Richmond BMW

Bought MCS-03 at this dealership. After 90,000 miles and relatively bad experience at two other Washington Area MINI Dealerships, I decided to come back to Richmond (well worth the 90 mile trip from Arlingt relatively bad experience at two other Washington Area MINI Dealerships, I decided to come back to Richmond (well worth the 90 mile trip from Arlington VA) to obtain honest and affordable service on my Cooper-S. I also own 328 BMWxi, and intend to have it serviced here. More

Car purchased 2010 BMW 328I.... Steven Lerner is Very Car purchased 2010 BMW 328I.... Steven Lerner is Very helpful with us. he almost spend a full day for purchasing the car and walking through all opti Car purchased 2010 BMW 328I.... Steven Lerner is Very helpful with us. he almost spend a full day for purchasing the car and walking through all options in car and he also set me up with Road side assistants and Bluetooth pairing with my phone.. When we purchase the car mats were not there and manuals as well.. he note down those and informing us once in a week about those saying he didn't forget those as soon as he has it he posted them to us.. He is really very helpful to us and very friendly.. Thank you so much for you support and i 100% recommend to buy ur car in this dealership and ask for Steven.. Only thing i recommended is the dealer ship should hold some snacks in stock on in vending machine or so.. More

Steve spent a lot of time explaining the leasing package, but I ultimately decided to repair my car instead of leasing a new one. He was patient, amicable, and knowledgeable. If I decide to lease a car, I wi but I ultimately decided to repair my car instead of leasing a new one. He was patient, amicable, and knowledgeable. If I decide to lease a car, I will seek him out. More

From the minute I walked into the dealership, it was a great experience. The rep's were very polite and professional. I knew from the minute I was approached, I was buying a car from this dealer. Great ca great experience. The rep's were very polite and professional. I knew from the minute I was approached, I was buying a car from this dealer. Great car and quality service was key for me. Thanks BMW of Richmond. More

Took me in same day with no appointment and serviced my vehicle while I waited. BMW of Richmond always delivers fast friendly and quality service. vehicle while I waited. BMW of Richmond always delivers fast friendly and quality service. More

This was my first MINI purchase and the sales team at crown MINI lead by Young the sales manager was amazing! The entire sales force got involved in helping me make a decision on a new MINI that was righ crown MINI lead by Young the sales manager was amazing! The entire sales force got involved in helping me make a decision on a new MINI that was right for me. Anja, Tim, Brian and Drew teamed up to provide a wonderful experiance. I was in the showroom for almost seven hours, drove multiple cars and was given a great deal of helpful insight into which MINI might best fit my needs. One employee (Drew) even volunteered to pick up another employees (Anja) son from school so that she could continue to focus on helping me with my purchase decision. I came to the dealership from 2 hours away to specifically buy one car I had seen on the internet. I ended up buying a different and LESS expensive MINI based on guidance from the sales team as to what would best fit my needs. The fact that the customer preferred pricing is already set with the best discount built in to the price allowed me to not worry about hagling for a lower price and let the energy of the visit be focused on getting the right MINI. Thank you Anja and Tim for all your guidance with that decision. Even Frank in the financial services department was great to work with explaining my lease in great detail and not rushing me with decisions related to my lease. Overall a great experiance. The two hour drive (each way) was well worth it and I am a customer for life. More

Brought my car in for an oil change and replacement of 2 front tires. Joshua was very helpful and friendly during my check-in. He walked out with me to check my front tires and recommended I also get an ali front tires. Joshua was very helpful and friendly during my check-in. He walked out with me to check my front tires and recommended I also get an alignment after changing out front tires, so they wear evenly. This is my second service visit to Richmond BMW and both times I have been impressed with the services provided. More

Mr Brown is an excellent salesperson because he cares about his customers. He wants his customer to be happy with the purchase and is patient and listens to the customers needs. Highly recommend seei about his customers. He wants his customer to be happy with the purchase and is patient and listens to the customers needs. Highly recommend seeing Christian Brown and visiting Richmond BMW More

Steve Lerner was extrememly helpful during the purchase of my used Mini. He listed to what I was looking for in a car and found the right one for me. Once the car was selected he spent time with me going o of my used Mini. He listed to what I was looking for in a car and found the right one for me. Once the car was selected he spent time with me going over the features and controls - I have never had a sales person do that for me. He even helped me program my bluetooth to voice activate call my husband. Steve was very polite and professional. He & the staff at BMW were respectful of my time and no point did I ever feel rushed or ingnored. Frank Sorenson, who did my loan paperwork, was very patient when after printing out the majority of the paperwork I changed my mind on the down payment and he had to re-do it. Overall the experience was wonderful and I will buy another car from Steve and Richmond BMW. More

Steve was excellent. He helped my wife confirm her choice of a Mini Cooper. Nancy followed through with excellent instructions and followup. It was a wonderful experience and my wife is in love with her MINI of a Mini Cooper. Nancy followed through with excellent instructions and followup. It was a wonderful experience and my wife is in love with her MINI. I think I have some stiff competition. Thanks for all you do!! More