Renton Chrysler Dodge Jeep Ram

Worst experience ever! Not again!!!!!!! another dealership Rip off! Take paper work home and read carefully documents you sign, otherwise they gonna rip you off. Don't buy from Renton CDRJBMWF!!!! dealership Rip off! Take paper work home and read carefully documents you sign, otherwise they gonna rip you off. Don't buy from Renton CDRJBMWF!!!!!!!!!! WARNING!!!!!!!!!!!!!!!!!!!! You cannot negotiate or return after you sign !!!!! Negative 100 stars! Liars and scammers. And crooks! WILL NEVER BUY DODGE AGAIN!!! SHAME ON YOU!!!!!!! More

Kasha was super helpful, no pressure experience. Excited to take my new truck home. They gave me a fair price on my trade in and met my asking price on my new car. to take my new truck home. They gave me a fair price on my trade in and met my asking price on my new car. More

Service was good . But waiting time was 1 hour 42 mins . I was bit disappointed with that plz improve that otherwise everything was good . Thank u I was bit disappointed with that plz improve that otherwise everything was good . Thank u More

0 stars. We were moving back to Texas from Alaska a month ago and the Dodge Ram we had with less than 18000 miles broke down after spending thousands to fix it a month earlier broke down in Seattle. We had i ago and the Dodge Ram we had with less than 18000 miles broke down after spending thousands to fix it a month earlier broke down in Seattle. We had it towed to Renton Dodge Chrysler Fiat. Being there most of the day we were told a part that was broken was discontinued but they had one or we could trade in. They first offered 20000 for the truck then the used car manger came out and said he could give us 18000 the bumpers were messed up so we agreed. We were there all day tired exhausted, Troy Gannon did the contract for us. Everything was great so we thought. Yesterday we received the paperwork from the loan company. Let me explain the 2015 GMC Denali was $36580.97 we were told we would get $18000 for the trade in. The loan company showed we owe $33609.63. WTH. So we called and a lady said she would check on it. Hours later nothing so I call back she had gotten busy, transfers me and the gentleman said he was going to take to the finance manger and the manager would call in an hr. NOTHING NO CALL. So today I call the finance manager calls me back. Kept saying you should have the paperwork. Yes we do and he started saying well you got a warranty and this and that. We were told by Troy Gannon they were extending the warranty sign here. No mention of charging us or other add on oh the 18000 we were supposed to get Gannon put $16000 not the 18,0000. I was furious the finance manager didn’t care or was incompetent only saying Troy will be in at 1 I’ll have him call you. Well we’ve waited till 6 pm called stayed on hold for 2 hrs. Never did Troy Gannon answer. Very unprofessional and crooked dealings. Absolutely do not buy from these crooks!!!! As for Jasbir the salesman he went above and beyond. I hope he finds a better dealership they do not deserve him. CROOKS CROOKS CROOKS!!! More

Andrew was great very professional and fast. He was a great multi tasker and very busy. Thank you Andrew for your great customer service you are a star. great multi tasker and very busy. Thank you Andrew for your great customer service you are a star. More

Jasbir our salesman that helped us was such a quality person and really nice to work with. George the sales manager was likewise the same and really helped figure out solutions and was a great guide to f person and really nice to work with. George the sales manager was likewise the same and really helped figure out solutions and was a great guide to figuring out what we needed and didn’t. I felt Both, as.a team, where exceptional and got things done. I would not hesitate to buy from them again. More

Found a SRT Durango and Dodge Ram on site. We drove up on Saturday 10/24 and just wanted to test drive to see if these vehicles were right for us. Anthony advised he wasn’t a pushy salesman. He wanted to run Saturday 10/24 and just wanted to test drive to see if these vehicles were right for us. Anthony advised he wasn’t a pushy salesman. He wanted to run numbers. We said yes we wanted to see where we would be. He took our keys to appraise the vehicle. This is when they advised what payments would be. We said we were not here to purchase a vehicle just wanting to see if we liked it. He kept going back to manager coming back with prices. We got hungry wanted to leave and they would call us. They said they would buy lunch and just wanted us to stay there. As we were eating manager came back with a crazy payment, we said no. I then threw out a crazy number to get him out of our face. My husband tried to give Anthony $100 for lunch which he wouldn’t accept (we kept persisting). I wanted my keys at that point we had been there for about 4-5 hours. He went back talked to manager, came with a price we said no. Asked for keys again. Anthony finally brought the keys. As we got ready to leave he told us hold on he needed to get our registration. He had taken it out of the vehicle and we were unaware. My husband asked for registration and said he was going to the car. Anthony came back and told me to sit down. I asked for registration he said he had good news and went to get my husband. My husband came back they gave us a price we said no after 2 more attempts with pricing, they hit our price point. We decided to go with it ( we would have 2020 and 2021 vehicles for $130 each more a month, no problem) we signed paperwork and we’re actually happy walking out. We took our paperwork to the bank to check on warranties. Our bank manager advised that they were overcharging us and we should look more into this. We checked out the paperwork and went back. They stated they had left off a rebate and to come back the next day to talk to the GM. We came back and we’re told our loan was not accepted at the price agreed upon. I would be significantly more but they tried to sugar coat it bottom line I said no. We wanted our old vehicles back and they had wasted our time. Anthony was told to get our vehicles he came in the finance office and told us we should feel bad for wasting their time and he had bought lunch for us and they worked hard on our paperwork. He said we were wrong for this. I was infuriated and had to hold myself back. He got our vehicles said to bad it didn’t work out. The finance manager came out and said he had spoke to the manager and was told to mark down the vehicles and they would take the loss and Anthony was wrong for it. He wanted us to reconsider. We said no grabbed our keys and left. Stay away from CDJR Renton!! We found out from an employee at a different dealership that this is a training store and has a high turn around. Everyone is new and not on the same page. They will do anything to sell a car. They will keep doing this as long as people let them. My husband and I are so grateful this deal fell through. More

All the staff were friendly, social distance was good. They got me in and out in a reasonable amount of time. Guadalupe was my service advisor, She was 10 for 10, The dealer is lucky to have her as an e They got me in and out in a reasonable amount of time. Guadalupe was my service advisor, She was 10 for 10, The dealer is lucky to have her as an employee. More

I bought my car from CDJR in Renton 03/12/2018. It had I bought my car from CDJR in Renton 03/12/2018. It had 34,923 miles on the odometer. I purchased an extended 60k mile warranty. In 2019 after havi I bought my car from CDJR in Renton 03/12/2018. It had 34,923 miles on the odometer. I purchased an extended 60k mile warranty. In 2019 after having my car broken into, and reported to the police, I called the dealership where I bought my car to ask about replacement paperwork because it had all been stolen from my glove box. I was told they could not find me in their system by either name or VIN number. When I went to have my car serviced for an issue that should have been covered under the extended warranty I purchased at the time of the vehicle purchase I was told that they could not find an extended warranty for my vehicle and therefore my only service option was to pay out of pocket. I chose not to proceed with expensive repairs as I am low-income and could not afford them without the warranty leverage. I was very frustrated but unsure how to proceed. I called again in an attempt to find the lost paperwork but was told if it even could be located it would be in a storage vault and not retrievable. Unaware of any recourse I gave up. The issue with my car continued and became more and more worrisome over time. On Friday 10/23/2020 I called them again. I knew my paperwork couldn't have just disappeared. I was told sgsin that they were unable to find my name in their computer system and that someone from "upstairs" would return my call on Monday. 10/26/2020 I never received a call. Tuesday, 10/27/2020 I went into the location in person. I spoke with Don Wellner. He said I was absolutely not in their computer system by name or VIN and that they had no record of me purchasing a vehicle from that location. He implied that I was confused as there are several dealerships in the area. I insisted that I know where I purchased my vehicle from and pointed out the finance manager's office I was sitting in when I signed all my paperwork. He was finally able to locate my auto-generated contract cancelation for my extended warranty at 94,923 miles from Assurant. He told me this was all he could find and blamed the lack of paperwork on the business having changed ownership from CarPros around the time of my purchase. With no answers and Don unable to help further I left and drove to CarPros. I spoke to multiple managers at CarPros who all assured me that they had sold the business in February of 2018 and that my paperwork was most definitely with CDJR and not CarPros. I returned to CDJR with a CarPros manager. This time asking to speak with a manager. Robert (last name unknown) introduced himself as the CSM. We explained the issue again. After a 20min wait Robert was able to produce a Repair Order Detail for the windshield of my car as it was cracked across the entire windshield. This service order shows my name as the customer, a repair date 2 days after my date of purchase and a mileage difference of 814 miles, but no further information could be found. Robert argued that CarPros was the holder of my paperwork and was insistent that while I may have bought my vehicle from that building I did not in fact buy my vehicle from CDJR. After much arguing back and forth he said that CDJR absolutely did not have my purchase paperwork. To top this he said that as such they were not responsible to honor an extended warranty for any repairs during the time that my warranty was valid. I asked if they were sure that my paperwork was with CarPros then why would they not have informed me of that when I was there seeking help for a service issue as I would have sought CarPros services. He shrugged and said they are not obligated to tell the consumer anything. I was shocked. I asked if they understood the concept of doing something because it's right not just because they are obligated. He did not answer. I said I would never buy a vehicle from them again. He said "I wouldn't buy a vehicle from CarPros either." Robert told us that my paperwork is probably in the Kent CarPros office and/or storage and that I should take my issue to them. The CarPros manager was still sitting next to me. The CarPros manager and I left and went to CarPros Kia where we were told they could access the files and could definitely tell me who owned what. CarPros Kia - Renton insisted that they do not have the paperwork and that CDJR was lying. How do I as a consumer fight with two huge dealerships each telling me that other is at fault? My purchase paperwork still can not be found. The issue with my car that should have been covered continues to get worse. I can't afford a new car, I can't afford a used car large enough to transport my all my kids, my partner and myself. I am a professional driver. My car is my livelihood. I drive with Lyft, DoorDash, Roadie, and HopSkipDrive which is a ride service for children. I thought my 2017 Dodge Journey with its 3rd row seating was a blessing when I bought it. Its turned into a nightmare. I am at a loss. My car, which should have been serviced and covered by the extended warranty if the paperwork could have been located is now a ticking time bomb. Update: After they received notice of my complaint with Attorney General's office they reached out to see if we could resolve the issue. They were finally able to track down the paperwork for my vehicle and offered to check out the mechanical issue if I would bring it to the service department; so I did. They came back with an estimate for repairs for over $5,800 more than half of what I owe left on the vehicle. After some discussion they were able to work with me to lower the cost to $2600. They also offered a loaner vehicle while the repairs were being made. The loaner was pretty thrashed but I was told they are having some troubles with transients breaking into vehicles on the lot. I didn't mind the mess as it was more important to not be stranded without transportation. The work was done very quickly for which I was very appreciative and I have my Journey back minus the ticking noise which they identified to be the camshaft. I am thankful they were willing to 'make things right' once the Attorney General was involved, but its sad that it took that step. More

Update to my review! Well, my $10 check is on the way! That's the only positive thing I can say. I was called today and was given a bunch of lip by "Gerald" about what transpired that day. Why?? If the ve That's the only positive thing I can say. I was called today and was given a bunch of lip by "Gerald" about what transpired that day. Why?? If the vehicle wouldn't have run out of gas, if I hadn't been baited and switched, if I would have been responded to about the $10 I spent on gas....there wouldn't have been any issues. Heck, if I would've known you couldn't sell me the vehicle for the price you said you could sell it for I wouldn't have even GONE TO YOUR DEALERSHIP!!! More