Richmond Ford Lincoln

Purchased new vehicle in November 2013 Chris Burnette Purchased new vehicle in November 2013 Chris Burnette was an exceptional salesman from the moment we first contacted him about our desire for a new Purchased new vehicle in November 2013 Chris Burnette was an exceptional salesman from the moment we first contacted him about our desire for a new 2014 Ford Taurus LTD to the moment we drove off with our new vehicle about 8 weeks later. In every dealing my husband and I had with him, whether it was via phone, email, or face to face, Chris was professional, cordial, and eager to assist with whatever question or issue we brought to him. Chris is obviously very knowledgable in his field, proof of which was demonstrated in the easy manner in which he transferred workable/usable knowledge for operating all the gadgets in our new car. He seemed genuinely delighted for us as we prepared to drive off in our new car. I would highly recommend both Chris Burnette and the dealership to any of my friends or contacts. Both the dealership and this salesman understand the true meaning of customer service at its finest. With much appreciation, Joyce A. Ford More

The service we received working with Jack was excellent. He found the perfect car for us and really listened to what we were looking for. Daryl was great also. He found just the right financing plan and whe He found the perfect car for us and really listened to what we were looking for. Daryl was great also. He found just the right financing plan and when we changed our mind on an option he fixed it the next week. Mark helped us pick the best way to protect our car with armor all. More

3rd vehicle purchased @ this location. Came in because of Chris but John & Daryl did an outstanding job!!! They had the vehicle I was looking for @ the right price & were very fair on the trade. The financin Chris but John & Daryl did an outstanding job!!! They had the vehicle I was looking for @ the right price & were very fair on the trade. The financing through Ford was outstanding. The overall buying experience @ this location has been nothing but excellent & if or when I make another vehicle purchase it WILL be from this dealership. More

I was so nervous about getting a car but these three gentleman made me feel at ease. They made jokes and kept the refreshments comming for my guests. I was laughing the whole time even thoughI was wai gentleman made me feel at ease. They made jokes and kept the refreshments comming for my guests. I was laughing the whole time even thoughI was waiting to see if I was approved, of course I was. Chris the best financial man in the world took time to give me great pointers and keep my payments reasonable. Thanks guys for making this a painless experience. More

I hate buying a car!!!! I feel so anxious, but John Spencer put us at ease and it was actually an enjoyable experience. Offered beverages while waiting for the financial officer and had excellent conve Spencer put us at ease and it was actually an enjoyable experience. Offered beverages while waiting for the financial officer and had excellent conversation. Would feel comfortable having him over for Thanksgiving dinner, That is a first for me! The car was wonderful and clean as a whistle. Everyone was a pleasure to work with. More

We had a very positive experience. Ryan was patient and informative regarding the cars and the differences between them. I appreciate him locating 'our' car at another site and bringing it to our location. informative regarding the cars and the differences between them. I appreciate him locating 'our' car at another site and bringing it to our location. More

Had a very good experience in purchasing our Ford Edge. Our experience with our salesman Ryan Carroll and sales manager Steve Swift was a positive experience. I would definitely recommend them. Our experience with our salesman Ryan Carroll and sales manager Steve Swift was a positive experience. I would definitely recommend them. More

Great experience !!! This is the second vehicle that we have bought from Ryan in TWO months. He is a friendly, easy to work with and NOT PUSHY !!! He helps you get exactly what you want. We are goin have bought from Ryan in TWO months. He is a friendly, easy to work with and NOT PUSHY !!! He helps you get exactly what you want. We are going to buy all vehicles purchased in this family from Ryan and ONLY at Richmond Ford. You make purchasing a car or truck a Great experience ! More

Richmond Ford is a friendly place, and Chris is a friendly, knowledgeable guy, but more important he listened to what I was looking for and worked with me. I am very pleased with my new Explorer and friendly, knowledgeable guy, but more important he listened to what I was looking for and worked with me. I am very pleased with my new Explorer and highly recommend Chris and the team at Richmond Ford More

I am writing this review because my husband and I were at the 4600 West Broad location on Monday evening about 6pm to look at a few used cars. My husband, Thomas Chase, had purchased a used vehicle from this the 4600 West Broad location on Monday evening about 6pm to look at a few used cars. My husband, Thomas Chase, had purchased a used vehicle from this location and from CODY BARR about 8 months ago, but it was totalled in an accident a few weeks ago. Thomas wanted to return to Richmond Ford at 4600 West Broad because he received such wonderful service last time from CODY BARR and DARRICK JONES. When we arrived, CODY was busy with another customer, but Thomas wanted to wait on him due to the past history he had with him. A few minutes later CODY was assisting us as we looked around for another used car. We told him the price range and he went to work for us. While we waited on him (when we first arrived) we saw 2 cars we were interested in, so we informed him and he immediately got the keys to both cars and let my husband test drive both of them. The entire time we were there, CODY BARR was pleasant and friendly to both of us. Several other employees came up to my husband and spoke to him because they recognized him from before. A few of them even hugged him! We were offered drinks and snacks while we waited and everyone we passed smiled and/or spoke to us. We have never had such great service and we were made to feel like old friends instead of desperate customers. After dealing with CODY, we were sent to the Finance guy, Darrick. He also shook our hands and spoke to Thomas about something they talked about the last time he was there. Wow! This was very impressive to me. DARRICK actually remembered the conversation they had 8 months ago. We could go on and on, but all we really wanted to say was the SERVICE from CODY and DARRICK was great. Also, I believe that it was Chris Southworth that made our deal final, meaning he was the man who said YES to our price and other things. Thanks to EVERYONE involved for the EXCEPTIONAL SERVICE which started with CODY and continued until we left a few hours later when Thomas drove off in the vehicle he wanted. Again, the friendly service is what brought my husband back and has made me want to become a Richmond Ford customer, too. God Bless You All, Thomas and Theresa Chase More