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Richmond Ford Lincoln

Richmond, VA

4.6
1,260 Reviews

4600 W Broad St

Richmond, VA

23230

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Showing 1,260 reviews

September 21, 2017

Great Deal! KeKe was awesome! She assisted us with our purchase from beginning to end! She even helped with the detailing of the car! She was such a sweetheart an More

by Jeael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quimany Tillery
Sep 21, 2017 -

Richmond Ford Lincoln responded

We appreciate your business, Jeael, and also for taking time out of your day to leave feedback on your visit. It was our pleasure to assist in your search for a vehicle and it's great to know you had such an awesome time with our team. Don't hesitate to stop by or give us a call if there's anything else we can do!

September 18, 2017

Purchase Bought a used truck the salesperson, the finance department and the management staff I worked with were helpful courteous and kind and informative. Th More

by Patricia Cerone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams, Quimany Tillery, John Seal
Sep 19, 2017 -

Richmond Ford Lincoln responded

Thanks for providing such an outstanding review and five-star rating, Patricia! We apologize for the damage to your tint during the cleaning but we appreciate you allowing our team to make it right. Please don't hesitate to let us know if there's anything else we can do for you!

September 11, 2017

Best all around experience!!!!! Here's the deal I have gotten many cars in my time and must say this was by far the best experience that I have ever had at any dealership. Michael Lo More

by mikeg123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams, Vinnie Ingarra, Michael Lozano
Sep 12, 2017 -

Richmond Ford Lincoln responded

Thank you so much for your five-star rating and stellar feedback! Your review is one of the kindest we have read and it truly reinforces our efforts to provide outstanding customer service. Come back soon for a New Owners Seminar if you'd like to spend more time with our team and learn more about your new vehicle!

September 10, 2017

This is the 5th vehicle we have purchased from Richmond Ford . The whole staff are very friendly and helpful and go the extra mile to make sure you are happy. The service department is outstanding and are there More

by Carol &Walter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Tucker, Tony Fructouso, Sofiane Yahiaoui, Dino Faupel, Vinnie Ingarra
Sep 12, 2017 -

Richmond Ford Lincoln responded

We can't thank you enough for your repeat business and for taking the time to leave such a kind review. The fact that you keep coming back to our dealership is such a compliment to our team and we certainly enjoy working with you as well. Please don't ever hesitate to let us know if there's anything we can do for you and enjoy your new vehicle!

September 09, 2017

2017 F150 Went to Richmond ford, looking for an f150 and was greeted by Alan tuck. Alan was great, top notch, got what we needed and no pressure, great environ More

by JC 3962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino and John Seal, Alan Tuck
Sep 09, 2017 -

Richmond Ford Lincoln responded

One of our primary goals is to make every customer feel like family and we're glad you enjoyed your time with our team. If you feel like coming back for another visit, the New Owners Seminar would be a great opportunity! Thanks for the review and we hope to see you back soon.

September 09, 2017

Listening to the Customer is Essential I had contacted Alan Tuck prior to my arrival at the dealership thinking that a gently used vehicle was going to meet my needs. After listening to wh More

by Bev Woodson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaih, Mark Snider, Alan Tuck, Vinnie Ingarra
Sep 09, 2017 -

Richmond Ford Lincoln responded

Congratulations on your new 2017 Ford Edge and thanks so much for your stellar feedback. Alan is truly a unique and valuable member of our team and we're thrilled you had such a great experience working with him. Be sure to come back soon for a New Owners Seminar if you'd like to learn more about your new vehicle!

September 09, 2017

Very friendly, knowledgeably regarding Ford products Friendly service, strong Ford product knowledge, focused on customer needs, no hassle regarding price or financing options. Overall a good experience. More

by Mdavis1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lozano
Sep 09, 2017 -

Richmond Ford Lincoln responded

Thank you for leaving a positive review of your recent visit to our dealership. It was a pleasure to assist you during your search for a vehicle and we certainly appreciate you working with our team. Don't hesitate to contact us in the future if there's anything else we can do!

September 09, 2017

Great service, excellent staff. Brandon was extremely helpful. He didn't just care about making a sale, he really wanted to help me find the perfect vehicle for my lifestyle. More

by djm55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams, Brandon Powell
Sep 09, 2017 -

Richmond Ford Lincoln responded

Thanks so much for your stellar review and we'll be sure that Brandon views your feedback. Our customers mean much more to us than simply a sale and we're so pleased that your experience was reflective of that. Enjoy your vehicle!

September 08, 2017

another great experience We have purchased 2 cars from Richmond Ford Lincoln and can recommend their services to anyone. The staff is extremely friendly and helpful, they go a More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
C.J. Worthington, John Seal, Vinnie Ingarra
Sep 09, 2017 -

Richmond Ford Lincoln responded

Thanks so much for your feedback, Tom. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We appreciate your repeat business and we're glad to have found you too!

September 06, 2017

Do not buy from Richmond Ford! Purchased a 2004 F-150 & the extended wArrenty. The truck has been back to their service center at least 8 times. still having problems with the truc More

by Unhappy Customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Romano
Sep 22, 2017 -

Richmond Ford Lincoln responded

We apologize for your negative experience at our service department. Our team has taken care of each issue under warranty and even waived the cost multiple times for issues that fall outside of the warranty. It's our goal to provide the best possible customer service.

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