Rhinebeck Ford

they make you feel like faimly i loved all the veicls i have purchestat thew ford .realey loved my roush truck and the mustangs i bought. thanks ford W.H.Champlin J i loved all the veicls i have purchestat thew ford .realey loved my roush truck and the mustangs i bought. thanks ford W.H.Champlin Jr. More

Absolutely the best Traded in my 2002 Subaru Forrester for a 2017 Ford Escape which I love everything about it.. Samantha explained the financing so clearly and smooth..C Traded in my 2002 Subaru Forrester for a 2017 Ford Escape which I love everything about it.. Samantha explained the financing so clearly and smooth..Chuck and Samantha took me out to "my" Escape and explained all the works and gadgets.. Best dealership I have ever visited kudos to you guys.. I'll be there soon for my oil change and checkup, but she is running great and loving it everyday. You are all a pleasant and wonderful dealership to do business with, I'll stay with Ford as long as your happy faces are there More

so easy it was so easy finding the truck I wanted and just as easy getting the financing. the Andrew Torres took care of everything for me. they also gave me it was so easy finding the truck I wanted and just as easy getting the financing. the Andrew Torres took care of everything for me. they also gave me a loaner car when I wanted to add some extras to the truck More

Amazing! Andrew made buying a new Ford Escape so easy! He took the time to explain things about the car! He set the car up to my preference, so I was comfortab Andrew made buying a new Ford Escape so easy! He took the time to explain things about the car! He set the car up to my preference, so I was comfortable when I drove away! More

Great customer service and made me feel right at home. I went in to trade in my Bmw and find a new car that fit my requirements and still kept my monthly payments in check. Andrew helped me work out a grea I went in to trade in my Bmw and find a new car that fit my requirements and still kept my monthly payments in check. Andrew helped me work out a great deal with his team so I could get my hands on a brand new mustang gt. I was very happy with the deal and the respect Andrew and his team showed me. I will deffinatly be coming back for my next car. More

Great Truck Buying Experience! A very pleasant new truck buying experience. The salesman, Andrew Torres, was extremely helpful from beginning to end. He thoroughly explained all fe A very pleasant new truck buying experience. The salesman, Andrew Torres, was extremely helpful from beginning to end. He thoroughly explained all features in an easily understood way. More

Cannot Fully Recommend I am disappointed to write a sub-par review for Rhinebeck Ford. As Rhinebeck residents, we support local businesses as much as possible and a I am disappointed to write a sub-par review for Rhinebeck Ford. As Rhinebeck residents, we support local businesses as much as possible and are pleased to pass on good experiences to our friends and neighbors. Unfortunately, we cannot confidently recommend Rhinebeck Ford. We are educated consumers who do our research before big purchases. We walked into Rhinebeck Ford knowing exactly what we wanted and how much we wanted to spend. The vehicle we were interested in was priced fairly and our negotiations were short. The sales department was pleasant. We experienced a mechanical problem with our car within the standard 30 day warranty period. Rhinebeck Ford incorrectly diagnosed the problem, made scheduling and follow up appointments difficult, and took a generally argumentative tone with our party. We received two second opinions from two very reputable mechanics who correctly diagnosed the problem and offered sensible solutions to us free of charge. Both second opinion mechanics were surprised that Rhinebeck Ford had seemingly replaced a perfectly fine wheel bearing, wasted our time, greatly inconvenienced us, and suggested we unsafely reduce tire pressure as a short term fix to the problem. Both mechanics recommended a new set of tires in order to be completely sure that our problem was not something more momentous that would make the car unsafe or a very poor purchase. We took our findings back to Rhinebeck Ford who would not replace our tires or extend our warranty. While they were legally in the right (the standard 30 day lemon law does not cover tire replacement), we were very surprised that they were not willing to make very a small monetary sacrifice that would turn our unfortunate experience into a positive review. Instead, we left without peace of mind, not knowing if our mechanical problem was correctly diagnosed and addressed. The entire experience with the service department felt dishonest, one-sided and uninformative. All technicians seemed inexperienced. We drove away with more unanswered questions than when we walked in. It is unfortunate that we had such a negative experience with the service department at Rhinebeck Ford, as our experience with the sales department had been relativity positive. We had had several conversations with our sales rep that we were delighted to find exactly what we were looking for in our own backyard, and that we were willing to pay a bit more for a car that had been locally owned, driven, and serviced. Unfortunately, we will be looking elsewhere for our next car purchase. More

amazing The staff was very helpful and went above and beyond to make sure they could find a deal that worked with my budget. Would highly recommend! The staff was very helpful and went above and beyond to make sure they could find a deal that worked with my budget. Would highly recommend! More

Great Experience Ronaldo who helped me while shopping for my 2014 Ford Raptor was very knowledgeable helpful and friendly. Was very easy to get ahold of in case I had Ronaldo who helped me while shopping for my 2014 Ford Raptor was very knowledgeable helpful and friendly. Was very easy to get ahold of in case I had any questions and went above and beyond to see to it that I found everything I was looking for. Would highly recommend! More

Purchased a Ford Escape at a great price. Just went to look at a Ford Escape and between the price of the vechile and great service from Rolando the deal was too good to pass up.. Great custom Just went to look at a Ford Escape and between the price of the vechile and great service from Rolando the deal was too good to pass up.. Great customer service and a great vechile from Rhinebeck Ford. I would purchase from the in the future as well as refer friends and family. More