Richmond Ford Lincoln

Unsatisfactory Service Frist I would like to say I have purchased four vehicles from ford in the last 10 years, the sales people are great very professional and knowledgeabl Frist I would like to say I have purchased four vehicles from ford in the last 10 years, the sales people are great very professional and knowledgeable they keep me coming back, however that service department is a mess. I don't trust them because of how business is handle and I think they are dishonest about repairs needed to your car. I have a later model MKS I brought a little last than a year ago I took it in for the free state inspection had an appointment for 12:30p.m it was almost 4:30p.m before my car was ready to long of a wait time with an appointment, then they tell me my car will not pass because of two tires with problems one had a nail in sidewall and the other looked to have some rubber coming off the treads looked good. I couldn't understand how the tire with a nail passed and the one with rubber coming up didn't so the bottom line is I had to get one tire so that my car could pass inspection, the problem is ford got me again for almost 300.00 for a tire or leave with a rejection sticker. When you ask questions they dance around giving you an answer it's feels like they are not concerned about you just out for your pocket book. Another thing I have a new plan coverage on my car paid almost 3,000 extra for it and needed something fixed that was covered but was told it wasn't until salesperson Tony Taylor helped me out and found it was covered, thanks Tony. This was the worst service experience ever I don't trust then and will not bring my car in to ford again and will not recommend them to anyone. I will buy from them but just not service there, honesty, trust and feeling valued as a customer is very important to me. I hope this review change the way the service department relates to customers in the future. More

Wonderful first car experience My husband and I purchased a new car for the very first time from Richmond Ford. We were a little apprehensive about making such a large purchase but My husband and I purchased a new car for the very first time from Richmond Ford. We were a little apprehensive about making such a large purchase but dino Faupel and his sales team made the process feel effortless without pressure and definitely made the car buying experience an exciting one. The attention to customer service or more than apparent from the second you walk into the dealership, until you sign financing papers and drive off the lot. I would highly recommend this dealership to anyone. Irby Johnson was very patient with us, we wanted to test drive several fusions in different colors and he didn't even bat an eye to pull them around for us to do so. James in finance was wonderful as well. All of our paperwork was ready and the process was organized and seamless. We are so happy we purchased our first car from Richmond Ford !! More

Worlds best salesman Chris Burnett was absolutely phenomenal. He went above and beyond to make sure I found the car that was the best fit. I've never had a sales person an Chris Burnett was absolutely phenomenal. He went above and beyond to make sure I found the car that was the best fit. I've never had a sales person anywhere as honest and helpful as he was. The entire staff was wonderful and treated me like family. I highly recommend Richmond Ford west to anyone looking to buy a car.. and if you want the best service possible I'd absolutely encourage you to go in and talk with Chris brunette! More

THE BEST VEHICLE BUYING EXPERIENCE Cody Barr may be the best car salesman to work with in America. His professionalism and no pressure attitude made my experience one that I would recom Cody Barr may be the best car salesman to work with in America. His professionalism and no pressure attitude made my experience one that I would recommend to anyone. Please if you're looking to buy a vehicle do yourself a favor and go see Cody at Richmond Ford Lincoln. Also, the finance and sales manger was a pleasure to work with. More

Fantastic and patient WE walked in at almost 8pm just wanting to look at a couple vehicles and after deciding on a purchase these guys stayed until almost 11pm working out WE walked in at almost 8pm just wanting to look at a couple vehicles and after deciding on a purchase these guys stayed until almost 11pm working out the details and taking care of us. As most people were leaving, they didn't bat an eye and just kept working with us. They then asked us to come back in the next day so that they could go over features of the vehicle and to detail the vehicle for us. It was a very pleasant transaction and I appreciated their patience as my wife made up her decision and we worked out the details. More

What an AWESOME experience!!! I was very pleased with my sales experience. Mark Revely what an exceptional person!! Mark went above and beyond the call of duty. Mark was very patie I was very pleased with my sales experience. Mark Revely what an exceptional person!! Mark went above and beyond the call of duty. Mark was very patience with me and found exactly what I wanted. Mark is a jewel and a valuable asset to Richmond Ford. Thank you Mark!!!! The only negative is the finance department (James). James was pushy especially talking about the warranty. I purchased the extended warranty under duress..thought about it over night, called back the very next day to cancel. James was not very happy in fact he made a "disgruntled noise" over the phone when I said I wanted to cancel. As a new customer to the Richmond Ford family, I didn't appreciate that negativity. Other than that my overall experience is still a 5 star because of Mark Revely. Cooper More

Fantastic experience from start to finish! My husband and I were very pleased with our experience at Richmond Ford. Our sales associate Cody was wonderful. He was very knowledgeable about the My husband and I were very pleased with our experience at Richmond Ford. Our sales associate Cody was wonderful. He was very knowledgeable about the vehicle we were interested in. Buying a car can be a very stressful experience, in this case it was very relaxed and no pressure thanks to the team at Richmond Ford. We have no doubts about returning to them for our future car needs. My husband and I agree that out of the many car purchases we made that this was by far the most superior when it came to customer service from start to finish. More

Purchasing a New Car Very easy process. Everyone was very helpful. I was able to pick out exactly what I wanted, even it meant finding the car at another dealership. Ch Very easy process. Everyone was very helpful. I was able to pick out exactly what I wanted, even it meant finding the car at another dealership. Chris Burnette was great. In the beginning, I was set on an Explorer and he found the best one for me and then I quickly changed my mind to a Fusion. Chris was able to immediately change his plans and find the Fusion that I was looking for. More

Great honest sales associate My husband and I are very impressed with the customer service we received at Richmond Ford. Chris Barrack was very polite and accommodating. His atten My husband and I are very impressed with the customer service we received at Richmond Ford. Chris Barrack was very polite and accommodating. His attention to detail and helping to find the vehicle we were looking for was excellent. He made our buying experience very pleasant. It was our first buying experience at Richmond Ford and when we are in the market for another vehicle we will contact Chris. More

Excellent Service I was very pleased with my sales experience. The salesman even stayed past closing time to help us with our purchase. Even though the car wasn't rea I was very pleased with my sales experience. The salesman even stayed past closing time to help us with our purchase. Even though the car wasn't ready when expected they gave me a loaner car until it was. More