Richmond BMW

The service that I received was above and beyond. The employees were friendly and welcoming. I was kept updated on the service. I felt taken care of through the entire experience. The employees were friendly and welcoming. I was kept updated on the service. I felt taken care of through the entire experience. More

James Crast was AWESOME! The entire process was smooth and professional!James was very attentive and ensured that we got exactly what we wanted. He even gave us a class on so The entire process was smooth and professional!James was very attentive and ensured that we got exactly what we wanted. He even gave us a class on some of the features. I would recommend him for any potential buyers. Great Job! More

Great service! Mike in service was professional and worked hard to make sure our needs were met. Great experience! Mike in service was professional and worked hard to make sure our needs were met. Great experience! More

This was my third purchase and each time I used Lazarus as my sales person. He is absolutely outstanding, listens to what you want and then brings you the perfect car. The finance team was very helpful, ef as my sales person. He is absolutely outstanding, listens to what you want and then brings you the perfect car. The finance team was very helpful, efficient and clearly explained all the paperwork. Thank you to the entire team! More

Jacob Shively is top notch he’s a young sales rep who is really learning the products and excellent with the tech really learning the products and excellent with the tech More

Keira and Matt were wonderful to work with. From providing me the details of the car to the test drive to signing the documents, they were thorough, thoughtful, and thankful. I will be back! From providing me the details of the car to the test drive to signing the documents, they were thorough, thoughtful, and thankful. I will be back! More

Excellent customer service! My service advisor Rachael Grinnell, provided excellent service following up and over all communicating required repairs and estimates. More import My service advisor Rachael Grinnell, provided excellent service following up and over all communicating required repairs and estimates. More important, Rachel had a great attitude listening to customers needs. More

Great experience buying my first BMW! Steve Lerner treated me like a rock star! Thanks for the excellent service. Steve Lerner treated me like a rock star! Thanks for the excellent service. More

We received excellent services as always! They were very patient to explain all the details to us. They were very patient to explain all the details to us. More

I thought I was finally getting back on the right footing with this dealer, and my advisor, Tom Gemellarmo has been excellent my past two visits, but it seems we are back to square one because of his colleag with this dealer, and my advisor, Tom Gemellarmo has been excellent my past two visits, but it seems we are back to square one because of his colleague who checked me out the other today. Instead of asking who I was, he decided to assume that a random car belonged to me, and proceeded to say that it was because I looked like one of his customers. I am African American, this happened on Juneteenth of all days, so I am very curious to know exactly what he meant by that. Tom Gemellarmo has been excellent, and it is such a shame that his colleague had to tank my entire experience More