Riata Ford - Service Center

We are from Wisconsin and had towed our travel trailer down to Texas for our son's wedding. We were on our way home and stopped in Austin for a planned one night stay. That's when our Ford F150 had mech down to Texas for our son's wedding. We were on our way home and stopped in Austin for a planned one night stay. That's when our Ford F150 had mechanical issues. We took it into Riata Ford and I am so happy we did. Service advisor Jon was terrific. I told Jon I was under a time deadline to return to Wisconsin for a scheduled shoulder surgery. When I explained my situation to Jon, he wasted no time in getting us back on the road in time to get back for my surgery. What otherwise may have taken a week, they did in two days! The repairs were professionally done and their customer service was outstanding. If Riata Ford was in my home town in Wisconsin, I would be a lifelong customer. Thanks Jon! More

The techs did a great job. The assistant was very helpful. The maintenance was done in a timely manner. helpful. The maintenance was done in a timely manner. More

They are like family!Bought 3 cars/truck from Robert who They are like family! Bought 3 cars/truck from Robert who is the best! Have always dealt with JD for service and he’s great. Been going to Riata si They are like family! Bought 3 cars/truck from Robert who is the best! Have always dealt with JD for service and he’s great. Been going to Riata since we moved to Manor in 2004😉 More

Everything went well. Dolores was very helpful and the service department was easy to work with. Thanks! service department was easy to work with. Thanks! More

Thank you jd he all get it done and all way calls to let me know it’s done me know it’s done More

made appointment 8:30 am Wed , truck was not looked at till Fri afternoon, update installed on SYNC system and was told all working but if I had problems to call she would order APIM and I could schedule till Fri afternoon, update installed on SYNC system and was told all working but if I had problems to call she would order APIM and I could schedule another appointment. I pulled out of parking lot and at red light tried the functions that were not working when I brought it in. Not a single item worked. My truck sat at Riata for 3 days for nothing and as I use it for work was a real inconvenience for me. So I Will Not Be Coming Back. After 22 years of buying vehicles and having them repaired at Lief Johnson I will be looking for a new dealership. This is the second time I have had a problem with service department. More

Never had any issues with service always been taking care off all the time, awesome stuff and customer service. off all the time, awesome stuff and customer service. More

JD Brooks was able to work me in. Always great service! Always friendly and knowledgeable. Always friendly and knowledgeable. More

Hook’Em Horns Beat Tech T E X A S L O N G H O R N S More

I made an appointment last week for Tuesday at 9:30am and for some reason I wasn't in the system...I have an adult autistic son who was very agitated...I was upset because I asked the guy if I am not in your for some reason I wasn't in the system...I have an adult autistic son who was very agitated...I was upset because I asked the guy if I am not in your system please let me know so that I can go he no we can get you in...I had to leave and reschedule my appointment...This was not my fault what so ever. More