Richmond BMW

Kris was a great advisor, he already looked at vehicles that I would want to see and test drive.. he gave me great feedback on what would suit myself.. I made a decision before I even walked in the door an that I would want to see and test drive.. he gave me great feedback on what would suit myself.. I made a decision before I even walked in the door and he had the paperwork ready to go! The sale of the car was easy.. and I got a good price! I would recommend the dealership to everyone! And for them to go to Kris Hafner, my advisor! More

Courteous responsive and non pushy. Understood what I wanted and worked to find the right car Understood what I wanted and worked to find the right car More

They were able to get me the exact car I was looking for! Excellent sales people. and financial services department Everything was quick and to the point Least amount of haggling for any car I have ever Excellent sales people. and financial services department Everything was quick and to the point Least amount of haggling for any car I have ever purchased. Didn’t blow me off because I was a women , which I appreciated More

They are a great team & with excellent customer services. I would recommend them any day. I would recommend them any day. More

Steve Lerner, our salesman, was professional and fully transparent. He went above and beyond and had endless patience going through with me all the settings and workings of the car! Steve was excellent! transparent. He went above and beyond and had endless patience going through with me all the settings and workings of the car! Steve was excellent! More

We bought a used SUV from Richmond BMW and our sales rep was Jacob and he did amazing! Very quick in responses and went out of his way to make sure we got even a video of the Vehicle before we could make it was Jacob and he did amazing! Very quick in responses and went out of his way to make sure we got even a video of the Vehicle before we could make it in to the shop to check it out. Literally the easiest purchase I’ve ever made at any dealership since he was so quick with any and all information. Would definitely recommend and I will definitely be checking in with them When making our next car purchase. More

Working with the dealership was easy. Staff was professional and attentive to my needs. The overall experience was excellent. Staff was professional and attentive to my needs. The overall experience was excellent. More

After numerous attempts to have a new BMW automobile located and/or spec’d out for me, with no success, Richmond BMW was the most responsive. My first contact with a salesman proved to be touch and go located and/or spec’d out for me, with no success, Richmond BMW was the most responsive. My first contact with a salesman proved to be touch and go as attempts to speak to him the next day met with no success. But finally, I reached a saleswomen who took the ball and ran with it. Just a few days later, we reached a deal and she delivered the 769i to my home in Virginia Beach. More

I had an outstanding experience at Richmond BMW. The customer service was top-notch—friendly, professional, and attentive from start to finish. Every team member went above and beyond to ensure my n The customer service was top-notch—friendly, professional, and attentive from start to finish. Every team member went above and beyond to ensure my needs were met. I truly felt valued as a customer. I highly recommend Richmond BMW and ask for Jacky, he is amazing!!!! More

Very happy to have Mike Stevens as a service rep at Richmond BMW! He goes out of his way to make the car repair/maintenance experience nice the best it can be whether it’s routine of complicated issue Richmond BMW! He goes out of his way to make the car repair/maintenance experience nice the best it can be whether it’s routine of complicated issues. This is critical. Knowing that the service rep has their customer’s interests in mind makes the whole process more comfortable. Mike also has excellent mechanical/technical knowledge and that is a big plus. I feel comfortable that I am being treated fairly and he makes everything transparent. More