Richmond Ford Lincoln

Most helpful sales reps Quimany "KeKe" Tillery, Dino Faupel, John Seal and the entire staff on the sales floor were the most helpful sales reps I have ever met. They made th Quimany "KeKe" Tillery, Dino Faupel, John Seal and the entire staff on the sales floor were the most helpful sales reps I have ever met. They made the process of buying a car stress free. Everyone was so friendly and helpful from start to finish. When I pulled in to the parking lot I didn't know where to park, or whom to speak with once I got in the show room. KeKe greeted me in the parking lot and showed me where to park my Jeep that I traded in. I am a first time buyer and she explained the process. I was offered refreshments by anyone that saw me throughout the day. We laughed and talked and I got educated on the car buying process. It was the best experience ever. I recommend this dealership to any and everyone. They have a customer for life with me. More

Best car buying experience ever! Quimany "KeKe" Tillery and Chris Barrack were very helpful from the start! They were very honest with me throughout the entire process. I can't stress Quimany "KeKe" Tillery and Chris Barrack were very helpful from the start! They were very honest with me throughout the entire process. I can't stress enough on how appreciative I am that KeKe was the first sales representative that I met at Richmond Ford Lincoln. We were trading in our 2012 Ford Explorer to get something a little smaller with better gas mileage. She and the management staff went above and beyond to find us what we were looking for. I cannot wait to purchase my next vehicle from her! More

Life Savers On the eve of loading my 2015 Explorer to move my daughter out of state, it would not start; no lights, radio, door locks = dead. I am stuck at 330 pm On the eve of loading my 2015 Explorer to move my daughter out of state, it would not start; no lights, radio, door locks = dead. I am stuck at 330 pm during downtown rush hour and panicking. It was inspected two days prior where the "other" dealer stated the battery was fine. I called Richmond Ford Lincoln (who I've dealt with in the past) and anxiously explained my situation. Sherry Moore stated that they had no appointments left that day but if I could get the vehicle to them, they would do their best to get it checked out. Ford's Roadside Assistance sent Fletchers Towing to help. The driver jump started my vehicle and followed me to the dealer to be sure I didn't stall. Once I arrived, Joey DeAlba caringly listened to my predicament, wrote up my ticket and kept me informed about the progress. At one point Joey went to Mike Romano (his Service Manager) on my behalf. I was never more relieved to find that it was just a dead battery but then Mike authorized a free replacement (warranty ended 3 days prior). RFL even gave the Explorer a quick wash! I cannot thank the Team at RFL enough for stepping up and showing they cared. They made me feel like much more than "a number". I am truly grateful for Sherry's, Joey's and Mike's actions and teamwork in easing my anxiety; and renewing my faith in the Service industry. Richmond Ford Lincoln is TOP NOTCH! Thank you and blessing to each of you! More

Xterra Front Suspension Repair The front suspension of my Nissan Xterra had been damaged in an accident and I had trouble finding a shop to attempt a repair. They all said that the The front suspension of my Nissan Xterra had been damaged in an accident and I had trouble finding a shop to attempt a repair. They all said that the frame was bent and I needed to take the car somewhere else. Finally, Richmond Collision Center agreed to properly evaluate the damage and determined that the frame was not bent by measuring it with their frame machine. The estimator was very good and kept me informed each step of the way in repairing the front end. He selected an excellent mechanic for the work, the necessary parts were replaced, and the car repaired at a reasonable cost when I thought that I may have to sell it for its salvage value. I would highly recommend Richmond Collision Center for mechanical work which may be necessary following an accident. More

A great win win for both of us. My wife and I have been looking for a SUV or a Crossover for sometime and I gone to dealerships from Virginia to Georgia looking for that right price My wife and I have been looking for a SUV or a Crossover for sometime and I gone to dealerships from Virginia to Georgia looking for that right price and monthly payment we were willing to pay. I met Mr. Mark Revely at Richmond Ford Lincoln when I was getting my other car serviced. He show me the crossovers, SUV and we test drove item. But the price was not where I wanted to be for that SUV. He contiune to negotiate the deal until both of us was satisfied with the deal made. Mr. Revely has been there for us, making sure the financing was what we agreed upon. Showing us how to setup features in the vehicle and the manuals were both inside the vehicle and he went the extra mile to insure the manual also was online in my email. Mr.Revely stayed with us for beganing. We also thank the new vehicle staff for all their assistant they provided in making this a smooth experience in buying this vehicle. More

Left feeling like I got a good deal The sales and finance team did what they could to get my monthly payment where I wanted it. My only critique really is that it took a very long time t The sales and finance team did what they could to get my monthly payment where I wanted it. My only critique really is that it took a very long time to get approved and do the paperwork. I arrived at 9am when they opened and only test drove two vehicles and it was almost 2pm when I was finally able to drive off the lot with my new Escape. More

Exceptional Service!! This is my third Ford Escape....the last Ford was a 2009 and had it for 6 years; in 2015 went to another car deal and had a very poor service/deal fro This is my third Ford Escape....the last Ford was a 2009 and had it for 6 years; in 2015 went to another car deal and had a very poor service/deal fromt he get go. Now I have come back to my Ford Escape @ Richmond Ford - all three Fords came for here. More

Exceptional service! Marc Reverly is incredible! Water leak on passenger side. Marc was wonderful! Service department was cheerful and helpful! Highly recommend buying a car from Marc , Hollywood! An Water leak on passenger side. Marc was wonderful! Service department was cheerful and helpful! Highly recommend buying a car from Marc , Hollywood! And Richmond Ford! More

Awesome!!! So easy to work with I brought in a second car I have an older car, my mother only drove it once before she died Friday m cancer. Over the years the car needed some body work and new paint. Insura I have an older car, my mother only drove it once before she died Friday m cancer. Over the years the car needed some body work and new paint. Insurance would only cover a small part of the cost but was going to declare it totaled. Kari really understood why I wanted to hold on to the car. She really worked with me and the insurance company and found that fine line that mad the repairs affordable while keeping the auto nsurancr company happy. I was so empressd that when my son had a car accident two weeks later (different car) and insurance quoted the cost for repairs... I called Kari. She was able to cut a third of the cost and had the car back to my son faster then I could have hoped. I was so impressed with Kari that I've referred friends to her and am looking forward to working with her again. Several years ago I swore off Richmond Ford because how I was treated while looking to buy a truck. Kari has given me cause to rethink that decision . Thank you !!!! More

Worst car buying experience ever!!!! I purchased a preowned vehicle from here and the salesperson started out very nice. I would have recommended friends and family to him. I later found I purchased a preowned vehicle from here and the salesperson started out very nice. I would have recommended friends and family to him. I later found out that at least 3 of the features he said were on the vehicle were not. He even advised me that the vehicle took regular gas and the manufacturer actually recommends premium. When I followed up about the missing owners manual he told me I would have to print on my own from the internet or order one as it was not their responsibility as used vehicles may come without a manual. I asked about the second key and he said they would get it for me. When I called to inquire about the status of the ordered key he sent me a text advising that It was up to the customer to demand a second key (I thought that's what I was doing when I asked for the key.....at any rate I have been advised that the key is in). He told me he would provide a loaner when I brought the vehicle back for some minor repairs along with a window tint job to replace the one on the vehicle and when I attempted to arrange that his manager offered me a shuttle service. The experience is too upsetting and too much to totally outline here but I realize now I probably should have paid a bit more and gone with my gut and purchased at another dealership. Dino was the best person there to deal with and the finance person was pleasant and this the reason for the 2 stars. I see that some people have had a good exeperience but unfortunately I was not in that number. Very disappointing experience. More