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Richmond BMW
Richmond, VA
1,173 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,173 reviews
February 21, 2009
I found the dealer on the internet,they had the auto i was interested in.I called and informed them of my date and time of arrival.Upon arrival,i was greeted at the door by the sales manager Frank Sorense was interested in.I called and informed them of my date and time of arrival.Upon arrival,i was greeted at the door by the sales manager Frank Sorensen,the greeting was very polite and friendly.I was then placed in the care of DJ Atul Sardana (sales rep).With mininual conversation , DJ Sardana had gained my confidence and trust,His friendliness,job knowledge and overall experience in the automotive industry should be commended.the things we talked about prior to my arrival at the dealer became a reality,nothing was changed ie, price,auto condition,financing etc.he immediately took me to see the vehicle that i was interested in.he answered ever question i had about the auto in a professional manner.His vehicle knowledge is very impressive.My stay at the dealer was a very positive and rewarding experence,I left the dealership feeling very comfortable about the vehicle purchase . That was all made possible by the professional manner exhibited by DJ Sardana. More
by bill kirby
Employees Worked With
DJ Atul Sardana, DJ Sardana
Helpful January 30, 2009
I had been looking for an M5 for a long time, and my hometown dealer wanted sticker for the car. I wanted a car with a manual stick shift and every available option. The hometown dealer said that there hometown dealer wanted sticker for the car. I wanted a car with a manual stick shift and every available option. The hometown dealer said that there were not any new cars like that in the country. They also said that the model with a stick would have a lower resale value than the SMG model. It sounded like the guy was trying to talk me out of the car I liked. I looked on eBay, and there it was. Richmond BMW had the exact car with the color and all options that I liked. I called DJ Sardana, the internet sales specialist, and he made me a ridiculously good deal for the car. I was a bit hesitant to buy a car that I had never seen in person, but I was more comfortable with a new car from a dealer. I had lots of pictures. The paperwork was expertly handled by Dmytry Shapovalov. I received an overnight package with all the required places to sign clearly marked. There were no add ons or changes to the original verbal agreements. Shipping was eventful, as the driver's truck broke down on the way here. This was not the fault of Richmond BMW. The car arrived in perfect condition without a scratch. It had the exact mileage as in the provided pictures. Richmond BMW took care of the title application and associated paperwork for my home state, Texas. I used the Virginia new car tags provided when the car arrived, and DJ sent the metal license plates overnight to me as soon as they arrived at Richmond BMW. I attached the Texas plates and went to the inspection station and voila, I had a Texas car. I have taken the car to my local dealer for service, and they are glad to have the business. I still saved NINE THOUSAND dollars including the shipping compared to buying from my local dealer. I had such a good experience, I bought my wife a new 2009 335i from DJ Sardana and Dmytry. They made me another good deal that even with shipping, beat the local dealer's price. They keep in touch, they communicate, they make sure the deal is fair. They do what they say. I give my strongest recommendation. More
by drgunn
Employees Worked With
DJ Sardana, Dmytry Shapovalov, DJ Sardana
January 16, 2009
I had been looking for a great car in the past year but once i walked in and met Adam, i knew he was going to be a great help and i soon find myself taking the car of the lot. He is a very intelligent you once i walked in and met Adam, i knew he was going to be a great help and i soon find myself taking the car of the lot. He is a very intelligent young man that loves what he does. He ready at every minute to answer any question i had about the car. I did not feel the pressure from Adam of buying a car. Most of all he wanted me to know the pros and cons of the care and compare it to what initially came into the store for. I will recommend Adam's service tp my friends and family. At the end of the day he truly wanted me to be happy with what i was buying. Called me couple of times to make sure i did not have any questions regularly. I had a little incident with the office that almost ruined my experience, yet again Adam was there and with his help and Matt's help everything about my experince has been GREAT. I feel save in this care and glad i bought it More
by ajijolao
Employees Worked With
Adam Herbert, Adam Herbert
January 14, 2009
I am very grateful with Cheryl Bowman at Richmond BMW for her kindness and overall great buying experience. She remained focused on the car I wanted and not the cars she had available in the lot. She came her kindness and overall great buying experience. She remained focused on the car I wanted and not the cars she had available in the lot. She came up with good ideas to help me out, trough the entire process and kept me informed all the time. Thanks a million Cheryl!. More
by jeespinoza
Employees Worked With
Cheryl Bowman
January 14, 2009
As a 1st time buyer of a BMW I must say I was quite impressed with the overall experience with Richmond BMW. The customer service, quality and friendliness was just superb. I was determined to find th impressed with the overall experience with Richmond BMW. The customer service, quality and friendliness was just superb. I was determined to find the car that I wanted and although they did not have it on the lot Darren continued to work above and beyond my request to make me a happy and satisfied BMW owner. I know I was determined because I always believe that just when you're about to give up blessings show up ... and what a wonderful Christmas surprise it was. Thank you Darren, James & Dmytry for welcoming me to the BMW family because that's exactly how I felt from the moment I walked into your dealership until the day I drove off your lot in my 2007 Jet Black 328i Coupe...like family. Thanks a million Darren for being open-minded, honest & encouraging, providing me with quality service and not giving up on my dreams. More
by orchid1
Employees Worked With
Darren Beasley
January 06, 2009
To be blunt, I have never had a dealer experience like that of Richmond BMW. Each and every individual of their team not only lives up to, but, in fact, exceeds expectations. BMW may build the "ultimate that of Richmond BMW. Each and every individual of their team not only lives up to, but, in fact, exceeds expectations. BMW may build the "ultimate driving machine," but from sales to service, Richmond BMW has people driven to provide the ultimate ownership experience. My highest accolades go to Cheryl Bowman, who, together with the rest of Richmond BMW's team extended every effort to make me feel special. Even tough I was looking at a CPO car (aka a "used" BMW), I was treated with every respect and courtesy otherwise reserved for new car customers. And my Jet Black 2007 Z4 Coupe looked showroom perfect on delivery. The "Owners Orientation" offered by Richmond BMW was both informative and engaging, and underscored the levels and lengths the team goes to to support and satisfy their customers. Perhaps the greatest compliment I can pay Richmond BMW is to say that I don't consider them a "dealership." They are good and trusted friends, and I am already looking forward to my next ultimate driving acquisition. Cheers, Geoff More
by Z-phoria
Employees Worked With
Cheryl Bowman, David Goularte, Dmitrity Shapovalov, Tim Peterson, Tim Peterson
January 03, 2009
DJ, the internet sales rep, had a great deal posted on an enthusiast forum. Got in touch with him, and making the deal worked great. DJ was a real pro -- a pleasure to deal with, and the deal was fantastic enthusiast forum. Got in touch with him, and making the deal worked great. DJ was a real pro -- a pleasure to deal with, and the deal was fantastic. Drove 100 miles since the price was that much better than I found in the DC area. Got there, and the deal was as discussed, no fuss, no hassle. More
by jnr
Employees Worked With
DJ Sardana, DJ Sardana
December 31, 2008
This is only the 2nd new car I have purchased, usually it has been used. From the beginning of test driving different vehicles to the actual ordering of the new car this was a very pleasant experience. The has been used. From the beginning of test driving different vehicles to the actual ordering of the new car this was a very pleasant experience. The delivery was very informative and useful. I was shown many features that helped understand the auto more. I thought I was familiar with the car but they showed me many features that I was unaware of. More
by Lbm2e
Employees Worked With
James Millhiser, Young Choe, Paul Baldwin
December 23, 2008
My family has purchased 5 vehicles from this dealer/DJ and we're getting ready to purchase our 6th. DJ and the rest of the sales staff have always treated us with great courtesy and respect. They have alw and we're getting ready to purchase our 6th. DJ and the rest of the sales staff have always treated us with great courtesy and respect. They have always kept our needs and concerns as their main focus to ensure it was more than just a sale but a partnership. Our experience with the service department has been the same. Fortunately our vehicles have not required any major repairs outside the scheduled maintenance and service. Scheduling an appointment has always been easy and when necessary getting a loaner car has not been an issue. My family has purchased many new and pre-owned vehicles over the years and no other dealership has ever been concerned with more than getting the sale at that moment. Richmond BMW/Mini has gone above and beyond to ensure they built and nurture a relationship with us that has earned our repeat business over the years. I/we have recommended them to our family & friends and would suggest you make the trip to Richmond (Broad Street location) when in the market for your next new or used BMW or Mini. More
by rickston69
Employees Worked With
DJ Sardana, DJ Sardana
July 08, 2008
My buying experience through Crown Mini was absolutely flawless and an all around enjoyable experience. This being my first new car purchase I fully expected to meet overly aggressive salespeople with de flawless and an all around enjoyable experience. This being my first new car purchase I fully expected to meet overly aggressive salespeople with devious sale tactics leading me to purchase a car that I might not really want. What I found at Crown Mini was a friendly group of people working as a team to help me get the exact car I wanted. My MA, Teresa Gooch, was a pleasure to work with. During the weeks I waited for my order to come in she was always available to answer my questions (and very quickly I might add!). I felt completely at ease with her and enjoyed working with her very much. The financing department gets a thumbs up from me also. They offered a lower rate then I had obtained elsewhere. This made purchasing effortless since everything was taken care of all at once. As for the dealership itself - it was perfect! The showroom, waiting area and service area were all spotless and impressive. They covered everything regarding comfort including a flat screen tv in the restroom! I can't rave enough about this dealership and its staff. For anyone in the market for a Mini I highly recommend Crown Mini of Richmond. More
by Lynchburg_Lisa
Employees Worked With
4
