Richmond BMW

Excellent purchase experience. Steve was very helpful in answering my questions, and was upfront concerning all aspects of the transaction. I would highly recommend this dealership and Steve to anyone. Fra answering my questions, and was upfront concerning all aspects of the transaction. I would highly recommend this dealership and Steve to anyone. Frank in the finance office was also very friendly and helpful and did not try to push unwanted extras at all. More

We purchased a new BMW from Steve Lerner and had a wonderful experience. He made sure we understood everything about the vehicle from its operation to its performance capabilities. He has had contin wonderful experience. He made sure we understood everything about the vehicle from its operation to its performance capabilities. He has had continued contact with us to be sure we are happy and to make sure we have had no questions or concerns. Steve makes sure if you call him that he gets back to you. Steve provided us with one of our most enjoyable car buying experiences. When we start looking for our next vehicle, Steve will be our first contact. Erin and Bill Dudley More

I had great experience purchasing a used Volkswagen Jetta Diesel from Richmond BMW. Steve Lerner and Frank Sorenson are highly experienced professionals. My purchase experience was efficient and professional Diesel from Richmond BMW. Steve Lerner and Frank Sorenson are highly experienced professionals. My purchase experience was efficient and professional. I highly recommend these individuals and dealership. More

There are many good reasons for Crown Motors to be the top rated Mini dealer in all of Virginia - and every reason starts with the quality and professionalism of Crown's employees. I began through a blind top rated Mini dealer in all of Virginia - and every reason starts with the quality and professionalism of Crown's employees. I began through a blind e-contact which Paul Baldwin responded to promptly. When we met, he listened and then diligently searched dealers and elsewhere for the exact Mini I was seeking and at a fair price. From the port to the dealer, Paul kept me updated though emails on the ETA and even processed insurance paperwork - I had a call from my insurance carrier saying I could print out my new proof of insurance cards even before I knew the VIN! Frank Sorensen made sure all the i's were dotted and t's crossed on the paperwork with efficiency. Paul's tour of the car's features allowed us to drive away confident with the basics and ready to enjoy the experience. Thanks to all. More

Steve was very welcoming and knowledgeable from the beginning of our car search. He was also open to discussion on pricing, which was a big plus for us. He also made sure I understood the car functio beginning of our car search. He was also open to discussion on pricing, which was a big plus for us. He also made sure I understood the car functions before leaving the dealership. I would highly recommend Steve as a contact for friends interested in purchasing a car. More

Ms Heyne is an excellent sales person. She is very Ms Heyne is an excellent sales person. She is very knowldgeable and presented the details - technical and administrative - of the Mini in a very pr Ms Heyne is an excellent sales person. She is very knowldgeable and presented the details - technical and administrative - of the Mini in a very professional and thorough manner. She is an articulate communicator, a good listener, quick to respond to customer questions and has a wonderful sense of humor. My wife, Jean, and I are most appreciative for the pleasant and efficient way she performed her job. We believe she is a terrific asset your staff. Warren and Jean Billings and daughter Lisa McGrath. More

Salesmen were not high pressure; took quite a bit of time to explain everything to me even while knowing I was not ready to buy a car this day. All aspects of vehicle fully explained, along with financing o to explain everything to me even while knowing I was not ready to buy a car this day. All aspects of vehicle fully explained, along with financing options. Offered to let me have the car overnight if I so desired; looking forward to going back and dealing with them when I am ready to buy. More

We bought a 2011 535i from Steve today and had a very positive experience. He was very professional, informative, and genuine. He explained the details of the car we were interested in as well as a few positive experience. He was very professional, informative, and genuine. He explained the details of the car we were interested in as well as a few others and was very knowledgeable. At no time did we feel pressured or uncomfortable and he was very considerate of our time schedule. Once we decided to purchase the car, Dimitri and Frank were just as friendly and helpful. We highly recommend Steve and the team at Richmond BMW. More

encouraging experience. willing to negotiate vehicle price. this is my sixth bmw purchase. i have never bought any of my bmws from my local bmw dealer. i drove from lancaster, pa. to richmond, va. to b price. this is my sixth bmw purchase. i have never bought any of my bmws from my local bmw dealer. i drove from lancaster, pa. to richmond, va. to buy my 2010 bmwx5 awd 35d and i'm happy i did. would recommend bmw of richmond anytime. More

My new 335d is my dream car! I can't believe I waited so long to buy it! Basically, I put off getting a new car for years because I dreaded having to deal with the sales people. I had no idea there was an long to buy it! Basically, I put off getting a new car for years because I dreaded having to deal with the sales people. I had no idea there was anyone like Steve Lerner to help me! Steve was so nice and helpful; I felt like he treated me as he would treat someone in his own family. Everyone at the dealership was wonderful to work with; they really listened instead of trying to "sell" me. Frank was able to help me stay within my budget and took a lot of time answering all my questions and explaining things to me very patiently. I was really nervous going in by myself but they made me feel totally comfortable. I would highly recommend Steve Lerner in particular, but everyone at Richmond BMW exceeded my expectations. Steve took so much time teaching me about all the features on my new car - I feel like he really went overboard on the time he took with me - and it was most appreciated! I will definitely buy my next car from Richmond BMW. -Crystal Walton Huddleston More