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Richmond BMW

Richmond, VA

4.6
1,359 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,359 reviews

August 24, 2025

Very smooth transaction. The dealer ship and my sales rep were very professional and very accommodating. More

by Rayholmes5
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacob Shively
August 17, 2025

We had an excellent experience, Tom and Laz made it extra easy and enjoyable. We drove over two hours and it was well worth it. They were humble, fair, and did not pressure us. They stayed late, past closing More

by rtsmile21
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom, Lazarus Joyner
August 14, 2025

I moved here to VA in 2023 and that meant finding a new dealership to take my car. I only needed state inspections and finally took my car in for service. Both Rachelle and Va from the service department w More

by c.rangel951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle and Va
August 14, 2025

Service advisor was very nice and my oil change service quick. Clean and inviting wait area. More

by M_Gentzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gemellaro
August 12, 2025

My family’s experience with Steve Lerner was second to none. From the second we walked in he welcomed us like family, filling the spaces with stories and advice and making it feel like he was on our side More

by jm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
August 05, 2025

This is more a review of our sales person, Steve Lerner, than BMW Richmond, but it's worth mentioning we purchased our 2024 Toyota RAV4 from here at a lower price point (and with better miles) than offered More

by greedmustdie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
August 02, 2025

They care . Josh, aka Star Lord, keeps you clearly informed. Don't hesitate to go there. More

by mstraus6214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
August 01, 2025

Courteous responsive and non pushy. Understood what I wanted and worked to find the right car More

by vishalmehta.invincible
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
August 01, 2025

Kris was a great advisor, he already looked at vehicles that I would want to see and test drive.. he gave me great feedback on what would suit myself.. I made a decision before I even walked in the door an More

by Sandyarch5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristopher Hafner
July 30, 2025

They were able to get me the exact car I was looking for! Excellent sales people. and financial services department Everything was quick and to the point Least amount of haggling for any car I have ever More

by Haneyclaus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Financial Guy Jindal? , Steve Lerner
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