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Richmond Ford Lincoln

Richmond, VA

4.6
1,260 Reviews

4600 W Broad St

Richmond, VA

23230

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Showing 1,260 reviews

October 16, 2017

New to me car, no hassle I must praise the individuals at Richmond Ford Lincoln. I have been looking to buy my first car for a while now, and dreading it slightly. I have been More

by HokieRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Powell, Matthew Carpenter
Oct 16, 2017 -

Richmond Ford Lincoln responded

Thanks so much for leaving us a positive review! Our team would never pressure a guest into making a quick decision and we're glad your experience reflects that. Brandon and Matt are vital members of our team and we will certainly send your review their way. We appreciate your business and look forward to seeing you again in the future!

October 14, 2017

nice experience great experience with keke, it was amazing. Keke is friendly and kind, and she is very professional and helpful during the dealing process. I apprecia More

by Linw97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quimany Tillery
Oct 16, 2017 -

Richmond Ford Lincoln responded

We're happy to hear that Keke was able to be so helpful during your search for a vehicle and we will be sure to let her know of your praises. Thank you very much for your business and stellar rating! Please don't hesitate to reach out down the road if there's anything we can do for you!

October 03, 2017

great visit we met James, who was very friendly and worked with us on the Lincoln that we wanted. Everyone we met was very nice and wanted to help us in any way More

by jimmykeith
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson, Chris Williams, John Seal
Oct 04, 2017 -

Richmond Ford Lincoln responded

Thanks so much for your feedback, Jimmy. We're thrilled you found our team friendly and had such a great experience. We appreciate your positive review!

October 01, 2017

Awesome! Everyone we encountered was friendly, helpful, and professional. They went above and beyond to get me in the truck I wanted. It was definitely a great More

by Santa Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Williams, Alan Tuck, John Seal
Oct 01, 2017 -

Richmond Ford Lincoln responded

Thanks so much for the positive review! Our team strives to provide complete customer satisfaction and we're thrilled to hear you found the truck that you wanted! We are always here should you need anything at all.

October 01, 2017

Excellent group of people Went there looking at a vehicle I seen on line which was a Thursday, and ended up buying the vehicle on Saturday. Brandon and Dino were excellent! Bra More

by Tamara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Faupel, Vinnie Ingarra, Brandon Powell
Oct 02, 2017 -

Richmond Ford Lincoln responded

We can't think of a better compliment than such a stellar review, Tamara, and we appreciate your five-star rating! Complete customer satisfaction is our top priority and we couldn't be happier to know you were so pleased with your visit. Don't hesitate to reach out in the future if there's anything we can do. Thank you!

September 28, 2017

Great Experience Brandon and the entire Richmond Ford team made the buying experience painless. Everyone was pleasant and interested in making sure I was comfortable a More

by John305
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sofiane Yahiaoui, Chris Williams, John Seal, Brandon Powell
Sep 29, 2017 -

Richmond Ford Lincoln responded

We're always thrilled to read a positive review from a satisfied customer and we appreciate you taking the time out of your day to leave feedback! Our team would never pressure anyone into making a decision and it's great to know you were comfortable during your visit. Enjoy your new vehicle and come back soon for a New Owners Seminar!

September 26, 2017

It was a great buying experience. Michael Lozano is a great salesman. He was personable, experienced and professional. We would definitely return to Richmond Ford Lincoln in the futu More

by 2taylor1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lozano
Sep 27, 2017 -

Richmond Ford Lincoln responded

Thank you for your recommendation and five-star rating! Glad to hear you're so happy with the service you received and your new vehicle! We look forward to seeing you again down the road - hopefully soon for a New Owners Seminar!

September 24, 2017

easy and friendly they made it easy for me and was as friendly and knowledgeable i got the car i wanted and i would go back actually this makes my third car from them More

by becky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams, Alan Tuck, John Seal
Sep 24, 2017 -

Richmond Ford Lincoln responded

Thanks for your feedback and congratulations on your purchase! We're proud to offer our guests a stress-free experience and we're glad to hear you enjoyed your time with our team. Please don't hesitate to reach out if there's anything else we can do!

September 21, 2017

New Car Purchase I went to this dealership twice and both times Keke was there immediately to greet me. The second time she convinced me to purchase my dream car even More

by Roushfan
Recommend Dealer
Yes
Employees Worked With
Quimany Tillery, Vinnie Ingarra
Sep 21, 2017 -

Richmond Ford Lincoln responded

Thank you for your five-star rating and congratulations on acquiring your dream car! We couldn't be happier for you and we certainly appreciate you working with our team through the process. Be sure to come back for a New Owners Seminar if you'd like to learn more about the features in your new vehicle!

September 21, 2017

Great Dealership I was greeted in the parking lot after parking my old car. It was a great experience from the time I got there to the time I left. I will send others More

by Callmety
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Harmon, C.J. Worthington
Sep 24, 2017 -

Richmond Ford Lincoln responded

Thanks so much for your five-star rating here on DealerRater! Customer satisfaction is our top priority and your kind words mean a lot to our team. We appreciate your recommendation and hope to see you back soon for a New Owners Seminar!

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