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Richmond BMW

Richmond, VA

4.6
1,324 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,324 reviews

May 22, 2025

Buying a new car is exciting and Kris Hafner went out of his way to make the experience enjoyable and fun. He made sure all paperwork was organized and correct. He spent a lot of time going over features in More

by wheelerteam
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kris Hafner
May 17, 2025

My vehicle, a 2021 BMW, was in the shop in January due to a malfunction in the driver-side headlight. On May 5, 2025, I had to bring it back for the same issue. Despite the inconvenience, the dealership info More

by Tresgranny2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOSH
May 24, 2025 -

Richmond BMW responded

We understand your frustration, but repeat issues and warranty coverage depend on time, mileage, and inspection. We also cannot guarantee loaners without a reservation. We're reviewing this internally and will follow up if needed. Ric Vitek, General Manager, (804) 346-0833

May 12, 2025

I was impressed by the service. Got a free state inspection. Advice on necessary service items. Staff was friendly and efficient. Waiting room comfortable. Got extra help in fi More

by wfwpar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
May 11, 2025

The service team does a fantastic job of keeping the customer informed as to the status of repairs. More

by G$
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Pearson, Allen Grim
May 09, 2025

Felt rushed, pressured, not given all information, missing key, no follow up. Bad experience all around. Will report this to BMW USA. More

by camden.r.fine
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Lazarus Joyner
May 17, 2025 -

Richmond BMW responded

This is not the experience we aim to provide. We take your concerns seriously and will address this with the team. If you'd like to discuss it further, contact me directly. Ric Vitek, General Manager, (804) 346-0833

May 06, 2025

Richmond Crown Bmw has been awesome over the years at providing me with great service and care for my vehicle. Mike and Thomas helped me on this visit, also a special thanks always to Aaron the shuttle d More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Thomas, Allen Grim
May 01, 2025

It is Not so much the dealership but the salesman ( Jackie Meherchandani )that I had working with over the past Several months that has Pursaded me to return!!! More

by dlr8668
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JACKIE MEHERCHANDANI
April 30, 2025

The dealership was good but salesman was not. The salesman was not able to help with the technology set ip in the vehicle. More

by Kathie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
April 18, 2025

I like the people I interact with both sales and service. I have bought several cars and have been pleased with the dealer and the service writers. More

by zimmerman9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Va. service writer, Travis Pearson, Allen Grim
March 31, 2025

Front frame tow panel cap is missing. Incomplete all wheel alignment was conducted and accepted by them with left front tire being out of line. More

by grahamgva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel
Apr 05, 2025 -

Richmond BMW responded

That’s not the level of quality or attention we expect. The missing panel and incomplete alignment are unacceptable. Please contact me so I can personally address this. Ric Vitek, General Manager, (804) 346-0833

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