Riata Ford

Seamless buying process and delivery. Oscar and Will were both professional and helpful with the buying process. Oscar and Will were both professional and helpful with the buying process. More

Anthoni did a great job of taking care of me. His communication was great, he kept me well informed, and insured that my truck was ready on time. His communication was great, he kept me well informed, and insured that my truck was ready on time. More

This dealership has been the worst dealership Ive been too. I should of known the first red flag when they literally didnt even go over the paperwork with me to explain anything they just sent it to me to too. I should of known the first red flag when they literally didnt even go over the paperwork with me to explain anything they just sent it to me to sign.& then the paperwork my husband and I had to sign in the dealership as we were picking up the car was so fast and vague! I usually have my mom with me so I didn't know any better. Everyone "seemed nice" so we were like okay cool we were in desperate need of a car so we took what we could get, and they took advantage of that. We didnt have any issues at first but we were struggling BAD to charge our car. We brought up our concerns to Gary Brophy the "GM" and our sales guy, LaMarcus Burnette, and they refused to hear us. Gary just kept going on and on about how he has the same car and that its so easy for him to charge it at his house and his work and that he's never going back to gas car - which great, love that for you. But my husband and I were not having the same experience. We were fed up with the car and didnt want it. At first Gary told me I could exchange it just he needed to know THAT DAY, but instead because we were almost hitting 7-day mark. But instead, he offered to get us a at home slow charger and a charging adapter (free of charge) to use for Tesla stations, since I work at a Tesla plant, but neither helped. The next day, 6-day mark, my husband went in and told me we would like to exchange the car we don't it. Gary told my husband that he couldn't exchange it because it's an EV car. So why did you offer it literally less than 24 hours before? After crying and upset in the dealership we finally leave. In that time, literally only having it for a week - we get a crack in the windshield, less than 6 inches. Cool. Gary calls this guy immediately and gets him to order us a windshield, says it'll be in tonight and they'll call us tomorrow to get it fixed. Tomorrow comes, no call no text. I call LaMarcus - hey what's going on with our windshield. LaMarcus says "oh its going to be 10 days now" like what you just said yesterday it was going to be here today and then you couldn't even call me and tell me I had to call you? (Note, We always had to call them even when they say they'll call us back - they never do) So over time our crack is growing FAST, its way past 6 inches now still no windshield. As we are waiting for this windshield, I get an email from Ford wanting to know my experience. ME being the HONEST woman I am - i wrote my review about MY experience. I didnt write a negative review to bash LaMarcus or Gary, in fact I even praised them for how nice they were to us and how they were helping us with the free charges and stuff but again, they just were not LISTENING to us and that was the most important part is we were not being heard by this company about how upset and frustrated we were with this car. Like we honest to God, HATE this car. We like some of the features but overall, this car is not for us, our family and our lifestyle. Well, after I wrote this review - still hadnt had a call back from LaMarcus about our windshield. So i called him, as usual. In which he told me he would check on it and then he brought up the "negative review" stating that I'm making things harder and how he's never gotten a negative review and how he doesn't want one and then tried to flip the timeline around as if we said we wanted to keep the car - when we NEVER, not once, said that. I reiterated again for him, that him nor Gary are listening to us and he said, "he will see what he can do and call me back". Guess what? Never called me back. So, I called him, and he told me that since we are leasing the car we have to wait 6 months before a trade-in, fine. Hang up. End of conversation. Couple days go by - still no windshield, we are way past 10 days and the crack is all the way on the passenger side at this point. My husband takes the car up there to speak to them in person. Whoever was in the front went to go get Gary More

Tony Miller my service advisor reviewed service items needed. For whatever the reason needed a resend of inspection done immediately! All questions answered ill be back needed. For whatever the reason needed a resend of inspection done immediately! All questions answered ill be back More

Amazing! Mike and Janice were wonderful. I enjoyed the car buying process with them. I would come back! Mike and Janice were wonderful. I enjoyed the car buying process with them. I would come back! More

I really like the fact that they came all the way to Giddings to my house. It is always some kind of issue for me to try and figure out how to get my car to Manor for services. The service technician di Giddings to my house. It is always some kind of issue for me to try and figure out how to get my car to Manor for services. The service technician did a great job and everything went well. More

They do good work and are professional. I’ve never had an issue yet with vehicles. I’ve never had an issue yet with vehicles. More

Went in to get my front brakes done. I received a quote with a discount that made me want to do the front and rear brakes. A couple hours after I had gotten my car back I was notified tha I received a quote with a discount that made me want to do the front and rear brakes. A couple hours after I had gotten my car back I was notified that there was some kind of error on the bill and I had to pay another 170 dollars! Honestly I’m not happy and had I known I was going to be charged more I would have just done the front brakes or just did the entire service myself! More

Aaron Keen was terrific and all the people at Riata Ford were very helpful and professional to work with. were very helpful and professional to work with. More

They sent a mobile service for my Ford manufacturer recall. Excellent communication and customer service. recall. Excellent communication and customer service. More