Ricart Used Car Factory

Excellent service! Matt Gillenwater was an absolute joy to work with. Polite, helpful, knowledgeable, personable. He paid attention to details, answered questions honest Matt Gillenwater was an absolute joy to work with. Polite, helpful, knowledgeable, personable. He paid attention to details, answered questions honestly. He’s gone above and beyond to make sure I understand everything,and even encouraged me to call if I have any questions in the future. His manager, Chris, and Mark in finance were a great help as well. It was a pleasant surprise to not feel pressured at a car dealership! Thank you! More

Great place! Great people! I gave her the price I was willing to go I gave her the year I wanted to stay with an I told her everything that I wanted on the car and she hit the n I gave her the price I was willing to go I gave her the year I wanted to stay with an I told her everything that I wanted on the car and she hit the nail on the head More

Efficent friendly Very efficient and friendly service. Very little waiting for things to happen. Happy with appraisal. Comfortable waiting area. Service to vehicle at Very efficient and friendly service. Very little waiting for things to happen. Happy with appraisal. Comfortable waiting area. Service to vehicle at this convenient location a major plus. More

Wonderful experience I had a great experience overall. My salesman was amazing, he answered every question I had and made my experience as smooth as possible. Thank you! I had a great experience overall. My salesman was amazing, he answered every question I had and made my experience as smooth as possible. Thank you! More

Excellent Service My overall experience was awesome! My salesman (Jeremy Kirk) was amazing, with this being my first car purchase he made it as smooth as possible. Thr My overall experience was awesome! My salesman (Jeremy Kirk) was amazing, with this being my first car purchase he made it as smooth as possible. Throughout the entire process he answered every question I had, made sure I was comfortable with every decision and most importantly he was very patient with me and I really do appreciate him for that. More

Great service! Jeremy was great, excellent service! Very personable and professional. He went above and beyond during the entire process. I would recommend him to an Jeremy was great, excellent service! Very personable and professional. He went above and beyond during the entire process. I would recommend him to anyone, we will buy from him again. More

Good down to earth and friendly staff James was very nice and not pushy. He Worked with my wish list and found me a car that was a good fit. Katz in financing worked to find me the lowest James was very nice and not pushy. He Worked with my wish list and found me a car that was a good fit. Katz in financing worked to find me the lowest monthly payment. I didn’t have enough down payment to get the monthly payment as low as I wanted but I could tell the staff were trying to meet my needs within my financial constraints. Thank you very much!! All the staff were very nice to work with. More

Wonderful very helpful awesome !!!!!! I always have a good experience when I come there to get a car they are very helpful they will get you in the car or truck you want awesome!!!! I always have a good experience when I come there to get a car they are very helpful they will get you in the car or truck you want awesome!!!! More

Deal of the century Josh our salesmen was awesome down to earth and friendly. He forgot to verify our address which was not correct on my husband and I license which seem Josh our salesmen was awesome down to earth and friendly. He forgot to verify our address which was not correct on my husband and I license which seemed to be more of a deal to the last person we saw at the end for the completion of the process because he had to update the address and reprint a few papers. We felt it was very unprofessional for the finance person to conplain about another coworker in front of a customer also Josh come back to apologize and the finance person was pretty rude to him and made the situation a tad uncomfortable. I do understand things become frustrating we are all human but fake it to make it until the customer is gone! More

Carmax helped to make the deal Your website has purecars trade-in value. Where you can go to see what the value of your trade-in would be roughly before going to the dealership for Your website has purecars trade-in value. Where you can go to see what the value of your trade-in would be roughly before going to the dealership for appraisal. The appraisal was more than quite a bit different than what was on your website. I had an old vehicle with high miles, I get that this vehicle doesn't sell well on your lot . My recommendation would be for your website have some sort of disclaimer that says if your vehicle is older than set year and set amount of miles that you would not recommend they trade it in but sell it your self or another option but no coming in that your appraisal will be very low from what the website shows. My issue was I only wanted to borrow a set amount for the vehicle to have a payment where I was comfortable with and payment term. I was asked what they could do to make ideal. Well since my trade-in offer was so low. I needed to make up the difference somehow to have enough money down to get the payments to where I wanted without paying for the vehicle forever with higher interest rate. Long story short the price you wanted for the vehicle I guess was not negotiable other than where it was at internet price. I had to decline making a deal at that time. I ended up going to CarMax to sell them what I wanted to trade in on the new vehicle. So thank you to CarMax for making the deal possible more money on trade in helps for having more money to put down on the loan. More