Riata Ford

Purchasing made easy AJ did an amazing job of making sure this was a great experience. It started with his initial phone call and extended into many emails going back and AJ did an amazing job of making sure this was a great experience. It started with his initial phone call and extended into many emails going back and forth before I even stepped foot on the lot. Once on the lot AJ had everything prepared. I started by test driving the vehicle and in under 2 hours later I was driving off with my new truck. I would definitely purchase another vehicle from there. The entire staff from sales to finance were up front, honest and a please to do business with. More

Update on Service Review Earlier I wrote about the terrible service that my husband and I had on our F350. After speaking with the manager he was able to get corrected the is Earlier I wrote about the terrible service that my husband and I had on our F350. After speaking with the manager he was able to get corrected the issued we had and the clerk at the window was much friendlier, So after taking it back for repairs the A/C is working like it should. More

Robert Carrion alias la pulga Excellent service and deal. Mr. Robert "la pulga" Carrion, that guy is the best seller. We recommend to see him to anybody. He did his best to give u Excellent service and deal. Mr. Robert "la pulga" Carrion, that guy is the best seller. We recommend to see him to anybody. He did his best to give us the best deal. More

Horrible Service We have taken our F350 truck in to have it serviced 3 times now and every time the service area has either missed something (under inflated new tires) We have taken our F350 truck in to have it serviced 3 times now and every time the service area has either missed something (under inflated new tires) or broken something else on the truck so that it is worse than when it was brought in initially. If they can't get the service part right I have no doubt they would mess up a new car as well. More

Excellent customer service My buying experience for this new expedition EL was outstanding. I told Jack Stiles what I wanted over the phone. He took my price and payment param My buying experience for this new expedition EL was outstanding. I told Jack Stiles what I wanted over the phone. He took my price and payment parameters and found an Expedition that would meet those figures. I drove over 3 hours later and saw the vehicle and signed the papers. It was truly that easy. They went out of their way to meet my needs. More

Love my F150 This is the second F150 that we have bought with Riata Ford. I loved the first one and I am going to love the second one even more. Robert is the best This is the second F150 that we have bought with Riata Ford. I loved the first one and I am going to love the second one even more. Robert is the best salesman and all the other staff are always pleasant and kind. They make you feel like family. Happy to recommend Riata Ford and Robert! Also, Ajay is really good with Sync. He got our phones all set up! More

Thorough, Efficient, and Honest - Talk to James Labonte I recently purchased a 2015 F-150 SuperCrew from Riata Ford, after spending 3 weeks searching the internet for the right truck. I searched a 250 mile I recently purchased a 2015 F-150 SuperCrew from Riata Ford, after spending 3 weeks searching the internet for the right truck. I searched a 250 mile radius around Austin. I had a very tight budget. I worked with several dealerships and salesmen who were not interested in my needs, but only interested in lining their pockets with more money. In every deal, there is always a point where both parties benefit. When I was contacted by James Labonte, I told him what I wanted, gave him my financing requirements, and told him my bottom line. We discussed the truck on his lot that I was interested in, but the list price it was too far above what I could afford. He informed me that Riata Ford has a price matching.beating policy. He asked me for the information of the truck at a different dealership that I was considering, what the price was, and if I could send him the quote. He confidently informed me that if the 2 vehicle were similar, he would beat the price. In less than 1 hour he came back with a price that not only beat it, but it was 5% less than the other truck, and over $1,000 below my max budget. That night, I completed the online application and provide him the required documents electronically. The following morning, James called me with the final numbers which matched with what we agreed upon the night before. I took the family in that day, took a test drive, completed the paperwork, and left with my new truck within 2 hours of arrival. This was a very fulfilling experience, and worked well for both parties. More

***ROBERT IS THE BEST*** Robert listened to exactly what we were looking for. Between him and Tony the General Manager-they both worked together and did a wonderful job. Could Robert listened to exactly what we were looking for. Between him and Tony the General Manager-they both worked together and did a wonderful job. Couldn't have ask for better service!!! They were the best!! More

"GO SEE JAMES LABONTE" I recently purchased a new 2015 F150 from Riata Ford after talking to several dealerships and searching the web. I finally decided to call Riata Ford I recently purchased a new 2015 F150 from Riata Ford after talking to several dealerships and searching the web. I finally decided to call Riata Ford and I am glad I did and glad that James Labonte took the call. It was a pleasure to work with him. The price I paid for the new vehicle was extremely good. And when I need to purchase another ford I will definitely call James at Riata Ford. More

Go see Britney I searched via the internet at all dealers across the state trying to find the best deal. Britney took the time to call me within an hour of me submit I searched via the internet at all dealers across the state trying to find the best deal. Britney took the time to call me within an hour of me submitting the internet search to get specifics on what I was looking for. Within 2 hours of talking to her she had the exact truck I was looking for, when other dealers were still sending email auto replies and others trying to push me into trucks I had no interest in. She went above and beyond to make sure she got exactly what I was looking for at a lower price than her competitors without me having to order a truck and wait for it to be built. She got me blue book on my trade in and everything went smoothly. Britney had the best sales attitude I have seen in a long time, she wasnt pushy or trying to sell me something I didnt want. More