Ricart Used Car Factory

Very accommodating of my requests, which (as a long-distance buyer) meant a lot to me. Very kind service as well. long-distance buyer) meant a lot to me. Very kind service as well. More

William was kind, patient, and understanding of what I wanted. He took the time to actually listen and work with my budget. wanted. He took the time to actually listen and work with my budget. More

Our salesman Josuel was great. He made the whole process so much easier than in the past. He helped me pick out the perfect truck that fit our budget and needs. I spent very littl He made the whole process so much easier than in the past. He helped me pick out the perfect truck that fit our budget and needs. I spent very little time at the dealership as Josuel did much of the work over the phone. I pretty much picked up my truck and drove away. Very happy with my experience at Ricart. More

Noah Stein helped me all along the way. When the first car I came to see did not meet my expectations, Noah helped me find a vehicle that did and also fit my budget. Thank you Noah - great When the first car I came to see did not meet my expectations, Noah helped me find a vehicle that did and also fit my budget. Thank you Noah - great job! More

John Thornton. ..hands down the best! I hadn't purchased a newer car in many years. I was nervous that I was going to be pressured etc. I got to the dealership ab ..hands down the best! I hadn't purchased a newer car in many years. I was nervous that I was going to be pressured etc. I got to the dealership about 20 mins early with my list of cars that I already saw online. Out comes John Thornton. He was AWESOME. He showed me the cars that I already had chosen to see, I did not feel pressured or forced to make any other choices. He explained everything very well. He made the entire experience so easy from start to finish! More

Josuel Salcedo was great, very friendly, helpful and professional from the minute we walked in till the completion of the purchase. Highly recommended. professional from the minute we walked in till the completion of the purchase. Highly recommended. More

Brandon Kuznar, sales consultant, did a fantastic job. He excelled at accommodating my time constraint. Great communication and made the entire process a relaxed yet professional and friendly experience. He excelled at accommodating my time constraint. Great communication and made the entire process a relaxed yet professional and friendly experience. Answered all questions, got the trade-in information, paperwork ready to go to the finance department in record time and followed-up as we were leaving with our purchase. He truly made our time at Ricart Used Car Factory productive and enjoyable. Drew Elford, in Finance, selected warranty options that would meet my needs and did not make me feel pressured. So happy I went to Ricart. More

The sales rep that I was dealing with was deceitful. Numerous conversations for a few days, knowing my credit score, financial situation and was very clear on exactly when I needed to be with a payment Numerous conversations for a few days, knowing my credit score, financial situation and was very clear on exactly when I needed to be with a payment and downpayment. He contacted me Multiple times, insisting that his “Director” got me an approval and made it work on a specific vehicle in which he selected; not me. I inquired about some other ones (cheaper, less miles) and he said that it wouldn’t make sense to a bank. He said it’s hard to explain to me and would sound like jargon to me. He wanted me to head to the lot for the one he had picked and was approved. It’s a two hour drive for me. I spoke to him and wanted to plan next day possibly coming there and had a few other vehicles to see. He said that he spoke to his “Director” and they would make it work for where I needed to be with what I was able to spend. I arrive the following day, I want to check out a few others, he put me in one; only to drive me to the initial one he selected for me. He insisted I look at it, Drive it and expressed this one has already been approved and meets your numbers and has all the bells & whistles. He wanted me to take it for a drive so I did. I liked it and rather than causing myself more confusion since it was already approved and matched what I was able to spend; I said I’ll take it. After all the paperwork, he sat down with a paper that had me paying Double the downpayment and double the monthly payment that we had previously and repeatedly discussed!!! I was furious. I expressed my disgust in the deception as well as demanded to speak with the “Director”. He stated then, he had never seen her (whatever kind of xx this meant) I demanded a supervisor or someone come speak to me. A supervisor came, asked me if I was willing to check some other vehicles out and I explained why I was not willing to. I initially wanted to, however this specific sales rep had refrained me earlier from doing so while insisting this was the approved vehicle and amount approved that aligned with what I wanted. So, I explained the deception and that they needed to make this right or I would go somewhere else. His supervisor returned with a lesser payment amount (still more than initial agreement I was told, but a little less than the Sales Rep wanted me to sign for). I ultimately made the purchase; however I would Never recommend anyone to purchase from her, most importantly not deal with the same rep that I did! The supervisor handled the situation much better, he was incredible at communicating with me and did reduce some of my payment and accepted the down payment that was originally agreed upon. My only issue with him, is I do know business, I have a degree and owned two of my own businesses and there was definitely more that could have been done. They should have, at minimum waived or ate the downpayment in a better effort to correct the situation that the sales rep created. I was appreciative of the Supervisor; however the Sales Rep was the exact reason of people having a stereotypical experience of “car salespeople “. Note to the Sales Rep; nice, personable and soft spoken isn’t all that gives a successful experience. HONESTY AND INTEGRITY WILL and this rep lacked and neglected to be either of those. More

Preston Powell did a great job. We walked in about 6:00pm and were walking out the door, new car keys in hand, by 8:20pm. He was direct and to the point, but not short. We appreciat We walked in about 6:00pm and were walking out the door, new car keys in hand, by 8:20pm. He was direct and to the point, but not short. We appreciated all he did in finding something we liked, that was within our budget. More

Every employee I interacted with while shopping for my new car was very attentive and helpful. They made my experience comfortable and enjoyable. new car was very attentive and helpful. They made my experience comfortable and enjoyable. More