Richmond BMW Midlothian

I have never encountered a dealership with the great attitude and the dtermination to provide great customer service as these folks have. I really like BMW vehicles and have had several all from Richmon attitude and the dtermination to provide great customer service as these folks have. I really like BMW vehicles and have had several all from Richmond BMW Midlothian. I recommend them HIGHLY to any and all who expect superior knowledge and service from a dealership; they won't be dissappointed. More

All I encountered at the dealership were very helpful with my purchase. I was guided me thru the European Delivery process which I wished to do and they aided me in obtaining the best pricing available with my purchase. I was guided me thru the European Delivery process which I wished to do and they aided me in obtaining the best pricing available at the time. The staff all provided straightforward answers to my questions in a timely manner. More

We were very pleased with our experience at Richmond BMW Midlothian. My wife thought that she wanted a 328i convertable, so we purchased a very pretty black one. After driving it for 2 days she decided she Midlothian. My wife thought that she wanted a 328i convertable, so we purchased a very pretty black one. After driving it for 2 days she decided she was not pleased with its lack of trunk space and back seat room. She also felt she wanted AWD. We went back to Richmond BMW on the third day and picked out a gray 328xi 4dr sedan. Michelle, Troy, (the sales reps)and Bob (the manager)treated us just as nicely the second time as they did the first. They were all very helpful and tried their best to make sure that we were satisfied. The whole experience was very pleasant. My wife is very happy with her 328xi and we are grateful to the Richmond BMW team for the way they served us through the whole transaction. More

I used this dealer for service on my 328i and was very pleased with their service department. Therefore I was surprised how poor their sales department was. I was investigating the purchase of a new 335d pleased with their service department. Therefore I was surprised how poor their sales department was. I was investigating the purchase of a new 335d and was given a salesman who knew nothing about the car. He would not let me drive the car off of the lot for a test drive because he had to "show me how to operate the car". When I inquired about the requirement for AdBlue he laughed and asked me what that was. He knew nothing about the car, not even how to open the hood. When I reported this lack of knowledge to the manager he said nothing and kept me with the same salesman. The dealership just "wanted to work up some numbers". It is a shame that an automobile brand that prides itself on engineering has a dealership that doesn't care about the product they are selling. More

Roshan was a great salesperson...from the first email he responded to ...to me going in and driving it..he was super!! never felt pressured or talked down to like some dealership might do..I test drove a Le responded to ...to me going in and driving it..he was super!! never felt pressured or talked down to like some dealership might do..I test drove a Lesus before this and i felt the salesperson spoke down to me..I feel perhaps becuase I am a woman. I usually just pick the car..and my husband does the rest..Roshan understood that. Well..we bought the new 328I convertable with the red leather which is smokin from Roshan..and i would have no problems sending all my friends to Roshan for a new or used car....By the time we were finished and i came to pick up the car..everyone knew who i was...and what car i had gotten..everyone in that dealership was very friendly and nice. My husband has a bmw he takes there for service..and they are always great..This was the easiest new car we have ever bought..and the friendlest people. Thanks Roshan and to all the wonderful people at Midlothian BMW More

I was looking for a CPO 1 or 3 series and stopped by Midlothian BMW during my lunch hour on the recommendation of a coworker. I asked about several cars but was unable to take a test drive because I had Midlothian BMW during my lunch hour on the recommendation of a coworker. I asked about several cars but was unable to take a test drive because I had to return to work. Upon hearing I couldn't take a test drive right then and I was pre-qualified for a loan, they became rude and disinterested. Because I trust the opinion of my coworker (he's brought several new BMWs from them) I didn't just leave. I left info for them to call or email so I could schedule a test drive. They didn't do either. After telling my coworker how they acted and that they had not called back or emailed he said "Oh did I mention they are snobs". He had to take his car in for service and told them of my dissatisfaction. They asked him how was I dressed. ???? He told them "probably jeans and polo shirt, like me". They told him that was why and they made the comment of I would have gotten better service if I was dressed like a dealer. xxx I need a suit and tie or my pants on the ground to have the privilege of buying a car from these folks. I brought a 07 CPO 335i from another dealer in another town and I'm very satisfied. I would not buy a 3 dollar part from Midlothian BMW if they were they only ones with it in the country and my car was down, I would rather wait for it to come Germany. Forget these people (I'd like to use choicer words for them but kids might be reading). More

This is the fourth BMW we have purchased from this Richmond BMW (Midlothian). Obviously, we have been treated ery well and are loyal customers! This is where you want to go if you're in the market f Richmond BMW (Midlothian). Obviously, we have been treated ery well and are loyal customers! This is where you want to go if you're in the market for a new or Certified Pre-Owned BMW. Keep up the great customer service, guys! More

Richmond BMW on Midlothian Turnpike is a great dealership to work with. I have bought many cars here, and have always had exceptional experiences. They are fairly priced, they work hard to get me the cars I to work with. I have bought many cars here, and have always had exceptional experiences. They are fairly priced, they work hard to get me the cars I want to buy, and the purchase experience is quick and painless. I don't have hours to spend buying a car, and I've been able to purchase a car in less than an hour, including the paperwork. The service department is truly excellent. They are always available to me, know me by name, and are proactive in getting me the service and repairs I need without any drama or hassle. This is the only dealership I will buy from! More

I recently purchased my brand new 335 coupe, it was an easy decision i had great deal! The Sales manager Bob Nance, Joe GM and the rest of the employees were owesome to work with. this was my first purch easy decision i had great deal! The Sales manager Bob Nance, Joe GM and the rest of the employees were owesome to work with. this was my first purchase from this dealership and i will definetely recommend this dealer to my firned and family. Great Job!!! More

Richmond BMW went out of their way to help me get my new Richmond BMW went out of their way to help me get my new BMW. It was the last day of their incentive program and I was sick. Brandon Adkins my sale Richmond BMW went out of their way to help me get my new BMW. It was the last day of their incentive program and I was sick. Brandon Adkins my sales rep. brought the application to my house which was 30 miles away from the dealership. I thought this went beyond the call of duty. Because he came to my house I was able to get all the incentives on the vehicle. This has been the best experience we have had in buying a car. Bill Blank More