Renton Chrysler Dodge Jeep Ram

Lithia had a great deal posted for a certified used 2011 Jeep Grand Cherokee. I called the dealership and Hector was very accomodating and checked the lot to make sure the vehicle was still available. He Jeep Grand Cherokee. I called the dealership and Hector was very accomodating and checked the lot to make sure the vehicle was still available. He promptly called me back and was expecting my visit. I knew what I was looking for and what I could afford. Hector did his best to make the deal work for me. He was fun to work with and made the car buying experience less stressful. This dealership seems to know what they are doing and they know their products. I would recommend this dealership and would certainly recommend Hector Hernandez. Great job guys and I love my Jeep! More

Lorenzo was very helpful and did not try to sway me into a more expensive vehicle. He was cordial, knowledgeable, and upfront. As a sales rep he is essentially acting as the liaison between buyer and sales a more expensive vehicle. He was cordial, knowledgeable, and upfront. As a sales rep he is essentially acting as the liaison between buyer and sales manager, for this he did an outstanding job. My only complaint is not with Lorenzo but the unevenness of how they value trade in vehicles. Either use TMV or Kelly and stick with it. Honesty goes a long way when it comes to repeat business, especially when we are armed with the same research capabilities as the dealership. More

I was greeted by Lorenzo, he treated me in a very professional manner. I picked a vehicle to take for a test drive, did so, liking the vehicle, deciding to purchase the vehicle. The purchasing went professional manner. I picked a vehicle to take for a test drive, did so, liking the vehicle, deciding to purchase the vehicle. The purchasing went smoothly and I left in about 1.5 hours with a new vehicle. More

Terrific experience! Nice, friendly, attentive staff. Terrific experience! Nice, friendly, attentive staff. Waiting area clean and comfortable. Plenty of tempting new cars to browse on the lot while wa Terrific experience! Nice, friendly, attentive staff. Waiting area clean and comfortable. Plenty of tempting new cars to browse on the lot while waiting. Knowledgeable service and sales people. More

I had a Jeep Liberty that was plagued with problems from the day we purchased it. I had a Lithia warranty so I took it to the only Lithia dealer around which was here in Renton. I brought the vehicle back f the day we purchased it. I had a Lithia warranty so I took it to the only Lithia dealer around which was here in Renton. I brought the vehicle back for the same issue about 15 times and left it for several days only to be told each time there is nothing they can do and its just the way Jeeps are made. I received a survey which I filled out in a negative way due to the poor service. I just decided to live with the issues and the noise it was making until it started to get worse so I brought it back again but this time I also paid to have the preventative maintenance done hoping they would look closer at the issues. My wife brought the car in and we were dealing with Janell the last few times but on this recent visit she dropped the car off with my two kids and the dealer refused to provide us with a loaner car or shuttle her and the kids back home because we were too far away. Janell actually told us that she wasnt going to give us a rental (which was supposed to be covered under our extended warranty) because we had filled out a negative survey against them and it really hurt... I was blown away at the audacity... To top it off the service we paid for included new wiper blades that they refused to replace saying that our current blades were just fine (I PAID FOR IT IN MY SERVICE!!!). I was way beyond frustrated so we took our car and I bought replacement blades on my own. This service department has no idea what customer service is and their answer when they cant fix a problem is to have a technician come out and tell you Jeep Liberty's are made with cheap parts and this is just how some turn out... I will never buy a Jeep again or ever deal with Lithia again due to this extremely poor service offered by this dealer. I followed up with a direct complaint to Lithia Jeep / Chrysler Corporate and the person listened to my story and said they would follow up at which point they never did. Each time I called back I was sent to the voicemail of my representative and they never called back. I have since traded my old Jeep in and moved on to a new dealer in the area who is MUCH better and knows what customer service is. Shame on Lithia Renton for allowing an employee to harass a customer because they couldnt deliver sound customer service and support this complete and total disregard for consumers trying to keep their brand alive. More