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Richmond BMW
Richmond, VA
1,324 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,324 reviews
May 22, 2025
Buying a new car is exciting and Kris Hafner went out of his way to make the experience enjoyable and fun. He made sure all paperwork was organized and correct. He spent a lot of time going over features in his way to make the experience enjoyable and fun. He made sure all paperwork was organized and correct. He spent a lot of time going over features in our new BMW. More
by wheelerteam
Employees Worked With
Kris Hafner
May 17, 2025
My vehicle, a 2021 BMW, was in the shop in January due to a malfunction in the driver-side headlight. On May 5, 2025, I had to bring it back for the same issue. Despite the inconvenience, the dealership info a malfunction in the driver-side headlight. On May 5, 2025, I had to bring it back for the same issue. Despite the inconvenience, the dealership informed me that no loaner vehicle was available, leaving me without transportation for an entire week. Given the relatively new condition of my car, I find it unreasonable that I was required to pay $1,383 to resolve a headlight issue. More
by Tresgranny2016
Employees Worked With
JOSH
May 12, 2025
I was impressed by the service. Got a free state inspection. Advice on necessary service items. Staff was friendly and efficient. Waiting room comfortable. Got extra help in fi Got a free state inspection. Advice on necessary service items. Staff was friendly and efficient. Waiting room comfortable. Got extra help in fixing designation on screen. More
by wfwpar
Employees Worked With
Sarah
May 06, 2025
Richmond Crown Bmw has been awesome over the years at providing me with great service and care for my vehicle. Mike and Thomas helped me on this visit, also a special thanks always to Aaron the shuttle d providing me with great service and care for my vehicle. Mike and Thomas helped me on this visit, also a special thanks always to Aaron the shuttle driver. Steve Lerner the amazing sales associate and Rio in service and parts. The staff is awesome and I appreciate them. Please continue the work that you do for your customers. Thank you and God bless! More
by CM
Employees Worked With
Mike and Thomas, Allen Grim
May 01, 2025
It is Not so much the dealership but the salesman ( Jackie Meherchandani )that I had working with over the past Several months that has Pursaded me to return!!! Jackie Meherchandani )that I had working with over the past Several months that has Pursaded me to return!!! More
by dlr8668
Employees Worked With
JACKIE MEHERCHANDANI
April 18, 2025
I like the people I interact with both sales and service. I have bought several cars and have been pleased with the dealer and the service writers. I have bought several cars and have been pleased with the dealer and the service writers. More
by zimmerman9
Employees Worked With
Va. service writer, Travis Pearson, Allen Grim
March 31, 2025
Front frame tow panel cap is missing. Incomplete all wheel alignment was conducted and accepted by them with left front tire being out of line. Incomplete all wheel alignment was conducted and accepted by them with left front tire being out of line. More
by grahamgva
Employees Worked With
Rachel
