I don’t think anyone in the service department knows how
to use a phone. I called for 3 days and could not get through to and advisor. Had to actually go over there and walk in , 2 different times to get an
to use a phone. I called for 3 days and could not get through to and advisor. Had to actually go over there and walk in , 2 different times to get answers to my questions. This was over 3 to 4 days no one return calls or communicated anything. Absolutely no care for your time or needs.
Had a 8 am Tuesday appointment, dropped of on Monday night, at noon on Tuesday I begin to call to see what they found out, couldn’t get to through to anyone, no return calls. Went over there and they didn’t know, they hand to call the tech, they said it needed struts and wheel balance to fix the problem. She said he’d been working it all day off and on. She says she’ll call in the hour to give me full details on the findings. I get a text and email link that details the inspection results, the concerns I took it in for was $2000+ dollars! Then had $1500 in miscellaneous other things, like $250 for a serpentine belt, $300 for 4 spark plugs! 😳 no thanks just fix the struts and wheel balance. Well didn’t have the parts, had to order them and that took 4 days.
Part of changing the struts you should make sure the strut mount is changed also, i starts to call 8 am on Friday to make sure that was done also, no communication at all, ask to speak to a supervisor took all day and 6 phone calls! Finally got through to one at 1 pm.
Picked up the car at 1 minute to closing and guess what. IT STILL MAKES THE SAME NOISE!!!! They claim to have test drove it after repairs and say the concern is fixed. Total lie, you have to drive over 15 speed bumps through their lot to get to Williams road and the first one I went over I could hear same clicking noise plain as day. The repair did not correct the problem. The incompetence this place has is truly unbelievable. NEVER, EVER, will I go back to this place! Had just as many problems with Ford side Also. This time it was Hyundai service.