Riata Ford

car purchase dealt with mike oligun . he was a very helpful salesman . drove from 300 miles away to buy truck and he had some of the paperwork ready so I did not h dealt with mike oligun . he was a very helpful salesman . drove from 300 miles away to buy truck and he had some of the paperwork ready so I did not have to wait the normal 5-6 hours at a dealership to buy truck. was there and left in less than 2 hours. that is a big help would buy from them again james More

Riata it is We all know what an experience buying car can be, having said that I wanted to take time out to write a review about Riata Ford. These folks at Riata We all know what an experience buying car can be, having said that I wanted to take time out to write a review about Riata Ford. These folks at Riata were amazing, courteous, friendly, honest, and extreme professionals. I especially want to give kudos to Mike Olguin...prior to me even drivng the truck I bought, Mike and I negotiated on the price of the vehicle and came to an agreement. I showed up, test drove it and liked it so proceeded to do the paperwork. While signing the documents, it became apparent that there was a slight misunderstanding on one of the accessory item pricing that was installed on the truck. I was sure that the price we negotiated included the accessory and he was sure it didn't, so I decided to forego the accessory and live with it. When Mike realized that I was dissapointed, he took it upon himself to include the accessory at no additional cost to me. I was really impressed and grateful for what he did, and further enhanced my impression of Riata Ford. In a day where we see less and less customer service, and everyone buying most everything on line, the folks at Riata still provide the good old fashioned customer service that keeps bringing back shoppers for an amazing experience...way to go!!! Total time spent at the dealership was a little over an hour...Also, wanted to say thank you to Garrett for the amazing service... More

New Car I have had nothing but GREAT experiences with Riata. Tony and Robert are the worlds GREATEST! no pressure and they listen to me. I went in to get some I have had nothing but GREAT experiences with Riata. Tony and Robert are the worlds GREATEST! no pressure and they listen to me. I went in to get something fixed on my escape, had a little push back from the service dept and went to talk to Tony and drove away in a NEW car. More

Buyog a car coud not be easier and hassel-free! I began my pre-owned car search using a great online service called TrueCar.com to find a newer Ford Escape to replace my old Escape with 263,000 mile I began my pre-owned car search using a great online service called TrueCar.com to find a newer Ford Escape to replace my old Escape with 263,000 miles on it. TrueCar found one that fit the criteria I was looking for-a 2017-2018, low mileage, one owner Escape, and it was at Riata Ford in Manor, TX, so I emailed them inquiring about it. Ajay Milani, their Master Sales Consultant contacted me and after a short drive from Austin, I saw one in that he had that was perfect. This was the easiest process that I have ever experienced buying a car. Ajay made it completely hassle-free and I am now the proud owner of a 2018 Ford Escape with 12,300 miles on it, from one owner, who Ajay has sold a few cars to in the past. He's a 12 year veteran of Riata, and no doubt has many repeat customers, and I will likely go see him again after logging in few hundred thousand miles on this one! Frank Mancuso More

Purchasing a new car! First of all, if you are looking to buy a new Ford. I highly recommend going to Riata Ford in Manor, Texas. I was looking for a new car and wasn't First of all, if you are looking to buy a new Ford. I highly recommend going to Riata Ford in Manor, Texas. I was looking for a new car and wasn't sure if I would be able to purchase one due to different issues. The Team at Riata Ford worked hard in seeking to help me find a vehicle but also met all my criteria that I was looking for from a to z. I want to give a special thank you to Richard Martinez and Will for working together to assist me. Also the financial team for making things work out as well. I walked out of Riata Ford not only feeling better knowing I had a reliable car but very grateful for the honesty and dedication of these men. Thank you! Cindy Cantu More

repair transmission had my daughter's ford focus in for repairs on transmission. The transmission was suppise to be repaired cost $3000.00 for repairs. she has been back had my daughter's ford focus in for repairs on transmission. The transmission was suppise to be repaired cost $3000.00 for repairs. she has been back 3 times to seek proper repairs. she has spoken with managers. her car is stiil not fixed. she cannot drive more than 45 minutes without it over heating. she now had to take a bus to a funeral in Dallas, since, Riata can not repair her car correctly,after 4 visits for repairs. I am truly saddened that a deakership would take advantage of a young woman trying to get proper repairs done. I Believe the only recourse now is to contact ford corporate. More

No service I picked up a used truck a few months ago. I had to do ALL the maintenance myself. When I received the truck the air filter was terribly dirty... full I picked up a used truck a few months ago. I had to do ALL the maintenance myself. When I received the truck the air filter was terribly dirty... full of junk, same for the cabin air filter. I had to change the oil, it was very black(even in small doses) and it had the WRONG oil filter on. I was lied to by your dealership about the maintenance being up to date. I am very unhappy with my experience. I contacted them about the issue after the purchase, but was never gotten back to. More

Bad customer service and broken promises I brought a car a couple months ago was promise so many things when I went to follow up on the things that was promise it was always and excuse and I’ I brought a car a couple months ago was promise so many things when I went to follow up on the things that was promise it was always and excuse and I’m sorry. I wouldn’t had purchase the car if I knew they wouldn’t hold the bargain if the deal and then was told it was too late for them to do anything about it. Customer service sucks. When in today 6/5:2019 to follow up on my key that was promise. Customer service manager was like if you get something fix and claim it under your warranty and pay 100.00 you can get your key. That was not was promise at the time of deal. I left the shop get to my job three GM manager Mr. Buhl Called for me to come back once I got there he offered to give me the additional key I was promised then when I said I wasn’t coming Barack he wanted to not make me the key he offered to make. Mr. Buhl gonna say we’ll you want to forget about since you say you not gonna come back and I don’t make the key. Poor customer service that’s a threat to me either you come back and I make the key or just walk away. Another customer heard him walked up to me and said you need to call the Better Business Bureau he was wrong More

Awesome Customer Service The salesman I have his name is Cesar Vazquez he his very up front and honest with you. He is very professional and cares about his customers understa The salesman I have his name is Cesar Vazquez he his very up front and honest with you. He is very professional and cares about his customers understanding and what they want, he does his homwork to get the job done. My family and I are very happy with the purchase and I wood go back again to Riata Ford they are the best in the car business. More

Used Vehicle Purchase After searching for a particular vehicle, I found the one I was looking for at Riata Ford in Austin. It was also at a great price. I applied for finan After searching for a particular vehicle, I found the one I was looking for at Riata Ford in Austin. It was also at a great price. I applied for financing on line and was contacted by Will Goodwin. Will advised that I was approved and had the vehicle waiting for me at the dealership. Will made it an easy and pleasant experience. I love the vehicle and Will and Riata were great to work with! More