Richmond BMW Midlothian

Blew a tire and had the spare tire on. Was headed out of town and did not have time to replace the spare. Went in to see Ravin and went out of his way to take the blown tirenout of my trunk and give me a lo town and did not have time to replace the spare. Went in to see Ravin and went out of his way to take the blown tirenout of my trunk and give me a loaner spare until I could get in to replace it. Ravin always goes out of his way to give great serve!! More

Roshan was very well informed about the car and showed us Roshan was very well informed about the car and showed us special features. No sales pressure and was considerate. Staff was polite and helpful. Eve Roshan was very well informed about the car and showed us special features. No sales pressure and was considerate. Staff was polite and helpful. Even though this dealership is considerable distance away, we would go back for purchase. More

Great experience with Roshan and the Dealership leadership team. Bought car on August 30th. I would strongly recommend Richmond BMW Midlothian to my many friends and work associates at Capital One leadership team. Bought car on August 30th. I would strongly recommend Richmond BMW Midlothian to my many friends and work associates at Capital One and my neighors in Salisbury. Car was exceptionally well prepared and the team was timely, attentive, and flexible to accomodate my needs. Regards, Mike Walters One concern: Bought car on August 30th with certified check from Navy Federal Credit Union. Remainder due me was about $596. Did not get a check for remainder on that day nor have I received one yet. I was suprised by that approach but it seems to be standard procedure. I hope I get my change. :) More

Sales people are friendly and helpful. They try hard to please the customer. I hope the service department will be just as good. We shall see. please the customer. I hope the service department will be just as good. We shall see. More

My sales advisor, Mr. Kutay "Ty" Ozgenc was very helpful, knowledgeable and especially patient in helping find the exact car for my needs. He was always extremely friendly and accomodating, and very helpful, knowledgeable and especially patient in helping find the exact car for my needs. He was always extremely friendly and accomodating, and spent several hours over the course of 3 visits to find the perfect car for me. We test drove several models, reviewed options, colors, accessories exhaustively. I know I can be quite obsessive, but Ty was very patient and always catered to my needs. Ty never pressured me into a sale, and allowed me to mull over the numerous cars we examined at my leisure. He also provided detailed and accurate information on pricing and financing options, so I always knew the exact finanaces of any potential sale at every step of the process. My car-buying experience was as stress-free and enjoyable as I could ever imagine. Also, the sales manager, Mr. Bob Nance, was also a steady source of experience,knowledge and practical advice. His advice and perspective was also instrumental in making the whole process and enjoyable success. I truly believe I found the perfect car for the perfect price. This is my second BMW from Richmond BMW- Midlothian, and even though I just got my new car, I can rest assured that I will have only this one dealer to visit when it's time for my next car. More

Overall my experience at BMW was good. Roshan was extremely knowledgeable in the car I purchased & was easy to get in touch with when I had questions. I was able to test drive two vechicles and even extremely knowledgeable in the car I purchased & was easy to get in touch with when I had questions. I was able to test drive two vechicles and even was able to drive one for 24 hrs. I was also given a loaner until my car arrived as the scheduled date was pushed back due to carrier delays. I was pleased with Bob, sales manager in his efforts to keep the process smooth. More

I bought my fifth car from this dealership, and they treated me like they always have, and that is great. I love this place because when you go in here you feel like your around your family, and that is treated me like they always have, and that is great. I love this place because when you go in here you feel like your around your family, and that is rare these days. Buy a car from Them and you will see what I'm talking about. This is the best car dealership I have ever dealt with and they do a marvelous job of taking care of you after the purchase. Don't buy a car until you have talked with these guys! More

I was so pleased with my experience at Richmond BMW of Midlothian. Ty was AMAZING! I had my six year old daughter with me and he made us both feel comfortable with the sales process. He explained all t Midlothian. Ty was AMAZING! I had my six year old daughter with me and he made us both feel comfortable with the sales process. He explained all the various financing options as well as the extended warranty and other add-on items. He worked with me to get the best price for my trade-in and I love the "no-haggle" preferred customer pricing. Ty went above and beyond the call of duty by spending the afternoon driving down to my husband's office (with me and my two small kids in tow) to have all the paperwork signed. I cannot thank him enough for putting me into a great car at a fair price! Thank you!!! More

I would just like to take a moment express how thankful I am to the staff of Midlothian BMW, whom provided excellent customer service, assistance in locating the perfect vehicle that fits the needs of my fam am to the staff of Midlothian BMW, whom provided excellent customer service, assistance in locating the perfect vehicle that fits the needs of my family, as well as very competitive sales prices. I would recommend Midlothian BMW to anyone buying a new or used vehicle. I think that the process of buying my vehicle was very professional and efficient. More

I have bought more than a dozen new cars in my lifetim. I have never had a more pleasant purchasing experience. The entire staff at Midlothian BMW were courteous and seemed genuinely interested in seeing tha have never had a more pleasant purchasing experience. The entire staff at Midlothian BMW were courteous and seemed genuinely interested in seeing that we were pleased and satisfied with the purchase. More