Ricart Ford - Service Center

Good Service Took my car in for a 20,000 mile service. They called meon my cell when it was ready to pick up. That was convenient. Took my car in for a 20,000 mile service. They called meon my cell when it was ready to pick up. That was convenient. More

Service visit Got in the very next day for service to my vehicle. Staff was very friendly and accommodating. Made sure I was comfortable during my wait. Got in the very next day for service to my vehicle. Staff was very friendly and accommodating. Made sure I was comfortable during my wait. More

2016 Ford Escape Sync 3 started acting up, so I called in to service to have the system looked at. My husband took the car in for me. We had an appointment and he wa Sync 3 started acting up, so I called in to service to have the system looked at. My husband took the car in for me. We had an appointment and he was greeted immediately, however, nobody could figure out what was wrong with the system and had to do some research and emailing. My husband sat in the waiting room for approximately 2 hours or more. Nobody was able to figure out what is wrong with the Sync 3 system in my vehicle....the people they emailed were even taking guesses at the problem, so, it has not been resolved. I am pretty frustrated by this outcome. They reset my system and so far, it's only had 1 incident since then, but I have lost faith in the fact that this problem will ever be resolved, other than that, I am extrememly happy with my car overall. I just wish the problem with the Sync 3 could have been resolved. More

Amazing Communication! To be honest, I've had some less than stellar experiences with Ricart in the past, and I dreaded taking my Ford Escape in again, but it was a bit of a To be honest, I've had some less than stellar experiences with Ricart in the past, and I dreaded taking my Ford Escape in again, but it was a bit of an emergency. Luckily, I ended up with Jennifer as my representative and she is wonderful. She relayed information and promptly researched questions and concerns of mine. She was honest, forthright AND had a great sense of humor. Ask for her next time you go in! More

Service work preformed Took my vehicle in for it's 15000 mile checkup and had the works service performed. Excellent service and everybody was extremely professional and co Took my vehicle in for it's 15000 mile checkup and had the works service performed. Excellent service and everybody was extremely professional and courteous. Work was completed just as promised. More

The best customer service and choices in vehicles The best customer service available anywhere in ColumbusOH long after the sale! The best selection of vehicles available anywhere in Columbus OH, as The best customer service available anywhere in ColumbusOH long after the sale! The best selection of vehicles available anywhere in Columbus OH, as a repeat customer for over 25 years I can't imagine ever going anywhere else to buy a vehicle or get my vehicle serviced! More

It was a difficult leak diagnosis and they did a great job Ricart does a great job in quickly logging you in, if you need a rental, they will schedule that for you as well and will call you to let you know of Ricart does a great job in quickly logging you in, if you need a rental, they will schedule that for you as well and will call you to let you know of any additional findings More

Great Service. No Hassel. Treated like #1. Very courteous and listened to everything I had to say. Always professional. I had a great experience and would recommend Ricart t Treated like #1. Very courteous and listened to everything I had to say. Always professional. I had a great experience and would recommend Ricart to everyone. Thank You! More

I needed service, immediately I needed service on my Explorer. I am new to the area and had used their Service Department a couple times, and told them during these visits that I I needed service on my Explorer. I am new to the area and had used their Service Department a couple times, and told them during these visits that I travel a lot and that when I need service I had high expectations that I could get in when I needed. That was not the case this time...it was going to be a week for an oil change! A week...not just a day or two, but a week. How does one needing service expect to take this? I did not take this well, and will never return to their location for anything. I even considered putting them on my list for a future purchase; this is definitely not going to occur either. I phoned another dealer nearby, and was in their service area within the hour; not only that, I returned the following day and made a tire purchase as well. Too bad, Ricart, you not only lost my future business, but I will also share my experience during my travels. I am in the customer service industry, and your receptionist had no care in the world about my needs, and did not have much empathy toward a customer, or should I say an ex-customer. More