Ricart Used Car Factory

Greatbl Experience Everyone was welcoming as you entered the building the atmosphere was great especially the popcorn lol and everyone seems to get along very well. It w Everyone was welcoming as you entered the building the atmosphere was great especially the popcorn lol and everyone seems to get along very well. It was an amazing experience Brian G, James D, and Matt D were the BEST they made sure that you were comfortable with everything before you signed anything and before you pulled out the lot with your vehicle. They treat you like it's all about you!! More

No hassle My husband and I bought a used minivan over the weekend. We had been to another dealership earlier in the day and had an awful experience. We went t My husband and I bought a used minivan over the weekend. We had been to another dealership earlier in the day and had an awful experience. We went to Ricart next and had a good feeling about the place as soon as we pulled in. The staff was all very professional. Lauren Conley was our sales person. She did a great job and worked hard to make sure we had everything we needed. The van was clean and in good shape and we felt confident in our purchase. More

Great Customer Service Buying a car can be a lengthy and tedious process but James Davison and everyone at Ricart made it a great experience. He worked hard to get us a deal Buying a car can be a lengthy and tedious process but James Davison and everyone at Ricart made it a great experience. He worked hard to get us a deal we could afford and made sure all the extras were taken care of. James was easy to talk to and very knowledgeable about the inventory and what they had to offer. Ricart has a reputation for quality and he definitely is upholding that with his high quality customer service. I can't thank him enough. We love our Flex! More

Retirement truck adventure Many nice trucks to choose from. My salesperson was great to work with. Very polite and quick to get the trucks I was interested in. Enjoyed the frien Many nice trucks to choose from. My salesperson was great to work with. Very polite and quick to get the trucks I was interested in. Enjoyed the friendly atmosphere and the whole experience. More

Poor Customer Service-Rick Johnson We called in regarding a vehicle we saw online and spoke with Rick Johnson. He set an appt for us to come in. He was not willing to hear us out on wha We called in regarding a vehicle we saw online and spoke with Rick Johnson. He set an appt for us to come in. He was not willing to hear us out on what we were looking for, and refused to negotiate regarding some of the needs of the vehicle we were interested in. We came back a week later and purchased a vehicle from Courtney and she was nice, however we then began receiving numerous calls and texts from Rick Johnson and the finance company accusing us of not completing the necessary paperwork for financing. Not only that, but because of repairs that needed done to the vehicle, Ricart had our car for over 3 weeks before we even got a chance to drive it. When I spoke with Rick I expressed my dissatisfaction, and told him that we are returning the vehicle. He had nothing to say but ok. Terrible customer service and retention! Rick was unapologetic when we returned the vehicle, and chose to blame the entire incident on the finance company! Lost our sale, and we will NEVER purchase from Ricart!!!! More

Simple and smooth! Dustin made the process painless and we were in and out in less than 90 mins! Our previous experiences with other dealers have taken much longer. It Dustin made the process painless and we were in and out in less than 90 mins! Our previous experiences with other dealers have taken much longer. It was a great experience! More

Impressed with professionalism and customer service I was looking online and found 2 vehicles I wanted to look at, I filled out the online information and in less than 5 minutes I was contacted. I was i I was looking online and found 2 vehicles I wanted to look at, I filled out the online information and in less than 5 minutes I was contacted. I was impressed with the customer service and was able to set up a time that evening to come and test drive. John was the best, very efficient and friendly. We are a Ford family and will always shop Ricart. More

Great Salesman In A So-So Dealer Brian was a pleasure to work with. Very professional and laid back. No issues with the truck at all, (so far). They cleaned it well, smelled good, etc Brian was a pleasure to work with. Very professional and laid back. No issues with the truck at all, (so far). They cleaned it well, smelled good, etc. This is probably no fault of Brian’s, but the dealer was not willing to budge at all on the price. Even though the truck was on their lot for almost 90 days and I knew they were anxious to move it. I brought my own financing but thinking they would at least give me some sort of incentive to go with their financing (even though the rates were the same), they did not. No price adjustment, no truck accessories, oil changes, nothing. So, just know that the price you see will be the price you pay. More

Love my car, not the best salesman I love my car. But was very u happy with my salesman. He did not show me how to work the features after buying, did not have the car cleaned and I rec I love my car. But was very u happy with my salesman. He did not show me how to work the features after buying, did not have the car cleaned and I received the car on an empty tank of gas. More

Awesome This has been the greatest car experience we have ever had. We were in and out in 2 hours. I highly recommend Ricart. Each person had a smile on their This has been the greatest car experience we have ever had. We were in and out in 2 hours. I highly recommend Ricart. Each person had a smile on their face and was friendly. James in finance was great to work with! More