Richard Lucas Subaru

Great Subaru Service Experience with Carlos Capdevila The night my tire got a flat on Route 78 W was a nightmare! Roadside assistance provided by the Subaru Gold Plus Service Agreement didn't solve my pro The night my tire got a flat on Route 78 W was a nightmare! Roadside assistance provided by the Subaru Gold Plus Service Agreement didn't solve my problem and it was my husband who was finally able to get me back on the road with my spare past after a 4 hours. They didn't even follow-up properly after I filed a formal compliant with Subaru Customer Service. Needless to say I was not happy when I called the Subaru dealership to make the service appointment for my new tire (after all, they're the ones who sold me the added security.) However from the moment I called the Subaru Service desk, Service Advisor, Carlos Capdevila became my advocate in holding the company accountable for my bad experience and turning it around. He escalated the approval required from the Roadside Assistance Program to his District Manager when he was having trouble getting through to them. He made recommendations for next steps and assumed risk on his side by taking the initiative to order my tire before the approval came through. He communicated appropriately the whole time and set proper expectations with me. He negotiated the cost of my deductible down to a 20% payment based on my horrendous roadside experience. And when the tire was ready he called me in and I was out the door again in 20 minutes with a car that was as good as new! Carlos turned my Subaru experience around for the better! And I am very thankful to him for his professionalism, diligence, and most importantly, getting results! More

Was very satisfied Had a great experience. My salesman, Cameron Ahmed was fantastic. He was friendly, courteous and very helpful. He worked with me to get what I wante Had a great experience. My salesman, Cameron Ahmed was fantastic. He was friendly, courteous and very helpful. He worked with me to get what I wanted and appreciate it very much. I drove away a very satisfied customer More

Great experience buying my car Very nice and very helpful salesman. I would recomend stopping in to see him if your looking for an awesome car and a very nice salesman Very nice and very helpful salesman. I would recomend stopping in to see him if your looking for an awesome car and a very nice salesman More

Leasing a Subaru Outback I was told by a friend that he had a very positive experience with this dealership. I knew I wanted to look at the Subaru Outback and Legacy. We wer I was told by a friend that he had a very positive experience with this dealership. I knew I wanted to look at the Subaru Outback and Legacy. We were greeted by Sales Rep., Cameron Samad, in a very friendly and helpful manner. He was very patient with us and took his time answering all of our questions and giving us very helpful information. He arranged for us to take a test drive in both the Outback and Legacy. I was very impressed, but lease price was very important to me. Even though I wanted to keep the monthly lease price a little lower, I believe that Cameron helped me make the decision to lease the Outback. I have never dealt with such a knowledgeable, professional and friendly auto sales rep before and will recommend this dealership and Cameron in the future. More

excellent I've been haveing my car serviced for 3 years since ive gotten the car and havent had one problem. From management to the service techs, have been ver I've been haveing my car serviced for 3 years since ive gotten the car and havent had one problem. From management to the service techs, have been very helpfull with any questions that I have and are always giving professional advice on upcoming service needed for vehicle. I would highly recommend this dealership to anyone that owns a subaru. More

Peter C I had my second experience with Richard Lucas' sales dept. in a year and both times were simple, clean and just an overall good experience. Phil Bell I had my second experience with Richard Lucas' sales dept. in a year and both times were simple, clean and just an overall good experience. Phil Bell took great care of my daughters both times. The first was a lease and the second was a purchase. Definitely recommended! More

Good experience purchasing a used car We recently purchased a 2005 Ford Escape for our daughter. Phil Bell helped us pick out a good car for her and was very courteous. The experience wa We recently purchased a 2005 Ford Escape for our daughter. Phil Bell helped us pick out a good car for her and was very courteous. The experience was a very positive one for us and our daughter, thanks to Phil Bell. More

Quick and Painless I went to Richard Lucas Subaru to try out a 2012 Forrester and Outback. Phil Bell was very helpful in the whole car buying experience and he helped ma I went to Richard Lucas Subaru to try out a 2012 Forrester and Outback. Phil Bell was very helpful in the whole car buying experience and he helped make the whole experience quick and easy. I would definitely recommend using him in your next Subaru purchase. More

Phil Bell was great. Great man. THANK YOU great dealership to deal with. COMPETENT great job the boss . you the man. the car is the bomb greatness is being pe was great. Great man. THANK YOU great dealership to deal with. COMPETENT great job the boss . you the man. the car is the bomb greatness is being perfected More

Phil helped me choose a new car over used! Went to dealer just to see how two models "fit" me, being a larger guy. Phil Bell helped me, and was friendly, knowledgeable and has a low pressure sa Went to dealer just to see how two models "fit" me, being a larger guy. Phil Bell helped me, and was friendly, knowledgeable and has a low pressure sales style. Looking at some of the used stock on the lot, I mentioned what I wish I could afford was a Crosstrek XV, that I thought I could simply NOT afford. Phil and his manager was able to "fit" me into a brand new 2014 Crosstrek financially (as well as physically) and I am Extremely happy with the sales process and service level. I was able to pick up my car that day! I highly recommend both the dealership, and advise you ask for Phil! More