Richmond Ford Lincoln

This was my first time buying a car on my own (my dad did go with me for support and help) and also the first time my family has bought a car outside of a dealership we were familiar with. My grandfather wo go with me for support and help) and also the first time my family has bought a car outside of a dealership we were familiar with. My grandfather worked for Ford at another dealership for 50+ years and that dealership has since closed down. So we always had "family" treatment there and a discount. This experience was just as good if not better than what we were used to. Chris was so helpful in finding the perfect car for me and helping me make sure it was right and had the options i was looking for, but that was also in my price range. John handled finance for me and he was also beyond helpful and made sure i understood everything that was going on and what i was getting with my vehicle. My dad and i were both VERY impressed with the service and the dealership. He and my mom will be picking Richmond Ford to go to when they get a new car this fall. I cannot recommend this location enough! More

FIRST A DISCLOSURE I got an email to post here, but FIRST A DISCLOSURE I got an email to post here, but this is a genuine testimonial. Bought a Sport Trac and had a great experience. Sales FIRST A DISCLOSURE I got an email to post here, but this is a genuine testimonial. Bought a Sport Trac and had a great experience. Sales sought to understand my needs first. Knew product inside and out. Balanced negotiation on trade in. Excellent understanding of my needs and patience to find the right vehicle. On site stock not quite right color or spec. "Here, take it home for the evening and see what your family thinks." Think I'll pass, but boy it's close. Phone call "What about this, just unloaded?" Just the right mix of info and promo, but never crossing the line into pressure.... So I contrast with my experience buying a car for my wife. Audi. Fantastic vehicles. Already bought 3 (for me). Opportunity to cement lifelong relationship? Value zero. Basically, a screw you it's all about me; I have the product so why do I need to try. Felt like a teenager trying to buy a condom. Shame really, because I just love their cars! Lexus. "sorry all out salesmen are attending an internal meeting" Enough said. Volvo. "we can get you a quote in 2 days, cause Barry has Tuesday's off" (though I did buy a Volvo because of sales lead and my wife is a V girl. I'm not making this up! Anyway. Go to this dealer. Meet Taft. Have a different car buying experience! First time I've been treated as an adult. Nice! More

Not only did they take care of my oil change in speedy time, the follow up was fantastic after my service and I absolutely love the Owner's Advantage Program b/c my next oil change will be free!!! Who doe time, the follow up was fantastic after my service and I absolutely love the Owner's Advantage Program b/c my next oil change will be free!!! Who doesn't love great service and great rewards?!?! THANKS! More

George was a pleasure to work with. He is the first car salesman that I have had in a while that actually listened to what I wanted and had to say to ensure the car he sold was the best fit for me. I woul salesman that I have had in a while that actually listened to what I wanted and had to say to ensure the car he sold was the best fit for me. I would completely recommend him and the staff at Richmond Ford to anybody who was looking for a new vehicle. More

i purchased my ford taurus wagon from taft cameron and i have all of my service work done with lee poore. every experience i have had there has been nothing but the best. they get you in and out very quic have all of my service work done with lee poore. every experience i have had there has been nothing but the best. they get you in and out very quick. the sales experience with taft was also nothing but the best. i would highly recommend anyone to buy their vehicle and have all of their service work done at richmond ford. More

I recently needed a parking lamp assembly and a wiring harness for the my for my 2004 Mustang GT. This car is my prize so I am picky about what I buy and who works on my car. When I arrived at the Richmon harness for the my for my 2004 Mustang GT. This car is my prize so I am picky about what I buy and who works on my car. When I arrived at the Richmond Ford Parts counter I was greeted by a very nice man named Ethan. He welcomed me to Richmond Ford and asked how he could be of service to me. His smile and friendliness told me he really wanted to help me. He was not in a hurry to rush me in and out and listened to my story about why I needed the part as he looked up the part in his computer system. He apologized and said he had the lamp assembly but was out of stock on the wiring harness. He assured me that he could order the part and have it there for me the next day. I was doubtful that he really could have the part the next day and I was sure I would have to call several times but he surprised me. The very next day he called me and told me the part was there and he would look forward to seeing me. I went back to the dealership and Ethan met me with the part in hand. He also suggested that their Quick Lane could install this for me in about 30-45 minutes. I agreed so Ethan called Mr. Taylor and within 45 minutes I was out the door with everything installed and working properly. This was a great experience for me. I plan to continue doing business with Ethan and Richmond Ford for all my future parts and repairs. More

What a transformation! The new owner has completely transformed it! I have known of the richmond ford dealership for quite some time now, I was in to buy a new car about fifteen years ago and was not transformed it! I have known of the richmond ford dealership for quite some time now, I was in to buy a new car about fifteen years ago and was not at all impressed by what I found, rude salesmen and a shabby place. BUT I've heard many good things about the dealership lately and have been impressed by their new owner's (Ron Kody) appearences on television and their support of the community, and breast cancer, SPCA and other charities. I was in the market for a new edge and decided to try them out. WHAT A DIFFERENCE, I was greeted immidiately by a polite salesmen, who was not pushy or overbearing, allowed to test drive a car (resulting in 40 dollars to the breast cancer fund) and spent some time learning about the vehicle. The inside of the dealership was impressive with a nwe waiting area, free refreshments, and there was even a place for my (although adorable)quite exciteable four year old to play. And when he attempted to run down a hall he ran directly into Mr. Kody (the owner) Mr. Kody laughed introduced himself to my son and I and was very kind and professional. I wish all car dealers were like this one. More

The last 2 vehicles my husband and I have purchased (a 2008 F-150 and 03 Jeep Liberty)were from Richmond Ford, so when they were BOTH in need of body repair, the natural choice was their body shop. Our tr 2008 F-150 and 03 Jeep Liberty)were from Richmond Ford, so when they were BOTH in need of body repair, the natural choice was their body shop. Our truck was keyed from tail light to headlight when it had less than 400 miles on it. The first thing that goes through your head is its not gonna be the same as when you first bought it. We were obviously very upset but were immediately at ease as soon as we walked in the Body Shop office. Everyone in that office, Les, April and Ed specifically, were absolutely wonderful. They explained the process and kept us informed on the status of the repairs. When we picked up the truck, Les came out and went over the entire estimate and went over everything that was done in great detail. The work was beautifully done - you can't even tell the side of the truck has been repainted. A month or so later, my Jeep was hit. When I called to let them know what happened and that I was bringing the Jeep in, the first thing April asked was if everyone was okay and made sure my family wasnt hurt. Again, I felt at ease. Once the insurance company came out and wrote the estimate, Les called and went over the estimate with me and let me know what was going to be done. I was updated regularly with the status and when I picked it up, I was ecstatic. It looked great!!! I must say, everytime you walk in the their door, you are greeted with a smile and treated like famiy. April is a sweetheart, Ed is so very helpful and Les helps you realize that everything is gonna be alright - he takes care of everything. Les, April and Ed took what would generally be a bad experience and made it quite pleasant. I will recommend this shop to anyone and everyone I know. More

Awesome customer service! I visited a couple different dealerships and I can say confidently that no one gives customer service like Richmond Ford. I would recommend them to any and all of my friends and dealerships and I can say confidently that no one gives customer service like Richmond Ford. I would recommend them to any and all of my friends and family. They really take good care of their customers. More

We recently purchased a preowned 2007 Explorer from Scott Timberlake at Richmond Ford. The experience was very pleasant. We have 4 children and Scott listened to our needs and found the perfect vehic Scott Timberlake at Richmond Ford. The experience was very pleasant. We have 4 children and Scott listened to our needs and found the perfect vehicle for us. We purchased a certified vehicle which came with additional warranty coverage and a really low interest rate. We were able to get, what we consider, new vehicle rates on a preowned vehicle. We couldn't have asked for better service and highly recomend Richmond Ford when you are considering another vehicle. More