Richmond BMW

Josh in service took really good care of me. He kept me updated on the status of my car, explained the diagnosis so I could easily understand it and worked with the technician to finish my car u He kept me updated on the status of my car, explained the diagnosis so I could easily understand it and worked with the technician to finish my car up efficiently. I appreciated all the communication and helpful videos he sent showing me what was the issue. I definitely recommend Josh and BMW of Richmond for your service needs. More

I was thrilled with getting my car back. The service guy, Josh, was great to work with and my car runs great. The service guy, Josh, was great to work with and my car runs great. More

Friendly, professional and courteous. However, still having issues with check engine light coming back on after recall service However, still having issues with check engine light coming back on after recall service More

Friendly, courteous, very helpful, and accommodating. The service area waiting room is clean and comfortable. The service area waiting room is clean and comfortable. More

BMW have consistent and excellent customer service. The staffs are helpful and they assist you well. The staffs are helpful and they assist you well. More

Courteous, friendly, knowledgeable, prompt, diligent, patient, helpful, willingness to help, careful explanations, understanding customer needs and wishes patient, helpful, willingness to help, careful explanations, understanding customer needs and wishes More

Josh Fogg is a wonderful Service Manager! Very personable and knowledgeable. He advises you of all services done. Very personable and knowledgeable. He advises you of all services done. More

Kris was great to work with and very knowledgeable of all the features the X7 had to offer. the features the X7 had to offer. More

Nick Nadolski was my technician. He made sound recommendations for servicing my car and provided outstanding work. He made sound recommendations for servicing my car and provided outstanding work. More

They were friendly, handled everything we needed in a timely and respectful manner. Our salesman as well as all of the staff is very professional. timely and respectful manner. Our salesman as well as all of the staff is very professional. More