Richmond BMW

Steve Lerner was amazing! Great experience at this dealership. Our new X3 drives great and we look forward to driving for a long time. Great experience at this dealership. Our new X3 drives great and we look forward to driving for a long time. More

Excellent operation. They are quite thorough and very professional. Exceptional customer service by our sales rep Steve Lerner. They are quite thorough and very professional. Exceptional customer service by our sales rep Steve Lerner. More

Jacky and Nelson took great care. Very professional. No xx and distractions. Dealt with us in a manner with integrity. Made the car buying process easy. Very professional. No xx and distractions. Dealt with us in a manner with integrity. Made the car buying process easy. More

Residing 325 miles away, I found the perfect X3 30 with the accessories & color I wanted. Steve Lerner of Richmond BMW made sure that we got what we wanted. Steve spent hours with us to demonstrate the ope the accessories & color I wanted. Steve Lerner of Richmond BMW made sure that we got what we wanted. Steve spent hours with us to demonstrate the operation of the vehicle, as it was very different from the 2022 X3 that was totaled. My wife & 83-year-old mother-in-law walked away from this terrible accident with only a few bruises. The safety of the BMW convinced me to get another one to replace it. Steve had our car ready on arrival, and it was amazing to see the features he explained to us on this 2025 X3! Richard Vitek the General Manager, also took time to meet us to assure we were happy with the deal, as he did in previous emails. You can’t go wrong with these two gentlemen at Richmond BMW to see you get a great deal and understand the operation of the vehicle. Thanks guys! More

Excellent, professional and attentive service by the service department. They took care of my tires need even though the appointment was for the Midlothian BMW. service department. They took care of my tires need even though the appointment was for the Midlothian BMW. More

Got a flat tire in VA. I live in NY. Had to have the car towed to nearest dealer and it was after closing time. They called me promptly the next day and were so kind especi I live in NY. Had to have the car towed to nearest dealer and it was after closing time. They called me promptly the next day and were so kind especially knowing I was not local and needed my car to continue with my vacation. Everyone was very accommodating. And friendly. They even charged my car for me. I am very grateful to the service department and BMW roadside assistance. More

Stephanie was very helpful, answered all my questions and helped me find the perfect car for me helped me find the perfect car for me More

Buying a new car is exciting and Kris Hafner went out of his way to make the experience enjoyable and fun. He made sure all paperwork was organized and correct. He spent a lot of time going over features in his way to make the experience enjoyable and fun. He made sure all paperwork was organized and correct. He spent a lot of time going over features in our new BMW. More

I was impressed by the service. Got a free state inspection. Advice on necessary service items. Staff was friendly and efficient. Waiting room comfortable. Got extra help in fi Got a free state inspection. Advice on necessary service items. Staff was friendly and efficient. Waiting room comfortable. Got extra help in fixing designation on screen. More