Back

Richmond BMW

Richmond, VA

4.6
1,374 Reviews

8710 West Broad Street

Richmond, VA

23294

Directions

By Type

Showing 1,374 reviews

October 28, 2025

The waiting area was nice and clean and everyone was very pleasant. Drinks and complimentary snacks provided. More

by To.hook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not actually see the service person that worked on my car
October 27, 2025

JR, our salesman was excellent. He is friendly, knowledgeable and pleased to work with. I would work with him again. More

by Woody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Craft
October 26, 2025

Great salesperson jacob s. , had a vehicle i was interested in , was able to move through a reasonable negotiation More

by Zx
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
J Shively
October 20, 2025

Thomas G. , my service representative, was excellent as always and worked to ensure that my car’s needs were addressed. He consistently goes above and beyond w More

by ostone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gemellaro
October 16, 2025

The best thing about my purchase experience at Richmond BMW was my salesperson Steve Lerner. We hit it off the minute we met and he made the experience of buying my X6 M50i the best car buying experience More

by brooks.ric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
October 15, 2025

Excellent new vehicle experience with salesperson Jacob S (and other professionals at Richmond BMW). Worth the longer drive to this dealership and the decision to buy here. More

by Zx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Shively
September 24, 2025

This is our second purchase with Richmond BMW and we couldn’t be happier. Will absolutely be coming back for our next one. More

by Alyxanderik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
September 20, 2025

I came in late Saturday afternoon and left with a car three hours later very happy. More

by agreazel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
September 12, 2025

All ways professional and polite. Text messages on work being done. No surprises. I appreciate it very much. It's very helpful More

by marionmcmackle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
September 11, 2025

Don’t try to call no receptionist no one answers the phone. The salesman was fine otherwise experience was underwhelming More

by Tom Petty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Lerner
Sep 21, 2025 -

Richmond BMW responded

Appreciate the feedback. We'll look into the phone issue right away—it’s not the experience we aim to provide. Glad to hear your salesperson did well. Ric Vitek, General Manager, (804) 346-0833

1
...