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Richmond Ford Lincoln
Richmond, VA
1,260 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 31, 2017
Best experience ever!!! Alan Tuck made the car buying experience easy. He is the best and I love the fact that he calls after you have bought the car to see how things are go Alan Tuck made the car buying experience easy. He is the best and I love the fact that he calls after you have bought the car to see how things are going. Alan is the best!!!! More
by Canditaylor
Employees Worked With
Alan Tuck
Helpful October 31, 2017
Richmond Ford Lincon is a very professional And friendly Dea Richmond ford Lincon is a professional & friendly dealership. They make it their business to make sure you are completely satisfied 100 % . They tre Richmond ford Lincon is a professional & friendly dealership. They make it their business to make sure you are completely satisfied 100 % . They treat each & every customer as if they were the only one in the whole building. Rolled out their red carpet for the pictures More
by Customer
Employees Worked With
Quimany Tillery
October 30, 2017
Great experience before, during and after the sale Really great experience working with Quimany "KeKe" Tillery and the RIchmond Ford staff. My wife and I wanted a Mustang GT and were interested in a pr Really great experience working with Quimany "KeKe" Tillery and the RIchmond Ford staff. My wife and I wanted a Mustang GT and were interested in a preowned vehicle. We looked at all the Ford dealerships in the Richmond/Midlo area but didn't have much luck finding what we wanted, that was until we went to Richmond Ford. Richmond Ford had the car we wanted and worked hard to make the deal happen. Everyone involved from KeKe, to the sales managers, to the finance dept. and to the sevice dept worked seemlessly to put a deal together to our satisfaction. There were only 2 minor issues with the car that needed to be addressed after the sale and as usual, the service dept. stepped up and delivered excellent service. My experience was really positive. More
by K. Goodman
Employees Worked With
Quimany Tillery
October 30, 2017
2017 Ford ExplorerXLT Dino and KeKe provided excellent customer service and went above and beyond for helping me and my husband find a car that met our needs. I have been Dino and KeKe provided excellent customer service and went above and beyond for helping me and my husband find a car that met our needs. I have been a loyal customer at Richmond Ford and they have never disappointed me. Great job! More
by TracyK
Employees Worked With
Mike Serpico, Dino Faupel, Quimany Tillery
October 27, 2017
Very professional word is their bond work to please customer I'm from out of state and I contacted the sales department about a use Range Rover. Immediately they treated me with much respect and dignity. I was I'm from out of state and I contacted the sales department about a use Range Rover. Immediately they treated me with much respect and dignity. I was applaud with this. The sale started then however they worked with me in every way possible in a very short time to make my wish come true Thanks to the entire Richmond Dealership / Sales Department Michael Joyner More
by Wishiponastar
Employees Worked With
Stephanie Riggsby, Dino Faupel, John Seal, Vinnie Ingarra, Devin DeBry
October 26, 2017
Couldn't have asked for a better salesman I bought a 2017 Ford Escape from Chris Burnette at Richmond Ford last month and would recommend him to anyone looking to buy a vehicle. Chris worked I bought a 2017 Ford Escape from Chris Burnette at Richmond Ford last month and would recommend him to anyone looking to buy a vehicle. Chris worked diligently to help me find the vehicle that fit my requirements and my budget. His customer service was superb. He paid attention to every detail and provided lots of good information to help me make my decision. I also worked with Vinnie Ingarra on the financial end and he was also very accommodating and thorough in working out the details. I am a repeat customer and regularly recommend Chris and the team at Richmond Ford. Great job! More
by margaret kelland
Employees Worked With
Chris Burnette, Vinnie Ingarra
October 26, 2017
Horrible Experience. I found a Lincoln Navigator through Capital One's Navigator and was approved for financing the vehicle online. I live in Lynchburg which is a two and I found a Lincoln Navigator through Capital One's Navigator and was approved for financing the vehicle online. I live in Lynchburg which is a two and a half hour drive 1 way. I called and set up and appointment to go see the car the next day.I arrived to see and test drive the vehicle, Prior to the test drive I plugged in a blue tooth ODBII to check if there were any recent engine codes. The code on the ODBII came back with P0420 OBD-II Trouble Code: Catalyst System Efficiency Below Threshold (Bank 1) P0420 code means that either the upstream or downstream oxygen sensor in the catalytic converter is not working. Asking if that had been an issue that had been resolved or could be resolved I was assure it wouldn't be a problem. Happy with the reassurance my wife and I signed the paperwork and again brought up the issue with the P0420 error code, and again told not to worry I was purchasing the 3 year 36K mile warranty as an extra an any problem to let them know. We drove the car off the lot heading home after 9 hours at the dealership, and less than 30 miles down the road the check engine light comes on. So again I pulled out the ODBII rader and now find the multiple engine codes are showing. The next morning Tuesday the 11th I call to set-up an appointment with the service department, the earliest that I can get an appointment is that following Friday the 20th at 8:30 am. (again a 2 and 1/2 hour drive 1 way). I drop off the vehicle and am told that we would get an update on when the vehicle would be ready to come pick up. Staying in the Richmond area, hoping that the vehicle would be done that day we waited. At 11:30 am I call back to get an update on the vehicle and am told that the thermostat and both catalytic converters need to be replaced and told that the vehicle would not be ready that day and we could go back to Lynchburg. Monday the 23 rd rolls around and at 9:30am I call Caitlyn the Service agent handling the vehicle that she was waiting on approval from the warranty department so she could order parts. Again around 1:30 pm I call again to get an update on the vehicle, and again was told they are waiting on approval and could not order parts until they were paid for. Tuesday morning rolls around and again I call to get a status update on the vehicle and still no approval or denial on being able to order parts. But that the Thermostat was covered by the warranty but having and issue covering the catalytic converters. I asked specifically "Can you assure me that I will be able to pick up the vehicle by Friday", and was told Yes. At that time my wife called the sales lady and manager and John in the finance department to find out what the problem was, Now Wednesday rolls around, Still having to call Caitlyn to get an update on the vehicle, I am told that she still didn't have an approval or denial, but that there was no way the parts could be ordered and done by Friday. I decided it would be best to drive another two and a half hours to pick up the vehicle and I would be there by 6:30 pm. I arrive at the dealership were Caitlyn had me the keys to the Navigator, and as I look around I don't see it. Caitlyn's response is hit the emergency horn and you will find it. Well pushing the button and no noise, the Navigator was not even in that parking lot. A few minutes later she pulls the vehicle around the building and we load our stuff in and have a talk with John about why this is going on. The response is that he can order some cheaper aftermarket catalytic converters and have them shipped to me at his cost and I would have to find and pay someone to put them on all I would have to do is give him a credit card number. As we leave the dealership and start heading home I notice the temperature gauge is still on cold 20 miles down the road and call Caitlyn back to see why the warranty work on the thermostat was not done, her response was that it was all on one ticket and it was all or nothing. I feel as though I have been deceived from the start, and will be giving the Attorney Generals office a call to file a complaint and file a disciplinary complaint with the Department of Motor Vehicles. More
by Ryan Williams
Employees Worked With
Dino Faupel, JoAnna Wilson, Caitlyn Marshall, John Seal
October 26, 2017
Awesome sales and finance I took my stepson to find his first good car after visiting 8 different dealerships he found the car he loves and the salesman Alan Tuck was very eas I took my stepson to find his first good car after visiting 8 different dealerships he found the car he loves and the salesman Alan Tuck was very easy to work with, he made sure he understood everything about buying this car and spent a lot of time setting up his phone and GPS and other things all in all awesome experience. More
by joekez
Employees Worked With
Alan Tuck, Vinnie Ingarra
October 21, 2017
Purchase a vehicle from an experienced and informative group Cody worked with me showing me multiple vehicles in helping me determine what suited my needs most. After looking at a few other places and negotiatin Cody worked with me showing me multiple vehicles in helping me determine what suited my needs most. After looking at a few other places and negotiating the price I went ahead purchasing from him. He was very polite to me and my significant other along with being knowledgeable and patient working with us through a multitude of questions. Once finishing the paperwork he showed me to my vehicle and ended up personally making sure it was as clean ask military standard would accept. Overall I had a really good experience, I feel like I received a great deal along with coverage for the vehicle, and am happy with my Ford Explorer. More
by Cody Smith
Employees Worked With
Cody Barr, Dino Faupel, John Seal, Matthew Carpenter
October 20, 2017
great Service Bought multiple cars here always make you feel important great customer service ! Referred 2 friends so far that bought new cars Darryl Jones and Lamo Bought multiple cars here always make you feel important great customer service ! Referred 2 friends so far that bought new cars Darryl Jones and Lamont crittenton always telling my friends they will get the best deal at Richmond ford ! Even Mike Serpico is never too busy to talk to me or help with a problem! More
by Jax’s back
Employees Worked With
Dino Faupel, Mike Serpico , Sam Kuske, C.J. Worthington, Jason Alfieri, Sofiane Yahiaoui, Dan Callahan, John Seal
