kaylee as she has been consistently reliable and informative. She maintains communication about what’s going on throughout the entire process. Espec Kaylee as she has been consistently reliable and informative. She maintains communication about what’s going on throughout the entire process. Especially if there any delays or issues. More