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Richmond BMW

Richmond, VA

4.6
1,390 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,390 reviews

June 25, 2026

The entire staff at Richmond BMW were very professional and courteous. The salesman was very knowledgeable about the BMW we were purchasing. More

by tater0088
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob
June 15, 2026

Jacob was very knowledgeable about the vehicle and made the car buying experience quick and smooth. More

by Steph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob S
Jun 17, 2026 -

Richmond BMW responded

We always appreciate positive reviews! Thank you, and happy motoring!

June 15, 2026

Jacob, Kris, and Tom were a pleasure to work with. We got a good price, a great car, and a low pressure experience. We drove 2 hours to get to Richmond BMW, which means 2 hours back. They were sensiti More

by David R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Shively, Thomas Husson, Kristopher Hafner
Jun 17, 2026 -

Richmond BMW responded

Hi, thank you for taking the time to rate us! You really made our day today.

Jun 17, 2026 -

Richmond BMW responded

Hi, thank you for taking the time to rate us! You really made our day today.

June 07, 2026

I had a very good experience at Richmond BMW. i got the cat that I wanted and I got a good deal. More

by stephanie99919
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacky Meherchandani
Jun 08, 2026 -

Richmond BMW responded

Thank you again for taking the time to let us know how we did!

May 30, 2026

We purchased a BMW X1 and had a great experience with Jacob Shively! He’s top notch! More

by Nancy Smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Shively
Jun 01, 2026 -

Richmond BMW responded

We really appreciate this positive review! Thanks so much!

May 08, 2026

While the sales team was great, the finance process was a nightmare. I had to return to the dealership 3 times to complete finance paperwork. Extremely inconvenient considering how far I live from the deale More

by tracymasonjr
Recommend Dealer
No
Employees Worked With
Jackie in sales
May 22, 2026 -

Richmond BMW responded

We appreciate your business and feedback, Tracy. We’re sorry to hear that your finance experience was inconvenient and not as seamless as it should be. I’d like to personally address your concerns, if you have a moment, please give me a call. Thank you. Ric Vitek, General Manager (804) 207-4692

April 27, 2026

The dealership were very helpful in helping me buy a new BMW. They were willing to negotiate and I received a very nice like new BMW x5! They took a lot of time in showing me the spectacular bells and whi More

by Meredithwsquire
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Nick McNevin, Ashkay Mahale, Lazarus Joyner
May 25, 2026 -

Richmond BMW responded

Thank you! We hope to be of service to you again!

March 30, 2026

We visited Richmond BMW for an initial test drive of the X5. We learned a lot about the car and decided we wanted to purchase one. The dealership worked with us to find the car with the exact features we wa More

by PBH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacky Meherchandani
Apr 01, 2026 -

Richmond BMW responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

March 19, 2026

I went in to have wheel locks installed and the service rep installed a required vehicle software update that I was unaware up. I appreciate the private service. More

by CalvinF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Va
Mar 22, 2026 -

Richmond BMW responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

February 26, 2026

This dealership knows what they’re doing with service issues and when buying a new vehicle .They have always accommodated my individual request . More

by w.fletcher.collier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kris Hafner
Feb 28, 2026 -

Richmond BMW responded

Hello w.fletcher.collier, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

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