Richmond Ford Lincoln

Chris you are the Man! It was done wright fun buying the 2022 GT Mustang from you and Richmond Ford. Never have had this much fun in a car purchase! Up front with everythin It was done wright fun buying the 2022 GT Mustang from you and Richmond Ford. Never have had this much fun in a car purchase! Up front with everything, never any dought in my mind as far trust goes. I will with out a shadow of dought, be buying my next Mustang from you and Dino and Richmond Ford. More

Walked in not knowing what to expect but really needed a vehicle. I’m hooked me up with more than I ever expected and for a great price. Got a 2017 Ford Explorer for a great deal. Thanks MO! vehicle. I’m hooked me up with more than I ever expected and for a great price. Got a 2017 Ford Explorer for a great deal. Thanks MO! More

Went in 5/14/22 for my complimentary state inspection that comes with the purchase of a new vehicle. Had a 830 appointment. This isn't my first time. I've been taken advantage of in the past so I look th that comes with the purchase of a new vehicle. Had a 830 appointment. This isn't my first time. I've been taken advantage of in the past so I look things over before I take my vehicle in. One thing I pay particular attention to is the wiper blades. I,ve been had by the old your wipers need to be replaced because they are torn trick before. I check every time before I get an inspection. I keep good blades on my vehicle's if they streak at all I'm replacing them. The blades on my car where the expensive beam type. Less than a year old. Drove there in a light rain wipers working perfectly no streaking no tears I checked. After waiting over an hour and a hafe for a scheduled state inspection our girl comes out and says everything looks great but your wipers need to be replaced because they are torn. I'm beyond furious. I had them put a rejection on it no way I'm paying them to replace wipers they ruined. I checked when I left with my rejection sticker 3 out of the four ends now have tears. Everyone was very nice and service director Corey tried to smooth things out assuring me they would never employ someone who would do something like that. BS. So be aware check your blades before you get your inspection you might be next. I got my replacement blades from Advanced down the street. As they had to be replaced now that they had 3 tears that weren't there when I arrived. Don't be fooled your free inspection comes at a cost. I'll happily pay my local shop for now on. Corey gets 1 star from me. While he was very respectful and friendly. He injected himself into the situation. I didn't ask to speak with him. Him constantly telling me what happened didn't happen did not help. What he couldn't seem to get or acknowledge is that someone might actually check there blades for tears before bringing in there vehicle. I guess he expects people to keep falling for the same old trick. You can't smile your way out of it. My only expectations are honesty, integrity, and quality work. More

I called to track down some parts on a Saturday for one of my companies vehicles. My call was taken by Steve and was extremely pleasant from the beginning. I was looking for a very small but significant pa of my companies vehicles. My call was taken by Steve and was extremely pleasant from the beginning. I was looking for a very small but significant part for a diesel truck. I tried to explain the one part of thousands that make up the engine components. He tried looking and the parts he thought I was referring to weren't the ones his system showed. He emailed me diagrams to help figure it out while continuing to be extremely patient and kind. I realized I was only a few miles from them so I went by. Upon speaking with Steve, he showed me he was determined to figure it out. After a few minutes of looking at different diagrams, we were able to locate the items I needed and they had them in stock. He was very patient, pleasant and beyond professional. I would definitely refer and use them again when I need help and parts. Thank you! More

Had a great time with Chase Meredith,very good job he did selling me a new truck,hope my friends look him up for a new or used car or truck, he was top notch selling me a new truck,hope my friends look him up for a new or used car or truck, he was top notch More

My Name is Kenny Doustout I came up to Richmond Ford to check on the Bronco I have on order and meet Mrs Kody she was so nice I felted like I was part of the ford Family. Back yrs ago I worked for Fayfiel check on the Bronco I have on order and meet Mrs Kody she was so nice I felted like I was part of the ford Family. Back yrs ago I worked for Fayfield Ford in the parts dept now they are Bill Talley. Thanks Mrs Kody for helping me that day when I get my 2 Door Bronco I will take you for a ride. More

Plenty of appointment availability, great , non-pushy , candid conversation about car options and financing. They matched carmax quote for trade-in and certainly lowered rate compared to competitors. candid conversation about car options and financing. They matched carmax quote for trade-in and certainly lowered rate compared to competitors. More

I had the pleasure to meet Chris Jones who assisted me in repairing my hatch! repairing my hatch! More

I had the pleasure to deal with Chris Jones in the collision department. He was amazing. collision department. He was amazing. More