Back

Richmond Ford Lincoln

Richmond, VA

4.5
1,262 Reviews

4600 W Broad St

Richmond, VA

23230

Directions

By Type

Showing 1,262 reviews

September 02, 2008

Our new Explorer had some touch up work needed on the roof. More than likely it came from the factory with the defects. Consider the location (roof) they did about as good as anyone could do. We were More

by kenmartin23220
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Les in the Body Shop
August 28, 2008

Since I am a female, sometimes it is very intimidating to bring your vehicle in for service or to be diagnosed for a problem. I had a noise in my rear end of my vehicle(Explorer). I called the service dept. More

by cuegirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty Austin
August 27, 2008

I needed to get my car inspected and was in the downtown area of Richmond near Broad and Staples...someone had told me Richmond Ford services vehicles other than Ford so I decided to give it a try! What a p More

by alyah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Kody, Deni Dennis, Jeff Jessee, Ron Kody, Jeff Jessee
August 26, 2008

I went to richmond ford to look at a new truck. I was looking for a base level truck, but they still treated me as if I was looking for the most expensive thing on the lot. The were very patient with me More

by Harley4homer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
taft cameron
August 26, 2008

Ford certified pre-owned vehicles are the best value in today's market. The service and financing is the best of any dealer I have dealt with. I am totally satisfied with the total experience of doing bu More

by rosdyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
6
August 25, 2008

Last month my son wrecked my truck for the second time this year. The first time it went to a differnt shop but this time they towed it into richmond Ford. I got to say that the service was really good. T More

by lainierf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April and Mr Less, April Bush
August 25, 2008

I recently went to Richmond Ford for their Quick Lane service. I was greeted by Kevin who was very efficient and friendly. I was treated as a guest, not a number, and was kept informed of what was happ More

by kelsdablondiegrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
August 25, 2008

My experience with Richmond Ford was wonderful! Friendly, knowledgable salespeople and to top it all off, I got to meet Ron Kody,the owner! I would recommend Richmond Ford to anyone who is shopping for a new More

by erin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taft Cameron /Ron Kody, Ron Kody
August 22, 2008

We are very picky people in general. Our employment sometimes involve life your death situations. So we tend to look for detail oriented people to work with. Richmond Ford listened to what we wanted More

by kenmartin23220
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sale Staff, Ron Kody
August 22, 2008

It is very rare that I will provide the top rating to anything as I always feel there is room for improvement. However, over my 20 + years of dealing with Richmond Ford, I can honestly say they do improv More

by DEBSHEREE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Poore
...
126