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Ricart Ford - Service Center

3.9

44 Lifetime Service Reviews

4255 South Hamilton Road, Columbus, Ohio 43125

44 Reviews of Ricart Ford - Service Center

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November 02, 2019

"I had a 9am appointment for a simple tire rotation, for..."

- F150 owner

I had a 9am appointment for a simple tire rotation, for which I was put into the fast lane for quick service. I waited for awhile until finally asking how long it would take. My truck didn’t go onto the lifts until 10:10am. I just don’t understand the purpose of making an appointment and also being put into a faster lane when it still took over an hour and fifteen minutes. They did waive the $10 charge but still was a hassle since I had my infant with me.

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Recommend Dealer
No
Nov 14, 2019 -

Ricart Ford responded

Hi there, we are extremely disappointed to see this review as we know your time is your most valuable asset. We hope you found resolve in the conversation with our Service Manager, Sean, about your experience. Thanks.

July 24, 2019

"Excellent"

- D Cummings

The employees are great they know about their vehicles. My salesman Collin walked me through everything Set up my phone & my Ford website. my family loves Ricart.

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Recommend Dealer
Yes
Jul 25, 2019 -

Ricart Ford responded

We are so happy you enjoyed working with Collin! If you ever need anything Collin and the entire Ricart Ford team will be here. We truly appreciate your business and we love having you in the Ricart Automotive Family!

May 16, 2019

"No respect"

- John1964

I have owned fords all my life i have fords ranging from the 50s to 2014 i recently whent to ohio form my home in north carolina to go to the Columbus ohio ford swap meet as i was pulling my camper with my 2012 ford f-350 7 mi from my campground the intercooler hose exploded and i was stuck on the side of Hwy 270 exit 7 i called ricart ford told them what i needed told them my problem they had the part. I told them that if they would bring it 5miles down the road to me i would pay them well for the trouble they told me that all delivery drivers were out and would not be back till 6pm and then ohio dot show up thank god. He tryed to get them to bring it they said they would not bring it so the ohio dot took me the 5 mi down the road and when i got there three delivery trucks were sitting there not doing anything but i got my part and went back to my truck fixed id in 5min all thanks to the nice man from ohio dot he got a $100 tip for his trouble Ricart parts service SUCKS DON'T DEPEND ON THEM FOR ANYTHING

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Recommend Dealer
No
Employees Worked With
Not sure of the names but it was a young male
December 29, 2018

"Misleading Warranty"

- Jst1975

Ive been a loyal Ford owner/buyer for over 20 years and the purchase from Ricart Ford and now Ford Motor Company has really left me with a huge disappointment! Ibe just got the denial on my case# CAS-16622046K9W6L4 that they said they were going to give me financial assistance because of Ricarts misleading lifetime powertrain warranty! This has swayed me to mever own another Ford! Ive convinced my family and all the welder friends of mine buying new trucks that Ford was the best and now ive been slapped in the Face! When a customer is put in a bind because of a dealers misleading sales/marketing pitch to step in and take care of them! I can literally show all ive owned for the last 20+ years IS FORD! Never again will this happen to ME! I had one frien that went with Dodge and his warranty had just ran out and his Turbo went out and they still fixed it for him! Thats where ill be going and where ill be SENDING EVERYONE I KNOW

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Recommend Dealer
No
Employees Worked With
June 07, 2018

"Ricart does it again!!!"

- mspman

My vehicle was at Ricart for three-fold purposes—repair, routine maintenance, and detailing. Everything was done to my satisfaction. The vehicle actually looks new again. This was the first time I’d had detailing done, but I will do it again. The biggest plus was that I found out about the redcapvalet service. The customer service was excellent. From my initial call to schedule service to paying the dealership, staff members were very courteous and kept me informed about the status of service points.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Citrin driver
May 20, 2018

"Great service"

- Stu15

I rate the Ricart service team high because they are all very welcoming and helpful with my vehicle issues. The updates as the work is being done keeping me posted of the situation. Their explanation of what is wrong and what they are going to do is always clear. Mechanics are top notch, best in the area. They are well trained and up to date on everything. I’ll go back.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Brown
May 20, 2018

"Service And Asia"

- Exia6157

Asia was positively wonderful! She greeted me with a smile and concern for my car and what was to be done! She is professional and caring. She’s a keeper!

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Recommend Dealer
Yes
Employees Worked With
Not sure if all but Asia Anthony is great!
May 20, 2018

"Service"

- JPM

Everyone at the dealership was eager to help you. They explained your what services you were getting and summarized your completed services afterwards. Thanks for making my experience wonderful.

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Recommend Dealer
Yes
Employees Worked With
May 01, 2018

"Great service"

- Amann

I was able to get everything done the same day. They knew I was going out of town so they kept me updated and got it done and ready for me when I needed it. Thanks Ricart Ford

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Recommend Dealer
Yes
Employees Worked With
April 28, 2018

"Ford and Ricart both in decline??"

- Herbiesmom

Ford will no longer manufacture sedans; Ricart’s customer waiting area no longer provides cookies, fresh coffee and a daily newspaper. Trash can was overflowing from previous day(s). Television was not even set to a local popular channel. Customers don’t want stale crackers and aged fruit!! I am disappointed in the decline of the waiting area. Service staff—Zach—still outstanding people.

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Recommend Dealer
No
Employees Worked With
1
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