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Renton Chrysler Dodge Jeep Ram
Renton, WA
489 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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489 Reviews of Renton Chrysler Dodge Jeep Ram
August 10, 2026
Very disappointed with the customer service. I called more than twice and even left a voicemail because I was interested in a vehicle and wanted to know if it was still available. No one ever re I called more than twice and even left a voicemail because I was interested in a vehicle and wanted to know if it was still available. No one ever returned my call. I was a serious customer interested in purchasing a vehicle, but the lack of communication made me feel like they didn’t need or want my business. At the very least, someone could have returned my call and let me know whether the vehicle was available. This is why I generally prefer Toyota dealerships. In my experience, they have been much more responsive and professional with customers. Unfortunately, based on this experience, I would take my business somewhere else. More
by Thomasedward
Employees Worked With
Malik Wade, Kaylee Samuels, Chris Rider, Marcelino Sanchez Neri, Izzy Hernandez
June 29, 2026
I bought a 2024 Jeep Grand Cherokee Overland 4xe from this dealership, and it completely broke down 2 weeks later. It flashed a "Service Charging System" error and died while I was driving on the freeway this dealership, and it completely broke down 2 weeks later. It flashed a "Service Charging System" error and died while I was driving on the freeway. It was a terrifying, dangerous situation that put my life at risk. The service department now has the car and says it requires a full hybrid battery pack replacement, which will take 3 to 4 weeks. My biggest disappointment is with the Sales Department. I have left my information, but the Sales Manager has failed to reach out for 4 days. They got their sale and vanished. I am now left with no vehicle—which I rely on for work. They sold me a defective vehicle with 2 open recalls and clearly do not care about customer safety. Avoid this dealership at all costs! More
by Jeni Littleton
Employees Worked With
Malik Wade
May 30, 2026
Another awesome experience with the Renton service team. Marcelino is professional, friendly and a great communicator. He's knowledgeable, willing to answer questions with details that provide a complete un Marcelino is professional, friendly and a great communicator. He's knowledgeable, willing to answer questions with details that provide a complete understanding. Thank you Marcelino. You Rock!!!!! More
by Deb
Employees Worked With
Service technician , Marcelino Sanchez Neri
January 10, 2026
Service Department: Service from Marcelino was excellent. He is exemplary in his ability to listen well, have patience, communicate well, and go the extra mile to make his customers feel well represented and He is exemplary in his ability to listen well, have patience, communicate well, and go the extra mile to make his customers feel well represented and comfortable that CDJR will take amazing care of their vehicle and return it as soon as possible. I also had the chance to meet one of the service managers - Larry Brent - and he was very helpful in describing in detail an integrated wiring problem with the Forward Facing Camera Module that I was having. Both these men are to be commended as leaders and I think they should be advanced from their present position. More
by barnes222
Employees Worked With
Larry Brent, Marcelino Sanchez Neri
July 24, 2025
Just walked out from the worst bait and switch (Renton jeep) than I’ve ever seen. The finance manager refused to let us use our credit union because they say the listed the car too low. Never go there. jeep) than I’ve ever seen. The finance manager refused to let us use our credit union because they say the listed the car too low. Never go there. More
by Amkljk
Employees Worked With
Malik Wade
July 23, 2025
I've taken my vehicle here twice and have had good experiences with the service reps and the work performed. However, my most recent experience was for routine maintenance including an oil change and experiences with the service reps and the work performed. However, my most recent experience was for routine maintenance including an oil change and filter replacements, which cost over $1000. I feel ripped off. I will be taking my vehicle elsewhere unless it requires work by a dealership. Additionally, the dealership recently started pressuring me to submit perfect surveys, and even offered incentives, which has eroded my trust in the dealership. More
by cstoafer
Employees Worked With
Luis
June 25, 2025
Watch out for Dee Phillips! A xxxxing scammer. Took my jeep there for a maintenance check after a roadtrip when CEL came on for a couple of days and then went away. Mind you, my A xxxxing scammer. Took my jeep there for a maintenance check after a roadtrip when CEL came on for a couple of days and then went away. Mind you, my truck is only two years old with 14000 miles on it and has absolutely no other issues. Came back the next day, they said they would have to take parts off to determine why the CEL came on beacuse my truck has mods and that could be extra charge. I said fine I don’t wanna pay hundreds of dollars for a simple diagnositc as my truck is well within warranty and all parts are mopar and the truck was modified when I bought it so I will just pick it up then. Noooo.. he wanted me to pay almost 400$ for taking a look at the truck which I suspect he didn’t eve do. I said I would take them to court and aksed for a breakdown of the charges. Gues what, dude came back and said no charge and he would just eat it. Sketchy af. Stay away from this place if you dont get ripped off. More
by Ailimunevver
Employees Worked With
Dee Phillips
May 10, 2025
I took my car in because it was 2 years since my last checkup (I had driven only 3000 miles in that interval) and the oil pressure light had just turned on. I sat in the waiting room for 4 1/2 hours whil checkup (I had driven only 3000 miles in that interval) and the oil pressure light had just turned on. I sat in the waiting room for 4 1/2 hours while they did an oil change and diagnostics (seemed a long time for that amount of work). The service manager then gave me a list of $5000 worth of additional servicing needed, which included $409 for transmission service (done by them at the previous servicing only 3000 miles previously), $315 for fuel induction service (done 13000 miles previously), and $715 to replace the spark plugs (the car has only 51,000 miles on it). When I turned the car on to leave, the oil pressure light was still on. When I complained, the service manager said checking that would require another appointment for additional diagnostics (even though I told him about the problem when I gave him the car). When I dealt with him, he seemed very inexperienced and he found it difficult to explain why I needed the service items they claimed I needed. I guess I need to find a new place to get my car serviced. And I really would like to find somebody who could figure out why the oil pressure light is on. More
by O.B.JAMES
Employees Worked With
Luis David Rojas, service manager
April 03, 2025
They overcharged the oil change. They stated a price of $190 and ended up charging me $248 without telling me. Felt very unprofessional and scam like to be charged without being told They stated a price of $190 and ended up charging me $248 without telling me. Felt very unprofessional and scam like to be charged without being told the price of the oil change from the beginning. Highly disappointed in the service. Not coming back here again. More
by Hongtphan
Employees Worked With
Mikal Shaw, M R, Alexis (Lexi) Guillory, Kaylee Samuels, Dee Phillips, Chris Rider, Marcelino Sanchez Neri, Matt Hodges, Ryan Driscoll, Nathaniel Geelhoed
January 20, 2025
I followed my service advisor to this dealership. Car broke down and so I had my fuel pump replaced here. It was replaced but they sent my car back to me with bad brake fluid which is a big no-no, al Car broke down and so I had my fuel pump replaced here. It was replaced but they sent my car back to me with bad brake fluid which is a big no-no, all dealers are supposed to do a courtesy flush. This is my 2nd dodge vehicle to have fuel issues and so they agreed to replace my fuel tank although it would take some time for it to arrive. I got confirmation that it arrived, but I needed a loaner car given this is my only vehicle. This dealership for some reason has major difficulties giving out loaners and my service advisor said they’d let me know when they have one. I NEVER received that phone call. Called my previous dealer to complain and see if they could help, they just contacted them and told them to keep their word. When I spoke to them again, they informed me they didn’t even know if they still had my replacement tank. Never got a call from them again. My car completely broke down and I gave up. Terrible experience, huge lack of customer service. I’ll never buy another dodge. More
by Brandon
Employees Worked With
Kaylee Samuels
