Riata Ford

I win! We needed a new car for my wife. She really liked the Escape so I decided to order her one from the factory. We were very specific about what we wante We needed a new car for my wife. She really liked the Escape so I decided to order her one from the factory. We were very specific about what we wanted and worked it up on the Ford.com website. We didn't want to pay for all the Titanium options so we chose an SE and added just the upgrades we were willing to pay for. I took the specs to Riata Ford in Manor and left a deposit. We were expecting the new car to come in 6 to 12 weeks. At about 8 weeks, we started calling to check to see if they had heard anything. John Alvarado said, "no, we should give it a little more time." So, between 8 and 12 weeks, we called a few more times and still John couldn't say when the car would arrive. We were starting to get a bit frustrated. Then, right at 12 weeks, John called us to let us know he had a Titanium model with all the options we ordered, including exact color matches inside and out plus additional options. He said since the Escape we ordered had not arrived yet, "you win!" His sales manager had decided to take the hit in the interest of customer satisfaction. So, we got the new Titanium Escape with everything we ordered plus some things we didn't originally feel like we could afford. Thanks John! We are so happy and you were awesome throughout the whole process! Your dealership really works hard to satisfy it's customers! More

Great Place to do Business! Found a pre-owned vehicle online and was promptly contacted by Chris. When my husband and I went to the dealership, Kristen assisted us. She was frien Found a pre-owned vehicle online and was promptly contacted by Chris. When my husband and I went to the dealership, Kristen assisted us. She was friendly and knowledgeable and definitely went the extra mile! More

The best dealership in central Texas!! We purchased our 4th Riata Ford vehicle this week and couldn't be happier! I love the friendly and casual atmosphere and there is no better salesman We purchased our 4th Riata Ford vehicle this week and couldn't be happier! I love the friendly and casual atmosphere and there is no better salesman that Robert "Pulga" Carreon. More

Best Sales Team AJ great guy and will always make a deal work for anyone! Best dealer around And alway has the best deals and I'll be back AJ great guy and will always make a deal work for anyone! Best dealer around And alway has the best deals and I'll be back More

Fast, easy and very happy Ajay was very helpful finding the car perfect for me with all the additional features and met my budget for a new car. Delivery of the vehicle was fas Ajay was very helpful finding the car perfect for me with all the additional features and met my budget for a new car. Delivery of the vehicle was fast with almost no waiting in the lobby. More

New Explorer! This is my 3rd vehicle that I have bought at Riata, I always walk away happy with my choice! Ajay made this fast and painless. Answered all my questio This is my 3rd vehicle that I have bought at Riata, I always walk away happy with my choice! Ajay made this fast and painless. Answered all my question through text and had my Explorer ready to go when we came in to pick it up. Listened to all my wants and picked the vehicle that best matched my wants. I also have used the service center since before it was Riata in Elgin, TX. I would choose no other for fair prices and great service! No many dealerships have the great service and mechanics that these guys have! More

Professional Staff that made the experience enjoyable I was pleasantly surprised at the deal I had received and the ease of the transaction. This was my 5th vehicle I purchased at Riata Ford. I was pleasantly surprised at the deal I had received and the ease of the transaction. This was my 5th vehicle I purchased at Riata Ford. More

Very easy to deal with and no pressure I found the car I've been looking for on Riata's web site and appreciate how easy it was to search the site and then to get so much information even b I found the car I've been looking for on Riata's web site and appreciate how easy it was to search the site and then to get so much information even before speaking with a sales representative. Ana Martinez and Kristen Meredith couldn't have been more helpful answering my questions and helping me feel comfortable with my purchase. I will definitely go back to Riata Ford for my next car! More

Robert Carreon is a Professional: Go See Him Go see Robert Carreon at Riata Ford in Manor. Robert is a complete professional - calm & informative. We've purchased two vehicles with Robert's help Go see Robert Carreon at Riata Ford in Manor. Robert is a complete professional - calm & informative. We've purchased two vehicles with Robert's help. More

First class all the way Our buying experience was much better than a typical car buying experience. There was absolutely no pressure, they were flexible and made me feel lik Our buying experience was much better than a typical car buying experience. There was absolutely no pressure, they were flexible and made me feel like they definitely had our best interests at heart. Their used vehicles are very clean and in extremely good condition. Kristen is extremely honest, friendly and knowledgeable and made our car buying experience very enjoyable. The finance department even had all their paperwork in order so no time was wasted in closing the sale. Everything was taken care of from start to finish and they followed up immediately to ensure we were satisfied. I would definitely buy from Kristen and Riata Ford again. More