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Richmond BMW

Richmond, VA

Overview
Reviews
Vehicles
4.6
1,174 Reviews
Call Dealership (804) 887-2834
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8710 West Broad Street

Richmond, VA

23294

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Showing 1,174 reviews

February 10, 2024

I bought my car from Midlothian BMW but Richmond BMW has been nothing but amazing to me and definitely look out for the customer More

by Jenningsm804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Sevice Dept
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February 10, 2024

I drive over and hour and past another BMW dealership to only use Crown Richmond BMW on West Broad for all service needs on my 2 BMWs. Mike Stevens is the best! In a world of distrust it is nice to have a s More

by Sean H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stevens
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February 07, 2024

Great salesman. Made sure I got what I wanted. Was very helpful and knew a lot about bmw’s More

by Mona
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Bottoms
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February 06, 2024

This dealership has nothing exceptional. There were no status updates, even when the car was too be kept over night and they could not get parts. No loaner offered at first. When I informed More

by ritesh.rits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas
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Feb 09, 2024 -

Richmond BMW responded

Thank you for your review. We're truly sorry to hear about your disappointing experience at our dealership. Providing exceptional customer service is our top priority, and it's clear that we fell short of meeting your expectations during your recent visit. Your feedback is invaluable to us, and we apologize for any inconvenience caused by the lack of status updates and the delay in offering a loaner car. We would like to speak with you further, if you would please contact me at your convenience. JR Reihl, General Manager, 804-346-0833

Helpful
February 06, 2024

Great dealership experience. Up front pricing, no hidden fees, and prompt, friendly service. Overall, a very efficient buying process. More

by Bill White
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
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February 04, 2024

Josh in service took really good care of me. He kept me updated on the status of my car, explained the diagnosis so I could easily understand it and worked with the technician to finish my car u More

by JTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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January 28, 2024

I was thrilled with getting my car back. The service guy, Josh, was great to work with and my car runs great. More

by mark.vicky.mitchell
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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January 24, 2024

Friendly, professional and courteous. However, still having issues with check engine light coming back on after recall service More

by Mwright1905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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January 24, 2024

Friendly, courteous, very helpful, and accommodating. The service area waiting room is clean and comfortable. More

by ebcallahan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Pearson, Allen Grim
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January 23, 2024

BMW have consistent and excellent customer service. The staffs are helpful and they assist you well. More

by lenniemejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Va
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