Richmond BMW

All ways professional and polite. Text messages on work being done. No surprises. I appreciate it very much. It's very helpful Text messages on work being done. No surprises. I appreciate it very much. It's very helpful More

Don’t try to call no receptionist no one answers the phone. The salesman was fine otherwise experience was underwhelming phone. The salesman was fine otherwise experience was underwhelming More

I literally travel from Florida for Mike Stevens and the amazing service team to do all my service. It’s a tough industry and I know I can 100% trust Mike and Richmond BMW. amazing service team to do all my service. It’s a tough industry and I know I can 100% trust Mike and Richmond BMW. More

Sales agent was very attentive to every detail, no matter how small. Follow up meeting three days after the purchase was excellent, every question answered. how small. Follow up meeting three days after the purchase was excellent, every question answered. More

I was met at the door by the friendly and helpful salesperson and they provided quick, easy and straightforward negotiation on the vehicle of my choice. salesperson and they provided quick, easy and straightforward negotiation on the vehicle of my choice. More

The service staff always go above and beyond to make sure you leave satisfied. I always feel like I leave with a safe, properly running car. you leave satisfied. I always feel like I leave with a safe, properly running car. More

Car was serviced on time and washed service manager explained any issues including a video explained any issues including a video More

Very smooth transaction. The dealer ship and my sales rep were very professional and very accommodating. The dealer ship and my sales rep were very professional and very accommodating. More

We had an excellent experience, Tom and Laz made it extra easy and enjoyable. We drove over two hours and it was well worth it. They were humble, fair, and did not pressure us. They stayed late, past closing easy and enjoyable. We drove over two hours and it was well worth it. They were humble, fair, and did not pressure us. They stayed late, past closing time away from their families to help us. And we love our new BMW!! More

I moved here to VA in 2023 and that meant finding a new dealership to take my car. I only needed state inspections and finally took my car in for service. Both Rachelle and Va from the service department w dealership to take my car. I only needed state inspections and finally took my car in for service. Both Rachelle and Va from the service department were amazing in their service. Both of them offered me desk space to continue working while waiting for my car. They also were great in follow up work and scheduling appointments to work around my schedule. I hope to not have to have as much service next time, but I will be glad to return. More