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Richmond BMW
Richmond, VA
1,392 Reviews
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Showing 1,392 reviews
July 28, 2026
I had one of the worst customer service experiences I've ever had at this BMW dealership on West Broad xx. I brought my BMW in for a service, and while it was in the dealership's care, my engine seized a ever had at this BMW dealership on West Broad xx. I brought my BMW in for a service, and while it was in the dealership's care, my engine seized as they were completing the immediate cleanup, inspection, and reassembly steps that happen right after the blasting process . Instead of accepting any responsibility or conducting a fair investigation into what happened, I was told via text I needed to replace the engine at a cost of approximately $28,000. It took 4 hrs for anyone to actually answer the phone and verbally speak with me after receiving the text notification. To make matters worse, I was charged $1,100 for the service in order to have my vehicle returned to me in a non-drivable condition. When I asked how the situation would be resolved, I was told they needed to pay their technician and was asked by Service Manager Patricia Yucaba, how I planned to pay the bill of 1,100. At no point was I offered an apology, compensation for the loss of my vehicle, or what I felt was a reasonable resolution. I also pursued the matter in court without an attorney because I could not afford one. During the proceedings, and after, I felt that representatives from the dealership mocked me when I explained that I couldn't afford legal representation or the additional expense of having another mechanic disassemble the engine to prove what had happened. Throughout this entire experience, I felt dismissed, ignored, and treated without respect. I expected accountability, professionalism, and a genuine effort to resolve a serious issue. Instead, I was left with a vehicle that no longer ran and a significant financial burden. Based on my personal experience, I cannot recommend this BMW dealership. If you're considering having your vehicle serviced here, I encourage you to carefully consider your options. More
by Janae0423
Employees Worked With
Technician Harry, Service advisor Tom, Service Manager Patricia
June 15, 2026
Jacob, Kris, and Tom were a pleasure to work with. We got a good price, a great car, and a low pressure experience. We drove 2 hours to get to Richmond BMW, which means 2 hours back. They were sensiti We got a good price, a great car, and a low pressure experience. We drove 2 hours to get to Richmond BMW, which means 2 hours back. They were sensitive to make for a smooth reasonably short process. We would make the drive again. More
by David R
Employees Worked With
Jacob Shively, Thomas Husson, Kristopher Hafner
May 08, 2026
While the sales team was great, the finance process was a nightmare. I had to return to the dealership 3 times to complete finance paperwork. Extremely inconvenient considering how far I live from the deale nightmare. I had to return to the dealership 3 times to complete finance paperwork. Extremely inconvenient considering how far I live from the dealership. More
by tracymasonjr
Employees Worked With
Jackie in sales
April 27, 2026
The dealership were very helpful in helping me buy a new BMW. They were willing to negotiate and I received a very nice like new BMW x5! They took a lot of time in showing me the spectacular bells and whi BMW. They were willing to negotiate and I received a very nice like new BMW x5! They took a lot of time in showing me the spectacular bells and whistles of this fabulous automobile. BMWs last a long time. This is a reliable exceptionally well built machine. It’s my new forever car! More
by Meredithwsquire
Employees Worked With
Steve Lerner, Nick McNevin, Ashkay Mahale, Lazarus Joyner
March 30, 2026
We visited Richmond BMW for an initial test drive of the X5. We learned a lot about the car and decided we wanted to purchase one. The dealership worked with us to find the car with the exact features we wa X5. We learned a lot about the car and decided we wanted to purchase one. The dealership worked with us to find the car with the exact features we wanted and we ended up having a custom build. They arranged for us to pick it up at the Performance Center in Greer, SC. The whole experience was quite good and we received exceptional service from Richmond BMW. More
by PBH
Employees Worked With
Jacky Meherchandani
