Riata Ford

Great Experience purchasing a used vehicle for our daughter We had been searching for 2 used vehicles, need to replace one of our current vehicles and wanted to purchase one for our daughter. We searched our l We had been searching for 2 used vehicles, need to replace one of our current vehicles and wanted to purchase one for our daughter. We searched our local dealers and didn't find anything in our range since we need 2 vehicles. Rick Stives was great in responding to us online, so we decided to make the 120 mile drive to look at the vehicle. Rick even followed up with emailing us other vehicles in the same price range so we drove back the following day to purchase the original vehicle we went to see. The whole experience was pleasant, never felt any pressure. More

New vehicle purchase Our company was replacing two F-150's with a new F-150 and Taurus. Spoke with AJ in sales, he found the vehicles we wanted and beat other competitors Our company was replacing two F-150's with a new F-150 and Taurus. Spoke with AJ in sales, he found the vehicles we wanted and beat other competitors prices to earn our business. Throughout the sales process AJ was easy to deal with, no pressure sales tactics whatsoever. I would highly recommend Riata Ford as well as Ajay Malani if you are in the market for a new Ford vehicle. More

Great! The process was easy and I didn't feel any pressure at all to buy. John worked with me to get everything where it needed to be! The process was easy and I didn't feel any pressure at all to buy. John worked with me to get everything where it needed to be! More

Online purchase, smooth as possible! I was searching the country for a new vehicle, and I had a particular make/model/color/price/milage I was looking for, and Riata Ford was the only one I was searching the country for a new vehicle, and I had a particular make/model/color/price/milage I was looking for, and Riata Ford was the only one that had one in my limits. They also had very high quality pictures of the vehicle I was looking at, and it made me buying the car that much more comfortable, especially since I am located in North Carolina. When the car arrived, it was just as the pictures advertised. I worked with Rick Stives, and he made the process of purchasing the vehicle super simple. Within a short period of time, I decided on the car, had the paperwork signed, and the car in my driveway. Would definitely recommend! More

Great experience! Made us feel right at home. Jacob will be an exellant salesperson, he working very hard at it. His customer service is very good. Went to Riatta to "look" at a used car. We Jacob will be an exellant salesperson, he working very hard at it. His customer service is very good. Went to Riatta to "look" at a used car. We ended up purchasing a new Ford insted of used. Jacob & Tony bent over backward to find the right car for us. LOVE LOVE LOVE our new Ford Edge. More

Great overall dealership. Will be buying again from them. Staff was very friendly and got us a great deal and even went out of their way to speak with ford and get our payment s were we needed them. Had leath Staff was very friendly and got us a great deal and even went out of their way to speak with ford and get our payment s were we needed them. Had leather put in and they kept us up to date on that process as well. Tony was on top of it. Thank you. Someone rear ended us after only having truck two weeks and they took care of us very well setting us up with collision center and all. Very happy with all that was done. Tony was awesome. More

Never Buy Again From Riata Sadly by far this is the Worst experience I have had buying a vehicle. The Sales person "Kristen Meredith" gave a lot of "lip" service but when it ca Sadly by far this is the Worst experience I have had buying a vehicle. The Sales person "Kristen Meredith" gave a lot of "lip" service but when it came to delivering she "back tracked" all the way. I went to Financing and that too was a "one, two punch" the lady spoke like she owned the dealership and stated that "she" would do this and that. Then we had to involve the Manager "Tony", Bless him, he tried but really just covered up for his poor sales person instead of holding her accountable. An example: Kristen had told me that when I went in to pick up my 2011 Tahoe she would have it "gassed up and detailed with the third row put in and back defrost line connected" I gave her plenty of notice when I was coming. We get there and third row was going to be put in and defrost line was still disconnected and when I call it to her attention she said "You can go and buy some super glue and put it back on yourself" OMG I couldn't believe it. Then we go to drive off and gas tank was about 1/4 of tank. I text Kristen next morning letting her know and what she had said and her words exactly and I quote "If I said that I misspoke." This was the last straw, she was so unprofessional and I informed her that she "misspoke" a lot of things, she focused on the sale and forgot about the customer. More

Great Experience Great sales staff and excellent customer service, especially Samantha. They went above and beyond to get me what I needed to replace my daughters car. Great sales staff and excellent customer service, especially Samantha. They went above and beyond to get me what I needed to replace my daughters car. They initially couldn't get me the exact car I wanted, due to some interesting circumstances, but quickly found an even better car with lower miles. My daughter was ex tactic! Overall great experience. More

unprofessional service... I have taken my vehicle in numerous times for a faulty braking system on my vehicle. They accommodated my by fixing a issue on a Ford truck that was n I have taken my vehicle in numerous times for a faulty braking system on my vehicle. They accommodated my by fixing a issue on a Ford truck that was not my fault. Ithe rotary is grinding out again and I took it In this morning and was told they can't get to me and they have gone out of there way to fix a issue that has to do with there xxx truck. Well needless to say I will never do business with Ford again or purchase a Ford again. How are you accommodating me when it is the same issue and I keep having to go out of my way to bring it in over and over again???? Thanks for nothing Ford. You products and services are a joke and should not even be on the marke because you are putting my daughter at risk with braking systems that go out every 4k miles. Thanks again for for nothing More

Great Experience Before, During, and After the Sale We had an excellent shopping experience at Riata Ford in Manor, Texas. We shopped other dealers but, in the end, came back to Riata for the best car a We had an excellent shopping experience at Riata Ford in Manor, Texas. We shopped other dealers but, in the end, came back to Riata for the best car and the best deal. We really appreciated the time, expertise, and patience of our salesman, Robert Carreon. Robert worked with us not only for the best deal but to help us narrow down our choices, as we changed our minds so many times about what type of car we wanted. Robert also worked and searched to get us the options we wanted. We truly appreciated him and the efforts he made on our behalf. In fact, they didn’t have the car we finally chose in the color we wanted; but when Robert drove that Ruby Red Mustang GT Premium around, we change our minds about that blue paint we thought we wanted. We went into Riata Ford thinking we'd get a small, boring car for in-town transportation. We left with a beautiful machine, and haven't regretted it for a minute. Our old car was a Camaro Z28. Besides the Mustang GTs great ride and sweet power, the visibility in this car is amazing. I also have to say, their technician, Erik, kept that 2000 Camaro running for many years (if you have a car like that, you follow your mechanic). His technical insight and honesty certainly swayed our decision. Jennifer Saldana, the Sales Manager, was also very helpful. Paperwork was done quickly, financing was a breeze, and she cheerfully answered a dozen more questions that occurred to us a few days after our purchase. We are very happy with Riata Ford. More