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Richmond Ford Lincoln

Richmond, VA

4.6
1,260 Reviews

4600 W Broad St

Richmond, VA

23230

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Showing 1,260 reviews

March 20, 2017

Amazing Service Look no further than Richmond Ford-Lincoln for the BEST Service in the industry. I've bought cars from Haley Ford (used), Colonial Honda (certified ne More

by Edward98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Kilgore, Mike Serpico, C.J. Worthington, Sofiane Yahiaoui, Chris Barrack, Dino Faupel, Mark Snider
Mar 20, 2017 -

Richmond Ford Lincoln responded

Thank you so much for taking the time to leave this amazing feedback. We're glad to hear that our team was able to make such a positive impact on your experience. Hope to see you back soon for a New Owners Seminar!

March 16, 2017

Excellent Experience Tony Taylor was very helpful from the beginning to the end, him and his team helped me through financing, test driving, and every question I had about More

by Jfrye8117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Taylor , Daryl Edgerton, Chris Williams
Mar 16, 2017 -

Richmond Ford Lincoln responded

Thank you for your fantastic review of our dealership! We're grateful for your recommendation and we know that Tony and Daryl will appreciate your kind words. Our team is always here for you if you need anything at all in the future!

Mar 16, 2017 -

Jfrye8117 responded

Thank you I also wanted to include Chris Williams he was very helpful I didn't know his name at the time but he did everything in his power to help me and get me approved and was very professional and courteous and helped in every way so I will definitely be sending anyone looking for a vehicle your way

March 16, 2017

Wonderful Experience!! I just brought my third vehicle from Richmond Ford Lincoln and all three experiences have been wonderful!! I recently took my car in to get an inspect More

by donetta_k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sofiane Yahiaoui, Daryl Edgerton, Mark Revely, Mark Snider
Mar 17, 2017 -

Richmond Ford Lincoln responded

Donetta, thank you so much for your business, recommendation, and this review! Your kind words really reinforce our efforts to ensure every customer is completely satisfied with their visit. We're grateful to have you in the Richmond Ford family and please don't hesitate to let us know if there's anything else we can do! Thanks again!

March 16, 2017

It was Fun! No, seriously. We had a great time visiting the Sales team at Richmond Ford Lincoln and walked away with a nice car. Now, to be fair, we already had More

by stephms79
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey is a Finance Wiz!, Sofiane Yahiaoui, Dino Faupel, Mark Revely, Ramy Abdullah
Mar 16, 2017 -

Richmond Ford Lincoln responded

One of our primary goals is to make every customer feel like family and we're so pleased to hear you had an enjoyable visit. Thank you so much for taking the time to leave such detailed feedback. We appreciate your business and review and we hope to see you again down the road.

March 16, 2017

Well Managed Dealership I had bought my 2007 Ford Edge here in 2009. I was ready for a newer one. They had a 2013 with only 6,000 miles, so we made a deal. The Sales Rep was More

by DeeGee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daryl Edgerton, Chris Williams, Bob Stone
Mar 16, 2017 -

Richmond Ford Lincoln responded

We appreciate you providing such a detailed review of your recent visit. Glad we could assist in finding you an updated vehicle! Additionally, we will review our practices pertaining to your complaint and will certainly use this as an opportunity to improve. Thank you for your business!

March 09, 2017

Excellent services Great customer si service ...friendly environment .i will recommend anyone who have any problems with your vehicle to visit ford's Richmond....they wo More

by Maria14 14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Alfieri
Mar 10, 2017 -

Richmond Ford Lincoln responded

Thank you for such a fantastic review of your recent visit. We appreciate you letting us assist in servicing your Ford F-450! It's our top priority to deliver a pleasant experience to every customer; please don't hesitate to let us know if there's anything else we can do!

March 08, 2017

Hassle free and smooth!!! Purchased a new vehicle from them recently and was very pleased with the professionalism of the entire sales team. I would definitely recommend Richm More

by LilJohn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sofiane Yahiaoui, James Johnson, Kayla Hylton , Dino Faupel
Mar 09, 2017 -

Richmond Ford Lincoln responded

Thanks so much for your kind review and congratulations on your new vehicle! Our team strives to provide an experience free from the hassles one might find at other dealerships and we're glad it shows through your review. We appreciate your recommendation and look forward to seeing you again down the road!

March 06, 2017

Best dealer experience I've ever had I mean that. I am a frugal buyer willing to wait and look for the best deal. I found it here - and once I went in I had an excellent experience. Every More

by MSheridan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Kosiewicz, Daryl Edgerton, James Johnson, Dino Faupel
Mar 07, 2017 -

Richmond Ford Lincoln responded

Thank you for taking the time to provide such a stellar review. Our team works hard to ensure every customer is completely satisfied and we're so pleased to read your feedback. Congratulations on your new vehicle and we hope to see you back for your complimentary first oil change and tire rotations!

March 03, 2017

Extra Mile Everyone that work here is friendly and they sincerely care. Everyone went above and beyond to put me in a reliable vehicle. I couldn't have asked f More

by TanissaVeney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sofiane Yahiaoui, Casey Longest, JoAnna Wilson
Mar 04, 2017 -

Richmond Ford Lincoln responded

Thanks so much for your kind review! We really appreciate your feedback and will be certain that our team views your kind words. We're always here for you if there's anything we can do to assist in the future!

March 03, 2017

Amazing service and quality Purchased a truck from Richmond ford had a great experience Cj, and Sof Yahiaoui made me feel welcomed and like family thank you Richmond ford. More

by Jordankg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
C.J. Worthington, Sofiane Yahiaoui
Mar 04, 2017 -

Richmond Ford Lincoln responded

Jordan, thank you for leaving such a stellar review here on DealerRater. We're happy to hear that our team was able to meet your needs and we hope you enjoy the truck! Please don't hesitate to let us know if there's anything we can do in the future!

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